Available to hire
Curious by nature and driven by purpose, I bring adaptability, resilience and a proactive mindset to every opportunity.\n\nI’m always eager to grow and contribute meaningfully to any team, and I look forward to putting my skills to work.
Skills
Experience Level
Expert
Intermediate
Language
Portuguese
Fluent
English
Fluent
Spanish; Castilian
Advanced
Work Experience
Flight Attendant at Ryanair
January 1, 2025 - September 15, 2025Collaborated with cabin crew to ensure excellent customer care, maintained safety and service standards, and managed on-board disruptions; supported medical and security emergencies calmly and efficiently; managed irregular hours and adapted to changing schedules; demonstrated strong communication, multitasking, and problem-solving skills.
Residence Advisor at EF Education First (Malta)
September 1, 2023 - September 15, 2025Coordinated student accommodations, assisted with housing logistics, and ensured safety and well-being of participants; collaborated with staff to support smooth operations and respond to emergencies; managed schedules and provided guidance to students; contributed to an engaging program experience through clear communication and proactive problem-solving.
Brand Consultant at Freelance
October 1, 2023 - PresentConducted market research and competitive analysis to understand trends, target audiences, and competitors; assisted clients in defining brand identity, positioning, and strategy; developed action plans and tactics to help achieve business goals; contributed to brand development projects and client relationship management.
Flight Attendant at Ryanair
January 1, 2025 - September 15, 2025Provided customer service on flights, ensured safety, managed disruptions and maintained calm under pressure; collaborated with crew to deliver smooth operations and guest experience.
Residence Advisor at EF Education First (Malta)
September 1, 2023 - September 15, 2025Collaborated with crew to ensure great customer care, smooth flight operations and handle disruptions; managed medical and security emergencies calmly and efficiently; liaised with EF Ambassadors Program and recruited and increased engagement across events.
Brand Consultant at Freelance
October 1, 2023 - PresentBrand identity development, positioning and strategy; supported clients in defining brand identity, positioning and strategy; developed action plans to achieve business goals.
Customer Service Agent at H&M
January 1, 2025 - September 15, 2025Handled customer inquiries and provided store-level support; contributed to positive customer experiences.
Public Relations & Social Media Coordinator at NE LA UM (Student Body of Applied Languages)
May 1, 2022 - September 15, 2025Public Relations Department; Conducted and organized workshops, lectures and conferences; Managed social media.
Language Data Annotator at TransPerfect
June 1, 2025 - PresentAnnotating and labeling data to support AI and machine learning development; collaborating with project managers and linguists; applying linguistic knowledge to classify, tag, and categorize data; evaluating and correcting errors to improve language models.
Digital Trust & Safety Analyst at Telus
May 1, 2025 - September 15, 2025Maintaining high standards of accuracy and data privacy; applying strong written and spoken communication; assisting with navigating digital platforms and providing prompt solutions.
Flight Attendant at Ryanair
January 1, 2025 - September 15, 2025Provide customer service on board, ensure safety procedures, handle disruptions, manage medical and security emergencies calmly and efficiently; maintain irregular hours and adapt to changing schedules; demonstrate strong communication, multitasking and problem-solving skills.
Residence Advisor at EF Education First (Malta)
September 1, 2023 - September 15, 2025Collaborate with crew to ensure great customer care, smooth operations and handle disruptions; manage medical and security emergencies calmly; liaise between students and EF ensuring clear communication, providing support and guidance; key role in the EF Ambassadors Program, recruitment and increasing engagement across events and EF initiatives.
Brand Consultant at Freelance
October 1, 2023 - PresentAssist clients in defining brand identity, positioning and strategy; develop action plans; support recruitment and engagement across events and initiatives; collaborate with clients to strengthen brand presence.
Residence Advisor at EF Education First
September 1, 2023 - September 22, 2025Collaborated with crew to ensure great customer care, smooth operations, and handled disruptions; managed irregular hours and changing schedules; demonstrated strong communication, multi-tasking, and problem-solving skills; liaised between students and EF to improve their experience and support program initiatives.
Brand Consultant at Freelance
October 1, 2023 - PresentConducted market research and analysis to understand trends, clients’ target audiences and competitors; assisted clients in defining brand identity, positioning and strategy; developed action/strategy plans to help achieve business goals.
Customer Service Agent at H&M
January 1, 2025 - September 22, 2025Provided frontline customer support, ensuring a positive shopping experience and efficient issue resolution.
Residence Advisor at EF Education First (Malta)
September 30, 2023 - September 22, 2025Supported residence operations for international students in Malta, ensuring a safe and welcoming living environment. Coordinated housing logistics, checked in residents, and mediated conflicts. Liaised with students and staff to resolve issues; managed irregular hours and adapted to changing schedules; responded calmly to medical and security emergencies; maintained clear communication and teamwork.
Brand Consultant at Freelance
October 1, 2023 - PresentProvided branding and marketing guidance to clients; developed brand identities, positioning, and strategies; coordinated with design teams and clients; created marketing materials and social media plans.
Customer Service Agent at H&M
January 31, 2025 - September 22, 2025Handled customer inquiries, processed transactions, and contributed to a positive in-store experience; collaborated with team to resolve issues; performed stock checks and maintained store standards.
Language Data Annotator at Transpercept
June 1, 2025 - PresentAnnotating English and Portuguese language data; applying linguistic knowledge to classify, tag and categorize data; ensuring quality standards and meeting project deadlines; using annotation tools and maintaining data privacy.
Digital Trust and Safety Analyst at Telus
May 31, 2025 - September 22, 2025Monitoring digital content for safety, analyzing risk and ensuring policy compliance; collaborating with product and content moderation teams.
Education
Bachelor's Degree in Applied Languages at University of Minho, Braga
January 1, 2019 - January 1, 2022Intensive English Course (Cambridge level) at Guimarães – Cambridge English Program
January 1, 2020 - January 1, 2021Post-Graduation in Branding at IPAM, Porto
January 1, 2022 - January 1, 2023Bachelor's Degree in Applied Languages at University of Minho
January 1, 2019 - January 1, 2022Intensive English Course (Cambridge level) at Cambridge
January 1, 2020 - January 1, 2021Post-Graduate in Branding at IPAM, Porto
January 1, 2022 - January 1, 2023Bachelor's Degree in Applied Languages at University of Minho, Braga
January 1, 2019 - January 1, 2022Intensive English Course (Cambridge level) at Cambridge (Cambridge English)
January 1, 2020 - January 1, 2021Qualifications
Industry Experience
Travel & Hospitality, Education, Professional Services, Media & Entertainment, Retail, Consumer Goods, Software & Internet
Skills
Experience Level
Expert
Intermediate
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