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I am a fresh graduate of the Global Master in Tourism and Management with a strong background in customer service and foreign language services. I have 2 years of diverse experience across roles including tour guiding and research assistance, developing strong communication skills and a solid understanding of how operational improvements can enhance the customer experience. I am fluent in English and Chinese, and I am proficient in Arabic. I thrive in team settings and am passionate about continuous improvement and fostering a positive learning environment for growth and excellence. In my roles at Hinoki Village and as a freelance researcher, I designed engaging educational programs that deepen visitors' understanding of local culture and history. I drafted and implemented customer service policies, conducted surveys, analyzed data, and collaborated with researchers on grant proposals. I am eager to contribute my management and organizational skills to deliver exceptional experiences in travel, education, and research contexts.…I am a fresh graduate of the Global Master in Tourism and Management with a strong background in customer service and foreign language services. I have 2 years of diverse experience across roles including tour guiding and research assistance, developing strong communication skills and a solid understanding of how operational improvements can enhance the customer experience. I am fluent in English and Chinese, and I am proficient in Arabic. I thrive in team settings and am passionate about continuous improvement and fostering a positive learning environment for growth and excellence. In my roles at Hinoki Village and as a freelance researcher, I designed engaging educational programs that deepen visitors' understanding of local culture and history. I drafted and implemented customer service policies, conducted surveys, analyzed data, and collaborated with researchers on grant proposals. I am eager to contribute my management and organizational skills to deliver exceptional experiences in travel, education, and research contexts.

Nurdiana Abhiyoga

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I am a fresh graduate of the Global Master in Tourism and Management with a strong background in customer service and foreign language services. I have 2 years of diverse experience across roles including tour guiding and research assistance, developing strong communication skills and a solid understanding of how operational improvements can enhance the customer experience. I am fluent in English and Chinese, and I am proficient in Arabic. I thrive in team settings and am passionate about continuous improvement and fostering a positive learning environment for growth and excellence. In my roles at Hinoki Village and as a freelance researcher, I designed engaging educational programs that deepen visitors' understanding of local culture and history. I drafted and implemented customer service policies, conducted surveys, analyzed data, and collaborated with researchers on grant proposals. I am eager to contribute my management and organizational skills to deliver exceptional experiences in travel, education, and research contexts.…I am a fresh graduate of the Global Master in Tourism and Management with a strong background in customer service and foreign language services. I have 2 years of diverse experience across roles including tour guiding and research assistance, developing strong communication skills and a solid understanding of how operational improvements can enhance the customer experience. I am fluent in English and Chinese, and I am proficient in Arabic. I thrive in team settings and am passionate about continuous improvement and fostering a positive learning environment for growth and excellence. In my roles at Hinoki Village and as a freelance researcher, I designed engaging educational programs that deepen visitors' understanding of local culture and history. I drafted and implemented customer service policies, conducted surveys, analyzed data, and collaborated with researchers on grant proposals. I am eager to contribute my management and organizational skills to deliver exceptional experiences in travel, education, and research contexts.

Available to hire

I am a fresh graduate of the Global Master in Tourism and Management with a strong background in customer service and foreign language services. I have 2 years of diverse experience across roles including tour guiding and research assistance, developing strong communication skills and a solid understanding of how operational improvements can enhance the customer experience. I am fluent in English and Chinese, and I am proficient in Arabic. I thrive in team settings and am passionate about continuous improvement and fostering a positive learning environment for growth and excellence.

In my roles at Hinoki Village and as a freelance researcher, I designed engaging educational programs that deepen visitors’ understanding of local culture and history. I drafted and implemented customer service policies, conducted surveys, analyzed data, and collaborated with researchers on grant proposals. I am eager to contribute my management and organizational skills to deliver exceptional experiences in travel, education, and research contexts.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Chinese

Advanced

Arabic

Intermediate

Work Experience

Tour Guide at Hinoki Village, Ltd

April 1, 2025 - September 15, 2025

Created engaging educational programs to deepen visitors' understanding of local culture and history; presented educational content; demonstrated strong customer relations; supported management of tours. Proficient in English and local language; improved visitor experiences and knowledge.

Customer Service Representative (Foreign Language Service) at PT. Biyan International Bahagia

August 1, 2023 - September 15, 2025

Provided customer service support with language capabilities; drafted and implemented customer service policies and procedures; conducted surveys to identify issues and facilitate quick resolutions; analyzed service data to improve satisfaction and loyalty.

Research Assistant (Freelance Professor) at Universitas Muhammadiyah Malang

August 1, 2023 - September 15, 2025

Collaborated with a research team to develop proposals and prepare grant applications; created a research database to organize data from projects; contributed to literature reviews and data analysis.