Available to hire
I am Getachew Baba Regassa, a telecom and IT professional with a BSc in Information Technology from Wollo University and additional certifications in cybersecurity and networking. Since February 2014, I have been with Ethio Telecom, taking on diverse roles from Customer Service to Network Operations and Service Management. My hands-on experience in IP provisioning, broadband and fixed network services, and proactive service monitoring, along with Cisco CCNA training and various security-focused courses, have equipped me to support and lead IT and network-related initiatives in dynamic environments.
I am excited to contribute to a forward-thinking organization by leveraging my technical know-how, problem-solving skills, and customer-focused approach to improve operations, deliver reliable IT services, and enhance the customer journey. I welcome the opportunity to discuss how my background can benefit your team. You can contact me at_Phone details not available. Sign in: https://www.twine.net/signup_ or Email not available. Sign in: https://www.twine.net/signup
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Language
Oromo
Fluent
Amharic
Fluent
English
Fluent
Work Experience
Customer Journey Management Specialist at Ethiotelecom
May 12, 2022 - PresentOversees customer experience and quality management, focusing on mapping and improving the customer journey.
Customer Journey Management Specialist at Ethio telecom
May 12, 2022 - PresentHandles customer journey management within the Customer Experience and Quality Management domain, aiming to improve overall customer satisfaction and experience.
Customer Journey Management Specialist at Ethiotelecom
May 12, 2022 - PresentCurrently focusing on customer experience and quality management; mapping and simplifying the customer journey, training operational teams, and enhancing CRM-driven touchpoints to improve customer satisfaction and loyalty.
IP Service Proactive Monitoring and Support Specialist at Ethiotelecom
May 11, 2022 - September 15, 2025Monitored IP services proactively and provided support to ensure service continuity and SLA adherence.
IP Service Proactive Monitoring and Support Specialist at Ethio telecom
May 11, 2022 - September 15, 2025Proactively monitored IP services, provided monitoring and support to maintain service quality, and responded to service events.
IP Service Proactive Monitoring and Support Specialist at Ethiotelecom
May 11, 2022 - September 15, 2025Managed proactive monitoring and support for IP services; monitored network performance using NMS/PRTG, analyzed incidents, and coordinated with engineering teams to resolve issues; ensured service quality and timely escalation when needed.
Presales Specialist at Ethiotelecom
May 11, 2021 - September 15, 2025Led pre-sales activities for enterprise clients, mapping needs to suitable solutions and drafting proposals.
Presales Specialist at Ethio telecom
May 11, 2021 - September 15, 2025Led pre-sales activities for enterprise customers, including needs identification, solution proposals, and coordination with sales teams.
Presales Specialist at Ethiotelecom
May 11, 2021 - September 15, 2025Worked with sales teams to identify customer needs, prepare enterprise proposals, and deliver pre-sales presentations and materials. Supported customers in selecting devices and solutions aligned with their business requirements; contributed to successful enterprise deployments.
IP Technician at Ethiotelecom
January 29, 2020 - September 15, 2025Installed and maintained fixed network IP services; supported network operations.
IP Technician at Ethio telecom
January 29, 2020 - September 15, 2025IP network technician for Fixed Network services, performing installation, configuration, and fault resolution.
IP Technician at Ethiotelecom
January 29, 2020 - September 15, 2025Handled IP-related tasks in Fixed Network; performed provisioning, configurations, and testing of IP services; assisted with fault management and service restoration.
IP RAN and Broadband Technician at Ethiotelecom
December 15, 2019 - September 15, 2025Maintained and troubleshooted IP RAN and broadband services; managed backbone configurations and service provisioning.
IP RAN and Broadband Technician at Ethio telecom
December 15, 2019 - September 15, 2025Maintained and troubleshooted IP RAN and broadband networks, configuring VLANs, interfaces, and routing to support backbone services and QoS.
IP RAN and Broad Band Technician at Ethiotelecom
December 15, 2019 - September 15, 2025Installed, configured, and maintained IP RAN and broadband services across multiple sites. Troubleshooted backbone configuration, VLANs, interfaces, and routing to ensure service continuity. Coordinated with field teams to deploy XDSL, EPON, GPON, Leased Line services, and performed proactive monitoring to minimize downtime.
Contact Center Advisor at Ethiotelecom
July 17, 2016 - September 15, 2025Provided customer service in the contact center, addressing inquiries and ensuring service quality across multiple channels.
Contact Center Advisor at Ethio telecom
July 17, 2016 - September 15, 2025Customer service representative in the contact center, handling inquiries and service provisioning for broadband and voice services; supported end-to-end customer experience.
Contact Center Advisor at Ethiotelecom
July 17, 2016 - September 15, 2025Provided frontline customer service in a high-volume contact center. Resolved customer inquiries, processed requests, and escalated technical issues to appropriate teams. Collaborated with cross-functional units to ensure timely and accurate service delivery, contributing to improved customer satisfaction and first-call resolution metrics.
Education
BSc in Information Technology at Wollo University
January 1, 2005 - June 1, 2013BSC in Information Technology at Wollo University
January 11, 2030 - June 1, 2013BSc in Information Technology at Wollo University
January 11, 2030 - January 1, 2005BSc in Information Technology at Wollo University
January 1, 2005 - June 1, 2013Qualifications
CCNA (Cisco Certified Network Associate)
January 11, 2030 - September 15, 2025Cybersecurity Foundations Certified
January 11, 2030 - September 15, 2025Vulnerability Management in Cybersecurity Certified
January 11, 2030 - September 15, 2025Data Center Management Certificate
January 11, 2030 - September 15, 2025Customer Journey Mapping Certificate
January 11, 2030 - September 15, 2025Continuous Quality Improvement Certificate
January 11, 2030 - September 15, 2025Information Security Basics
January 11, 2030 - September 15, 2025Cybersecurity Foundations
January 11, 2030 - September 15, 2025Vulnerability Management in Cybersecurity
January 11, 2030 - September 15, 2025CCNA
January 11, 2030 - September 15, 2025Data Center Management certificate
January 11, 2030 - September 15, 2025Customer Journey Simplification and Mapping
January 11, 2030 - September 15, 2025Cultivating A Culture of Continuous Quality Improvement
January 11, 2030 - September 15, 2025Co-Building Information Security Culture in Ethio Telecom
January 11, 2030 - September 15, 2025Information Security Basics
January 11, 2030 - September 15, 2025Cybersecurity Foundations Certified
January 11, 2030 - September 15, 2025Vulnerability Management in Cybersecurity Certified
January 11, 2030 - September 15, 2025CCNA - Cisco Certified Network Associate
January 11, 2030 - September 15, 2025Data Center Management certificate
January 11, 2030 - September 15, 2025Customer Journey Simplification and Mapping certificate
January 11, 2030 - September 15, 2025Cultivating A Culture of Continuous Quality Improvement certificate
January 11, 2030 - September 15, 2025Co-Building Information Security Culture in Ethio Telecom
January 11, 2030 - September 15, 2025Information Security Basics
January 11, 2030 - September 15, 2025Cisco training (CCNA)
January 11, 2030 - September 15, 2025Cybersecurity certification
January 11, 2030 - September 15, 2025Data Center Management certificate (Huawei)
January 11, 2030 - September 15, 2025CRM
January 11, 2030 - September 15, 2025PRTG Monitoring
January 11, 2030 - September 15, 2025Information Security Basics
January 11, 2030 - September 15, 2025Co-Building Information Security Culture in Ethio Telecom
January 11, 2030 - September 15, 2025Cultivating A Culture of Continuous Quality Improvement
January 11, 2030 - September 15, 2025Customer Journey Simplification and Mapping
January 11, 2030 - September 15, 2025Industry Experience
Telecommunications, Professional Services, Software & Internet, Computers & Electronics
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
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