Tejeswini Rajasekaran

Monitored daily contact volumes and service levels, proactively adjusting schedules, breaks, and staffing in real-time to meet targets. Created and updated short-term forecasts across customer service channels while managing shift planning, absences, and activity scheduling using internal workforce tools. Collaborated with team managers to optimize agent availability, provided weekly performance reports, and ensured compliance by handling change requests and resource allocation needs. Supported onboarding of new team members and covered Resource Specialist duties, leveraging analytical, organizational, and communication skills to drive accuracy and efficiency.

Monitored daily contact volumes and service levels, proactively adjusting schedules, breaks, and staffing in real-time to meet operational targets. Created and updated short-term forecasts across customer service channels while managing shift planning, absences, and activity scheduling using internal workforce tools. Collaborated with team managers to optimize agent availability, provided weekly performance reports, and ensured compliance by handling change requests and resource allocation needs. Supported onboarding of new team members and covered Resource Specialist duties, leveraging strong analytical, organizational, and communication skills to drive accuracy and efficiency.

Coordinated cross-functional teams to deliver projects on time, within scope, and within budget by supporting project planning, scheduling, resource allocation, and dependency tracking across multiple workstreams. Managed end-to-end project documentation, ensuring accurate record-keeping, version control, regulatory compliance, and adherence to pharma standards; maintained audit-ready documentation using MS Project, Excel, and collaboration platforms. Provided administrative support including meeting scheduling, agenda creation, minutes documentation, report preparation, vendor coordination, and workflow tracking to ensure efficient project operations. Monitored project timelines, milestones, risks, and dependencies; prepared project status reports, dashboards, and stakeholder communications to improve visibility, alignment, and decision-making. Process Improvement & Workflow Optimization: Enhanced documentation systems and administrative workflows by standardizing templates, streamlin