Available to hire
Hi, I’m Troy Kramer - a Senior QA Analyst focused on turning complex requirements into reliable, well-documented validation evidence. I have led QA across healthcare, media, and enterprise platforms, blending hands-on testing with structured documentation to accelerate go-lives and reduce risk.
I thrive on collaboration, risk-based test planning, and creating clear acceptance criteria using BDD/Gherkin. My work emphasizes accessibility, data integrity, and AI/ML quality, ensuring teams deliver trustworthy software and evidence-backed releases.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Senior QA Domain Expert/AI Trainer - (Independent Contractor) at Mercor Intelligence
August 1, 2025 - PresentProviding expertise in software QA testing for training and validating AI models, and in audio/visual training to improve models for a top AI lab.
Senior QA Test Engineer - QA Lead/Tester - (FTE) at Kaiser Permanente (Healthcare)
February 1, 2025 - September 17, 2025Led QA and hands-on testing for national telehealth initiatives with multi-team coordination across onshore and offshore resources. Key projects included a $1.5M National Telehealth Platform with 50+ enhancements, a $1M Video Visits MVP, and multiple web/mobile deployments. Delivered process improvements saving time, supported UAT, and drove end-to-end testing, resulting in higher end-user satisfaction and early stakeholder buy-in.
Quality Assurance Test Engineer - (Consultant) at Kaiser Permanente (Healthcare) - Greenwood Village, CO
February 1, 2013 - September 17, 2025ACA Integration: Led testing of EHR systems and HL7/EDI X12 transactions (270/271, 837I/P, 835); ensured HIPAA compliance, reduced processing errors by 10%, and improved test execution speed by 14%.
Quality Assurance Analyst - Test Lead - (Consultant) at Xerox Professional Services (Healthcare)
August 1, 2012 - September 17, 2025QA Lead for Colorado Medicaid MMIS, X12/EDI claims testing, requirements validation, UAT; improved delivery by 10% through stakeholder alignment and test planning.
Quality Assurance Tester - (Consultant) at Canoe Ventures (Interactive TV)
May 1, 2012 - September 17, 2025Led QA for 10+ EBIF/iTV rollouts, performing E2E testing across diverse set-top boxes; validated TRDs, authored test plans/reports, and reduced user-reported issues by 15%.
QA Lead, Project Coordinator & Media Support - (Freelance Consultant) at Green Energy Solutions (Renewable Start-up)
December 1, 2011 - September 17, 2025Led QA across web platforms, digital tools, and marketing assets; boosted visibility by 25% and lead generation by 20%; supported proposals and cross-functional coordination.
Quality Assurance Testing / Test Lead - (Consultant) at Comcast (Interactive TV)
August 1, 2010 - September 17, 2025QA for regional set-top box and VOD rollout; validated firmware, streaming, and guide functionality; triaged defects and produced documentation to assist dev teams.
Quality Assurance Tester / Project Test Lead - (FTE) at TV Guide & GuideWorks (Interactive TV)
August 1, 2009 - September 17, 2025Led QA and BA for Comcast national flagship TV guide rollout across multiple set-top platforms; managed 30+ distributed testers and reduced post-launch defects through full-cycle testing.
Education
Bachelor of Science (B.S.) in Mass Communications at Black Hills State University, Spearfish, SD
January 11, 2030 - September 17, 2025Qualifications
SAFe 5 Scrum Master Certified
January 1, 2022 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAFe for Teams 5.0.1
January 1, 2022 - September 17, 2025Python Training
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025AI/ML Test Tool Training
January 1, 2025 - September 17, 2025Essentials of Prompt Engineering (AWS)
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Prompt Design in Vertex AI
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Business Analysis Foundations
January 1, 2025 - September 17, 2025SAFe for Teams 5.0.1
January 1, 2022 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025AI/ML Test Tool Training
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Business Analysis Foundations
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Business Analysis Foundations
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Business Analysis Foundations
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025AI/ML Test Tool Training
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Business Analysis Foundations
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Business Analysis Foundations
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Business Analysis Foundations
January 1, 2025 - September 17, 2025Business Analysis Foundations
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Business Analysis Foundations
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Business Analysis Foundations
January 1, 2025 - September 17, 2025Business Analysis Foundations
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Business Analysis Foundations
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025AI/ML Test Tool Training
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025AI/ML Test Tool Training
January 1, 2025 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Building in Microsoft Copilot Studio
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025AI/ML Test Tool Training
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025AI/ML Test Tool Training
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025AI/ML Test Tool Training
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025AI/ML Test Tool Training
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025AI/ML Test Tool Training
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025AI/ML Test Tool Training
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025AI/ML Test Tool Training
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025Integrating AI into Quality Process
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025SAP ERP Essentials
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025AI/ML Test Tool Training
January 1, 2025 - September 17, 2025BDD/Gherkin Mentorship
January 1, 2023 - September 17, 2025Agile Certified Practitioner (ACP)
January 1, 2020 - September 17, 2025Industry Experience
Healthcare, Media & Entertainment, Software & Internet, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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