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Hello! I am a dynamic and creative professional with nearly five years in the BPO industry, focused on virtual assistance and front desk management. I thrive on delivering polished, brand-aligned content and exceptional service. I enjoy graphic design, social media storytelling, and collaborative work across client teams. I am passionate about crafting engaging visuals, captions, and sequences that boost engagement and conversions.…Hello! I am a dynamic and creative professional with nearly five years in the BPO industry, focused on virtual assistance and front desk management. I thrive on delivering polished, brand-aligned content and exceptional service. I enjoy graphic design, social media storytelling, and collaborative work across client teams. I am passionate about crafting engaging visuals, captions, and sequences that boost engagement and conversions.

Jessa Kwenn Bautista

Social Media Manager, Content Creator, Graphic Designer, +2

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Hello! I am a dynamic and creative professional with nearly five years in the BPO industry, focused on virtual assistance and front desk management. I thrive on delivering polished, brand-aligned content and exceptional service. I enjoy graphic design, social media storytelling, and collaborative work across client teams. I am passionate about crafting engaging visuals, captions, and sequences that boost engagement and conversions.…Hello! I am a dynamic and creative professional with nearly five years in the BPO industry, focused on virtual assistance and front desk management. I thrive on delivering polished, brand-aligned content and exceptional service. I enjoy graphic design, social media storytelling, and collaborative work across client teams. I am passionate about crafting engaging visuals, captions, and sequences that boost engagement and conversions.

Available to hire

Hello! I am a dynamic and creative professional with nearly five years in the BPO industry, focused on virtual assistance and front desk management. I thrive on delivering polished, brand-aligned content and exceptional service.

I enjoy graphic design, social media storytelling, and collaborative work across client teams. I am passionate about crafting engaging visuals, captions, and sequences that boost engagement and conversions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Front Desk Manager at Lash in the City - Davao

January 1, 2025 - September 22, 2025

Greeted clients, managed appointments, liaised with service providers; directed administrative tasks and reports.

Content Editor / Graphic Designer

January 1, 2025 - September 22, 2025

Edited and assembled LTK collages; generated product captions and descriptions; sourced affiliate products; created social media assets.

Front Desk Manager at Lash in the City

January 1, 2025 - September 18, 2025

Handled client relations, appointments, financial transactions, and daily reports. Acted as liaison between clients and staff to ensure smooth operations.

Virtual Assistant / Social Media Content Editor & Graphic Designer at Freelance / Private clients

January 1, 2025 - September 18, 2025

Designed and edited collages, product captions, and social media visuals for Instagram, TikTok, and Pinterest. Sourced trending affiliate products and created engaging marketing campaigns. Scheduled posts, proofread copy, and maintained brand consistency across content. Collaborated directly with clients to achieve content goals and improve engagement.

Social Media Manager at Juliet Rose Agency

January 1, 2025 - Present

Manage social media presence for 5 creators across Instagram, TikTok, YouTube, and Fanvue. Generate AI-powered content ideas and schedules to boost engagement. Handle direct messages, community engagement, and oversee content postings.

Virtual Assistant / Social Media Content Editor / Graphic Designer

December 31, 2023 - September 22, 2025

Provided virtual assistance; created social media content and graphics; managed client communications and schedules.

Quality Assurance Analyst at Awesome OS

December 31, 2023 - September 18, 2025

Conducted quality assessments of moderated content to maintain compliance and accuracy. Provided coaching and feedback to content moderators, improving performance. Supported process improvements for content moderation standards.

Content Moderator / Advisor at Concentrix

January 1, 2023 - September 22, 2025

Reviewed content for moderation; advised on content suitability; collaborated with teams to maintain standards.

Content Moderator Advisor I at Concentrix

January 1, 2023 - September 18, 2025

Reviewed and sorted Facebook/Instagram profiles for business intent and compliance. Ensured community standards were met through detailed content moderation.

Cafe Manager/Attendant at Bau Del Café

January 1, 2021 - September 22, 2025

Managed daily cafe operations and staff; handled guest relations and order fulfillment.

Café Manager/Attendant at BauDel Café

January 1, 2021 - September 18, 2025

Oversaw daily café operations, from beverage preparation to inventory management. Planned menus and implemented effective service workflows.

Customer Service Representative at Alorica

January 1, 2019 - September 22, 2025

Responded to customer inquiries via phone and email; resolved concerns; supported service quality initiatives.

Customer Service Representative at Alorica

January 1, 2019 - September 18, 2025

Assisted customers with product-related inquiries via email and calls. Provided high-quality customer support and resolved client concerns.