Available to hire
I am Sana Omair Milton, a marketing-savvy professional with 8+ years of experience coordinating campaigns, managing client communications, and driving operational efficiency. I thrive in cross-functional teamwork, onboarding new members, and tracking workflows to ensure campaigns are executed on time and to high standards.
I’m passionate about turning feedback into actionable improvements and building strong relationships with clients and stakeholders. My focus is on optimizing processes, delivering clear documentation, and supporting marketing initiatives that enhance engagement and outcomes.
Skills
Experience Level
Language
English
Fluent
Work Experience
Customer Service Associate at Direct Response Media Group (DRMG)
March 1, 2023 - PresentAct as a bridge between clients, internal teams, and stakeholders, coordinating campaigns and ensuring all deliverables are executed on time. Manage CRM systems (Microsoft Dynamics 365, JIRA) to track account activities, project timelines, and client feedback. Support marketing and account management efforts by distributing plans, tracking progress, and maintaining follow-ups for seamless execution. Facilitate onboarding of new team members, ensuring integration into processes and workflows. Provide constructive feedback and operational recommendations to enhance team collaboration and campaign outcomes. Maintain detailed documentation of campaigns, workflows, and client communications for operational efficiency.
Customer Solutions Specialist at Reliance Home Comfort
February 1, 2023 - September 18, 2025Supported clients through service processes, resolving escalated issues while maintaining accurate records in CRM. Coordinated with operations and technical teams to ensure smooth delivery of services and client satisfaction.
Head of Marketing at Mehnaz Fatima Foundation
August 1, 2022 - September 18, 2025Oversaw marketing campaigns, stakeholder communications, and program scheduling. Collected and analyzed feedback to optimize campaign effectiveness and client engagement.
Marketing & Support Services Manager at The Indus Academy
May 1, 2020 - September 18, 2025Managed program registrations, CRM updates, and internal team coordination to ensure smooth service delivery. Served as a primary point of contact for parents, alumni, and vendors, maintaining high levels of satisfaction.
Assistant Manager, Digital Marketing at Oxford University Press
May 1, 2018 - September 18, 2025Coordinated cross-team communications during campaigns and product launches. Maintained CRM data, processed requests, and tracked campaign performance for reporting.
Customer Service Associate at Direct Response Media Group (DRMG)
March 1, 2023 - PresentAct as a bridge between clients, internal teams, and stakeholders, coordinating campaigns and ensuring all deliverables are executed on time. Manage CRM systems (Microsoft Dynamics 365, JIRA) to track account activities, project timelines, and client feedback. Support marketing and account management efforts by distributing plans, tracking progress, and maintaining follow-ups for seamless execution. Facilitate onboarding of new team members, ensuring integration into processes and workflows. Provide constructive feedback and operational recommendations to enhance team collaboration and campaign outcomes. Maintain detailed documentation of campaigns, workflows, and client communications for operational efficiency.
Customer Solutions Specialist at Reliance Home Comfort
February 1, 2023 - September 18, 2025Supported clients through service processes, resolving escalated issues while maintaining accurate records in CRM. Coordinated with operations and technical teams to ensure smooth delivery of services and client satisfaction.
Head of Marketing at Mehnaz Fatima Foundation
August 1, 2022 - September 18, 2025Oversaw marketing campaigns, stakeholder communications, and program scheduling. Collected and analyzed feedback to optimize campaign effectiveness and client engagement.
Marketing & Support Services Manager at The Indus Academy
May 1, 2020 - September 18, 2025Managed program registrations, CRM updates, and internal team coordination to ensure smooth service delivery. Served as a primary point of contact for parents, alumni, and vendors, maintaining high levels of satisfaction.
Assistant Manager, Digital Marketing at Oxford University Press
May 1, 2018 - September 18, 2025Coordinated cross-team communications during campaigns and product launches. Maintained CRM data, processed requests, and tracked campaign performance for reporting.
Customer Service Associate at Direct Response Media Group (DRMG)
March 1, 2023 - PresentActed as a bridge between clients, internal teams, and stakeholders to coordinate campaigns and ensure on-time deliverables. Managed CRM activities (Dynamics 365, JIRA) to track accounts, timelines, and feedback. Supported marketing and account management by distributing plans, tracking progress, and maintaining follow-ups for seamless execution. Facilitated onboarding of new team members and integrated them into processes. Provided constructive feedback and operational recommendations to improve collaboration and campaign outcomes. Maintained detailed campaign documentation and client communications for operational efficiency.
Customer Solutions Specialist at Reliance Home Comfort
February 1, 2023 - September 18, 2025Supported clients through service processes and resolved escalated issues, while maintaining accurate CRM records. Coordinated with operations and technical teams to ensure smooth delivery of services and high client satisfaction.
Head of Marketing at Mehnaz Fatima Foundation
August 1, 2022 - September 18, 2025Oversaw marketing campaigns, stakeholder communications, and program scheduling. Collected and analyzed feedback to optimize campaign effectiveness and client engagement.
Marketing & Support Services Manager at The Indus Academy
May 1, 2020 - September 18, 2025Managed program registrations, CRM updates, and internal team coordination to ensure smooth service delivery. Served as a primary point of contact for parents, alumni, and vendors, maintaining high levels of satisfaction.
Assistant Manager, Digital Marketing at Oxford University Press
May 1, 2018 - September 18, 2025Coordinated cross-team communications during campaigns and product launches. Maintained CRM data, processed requests, and tracked campaign performance for reporting.
Education
Bachelor’s Degree at Iqra University
January 11, 2030 - January 1, 2010Business Analytics at Rotman School of Business, University of Toronto
January 11, 2030 - January 1, 2023Bachelor's Degree at Iqra University
January 11, 2030 - January 1, 2010Business Analytics at Rotman School of Business, University of Toronto
January 11, 2030 - January 1, 2023Bachelor’s Degree – Marketing at Iqra University
January 11, 2030 - January 1, 2010Business Analytics at Rotman School of Business, University of Toronto
January 11, 2030 - January 1, 2023Qualifications
Industry Experience
Media & Entertainment, Education, Professional Services, Non-Profit Organization, Retail
Skills
Experience Level
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