Available to hire
I am proactive, ambitious and curious. I believe obstacles are opportunities for growth, and I have always stepped out of my comfort zone in pursuit of new motivations. This mindset has steered me toward the international sphere, and I have spent years living abroad to continuously improve my professional and personal skills.
Nothing is impossible if you believe in what you do. I bring a global perspective from multinational environments and multilingual capabilities, and I am driven to apply this experience to new challenges and opportunities.
Experience Level
Language
Italian
Fluent
Spanish; Castilian
Fluent
Portuguese
Fluent
English
Fluent
French
Intermediate
Work Experience
International Markets & Partnerships Analyst at Tesisquare Spa
March 1, 2024 - PresentDevelop and implement marketing strategies aimed at promoting and marketing the company's software products to its business partners and vendors. Planning and managing international marketing strategies to promote the company's software products on global markets. Organization of international events: coordination of international players involved in major trade fairs, event communication, sponsorship coordination, assistance in follow-ups and ROI tracking. Single Point of Contact, Superbike and International Market. Brand Awareness and Lead Generation activities.
International Markets & Partnerships Analyst at Tesisquare Spa
March 1, 2024 - PresentDeveloped and implemented international marketing strategies to promote the company's software products to business partners and vendors. Planned and managed international marketing initiatives across global markets. Coordinated international events, major trade fairs, sponsorships, communications, follow-ups, and ROI tracking. Served as the single point of contact for the international market, driving brand awareness and lead generation activities.
Service Desk Agent at TESISQUARE®
March 1, 2024 - September 19, 2025Delivered first- and second-line multilingual support across web portals. Diagnosed and resolved technical issues, reducing downtime and improving user satisfaction. Performed technical translations to support communication between users and IT teams. Contributed to technical solutions that improved system reliability.
International Markets & Partnership Analyst at TESISQUARE®
March 1, 2024 - PresentDriving TESISQUARE’s expansion across European markets (Spain, France, Germany). Conducting market analysis and implementing go-to-market strategies. Coordinating international B2B events to strengthen brand positioning. Supporting cross-functional teams in onboarding, logistics, and service delivery. Leading international marketing and communication initiatives focused on awareness and lead generation.
Service Desk Agent at TESISQUARE
March 1, 2024 - September 19, 2025Delivered first- and second-line multilingual support across web portals; diagnosed and resolved technical issues to reduce downtime and boost user satisfaction; performed technical translations to support communication between users and IT teams; contributed to technical solutions that improved system reliability.
International Markets & Partnership Analyst at TESISQUARE
March 1, 2024 - PresentLeading TESISQUARE’s expansion across European markets (Spain, France, Germany) through market analysis and go-to-market planning; coordinating international B2B events; supporting onboarding, logistics, and service delivery; driving international marketing and communication to raise awareness and generate leads.
Service Desk Agent at Tesisquare Spa
February 1, 2024 - September 19, 2025Deliver a first and a second line support service, receiving incidents and service requests in different languages about different web portals. Diagnose technical issues and speed problem resolution. Analyze problems and contribute to technical solutions. New users activations. Check of data flows. Technical translations.
Service Desk Agent at Tesisquare Spa
February 1, 2024 - September 19, 2025Provided first and second line support across multiple portals in different languages. Diagnosed technical issues and accelerated problem resolution. Analyzed problems and contributed to technical solutions. Managed new user activations and data flow checks. Performed technical translations.
Administrative Assistant / Customer Service Manager at Boreal P&P
August 1, 2018 - September 19, 2025Multi languages trainings for portal webs (Portuguese, English, Italian and Spanish). Multilingual technical support by phone and emails. First contact for Suppliers and Logistics Operators in Spain. Technical translation: Italian/Spanish, Spanish/Italian English/ Spanish, Spanish/English. Business meetings to extend our customer portfolio.
Administrative Assistant / Customer Service Manager at Boreal P&P
August 1, 2018 - September 19, 2025Delivered multilingual trainings for portal websites (Portuguese, English, Italian, Spanish). Provided multilingual technical support by phone and email. Served as the first contact for suppliers and logistics operators in Spain. Performed technical translations: Italian/Spanish, Spanish/Italian, English/Spanish, Spanish/English. Conducted business meetings to extend the customer portfolio.
Administrative Assistant / Customer Service Manager at Boreal People & Partners
August 1, 2018 - September 19, 2025Delivered multilingual training (PT, EN, IT, ES) and technical support via phone and email. Acted as the first point of contact for suppliers and logistics operators in Spain. Performed multilingual technical translations. Supported business meetings and negotiations to expand the customer portfolio. Increased customer satisfaction and streamlined operational workflows.
Administrative Assistant / Customer Service Manager at Boreal People & Partners
August 1, 2018 - September 19, 2025Delivered multilingual training (PT, EN, IT, ES) and technical support; acted as first point of contact for suppliers and logistics operators in Spain; performed multilingual translations; supported business meetings and negotiations to expand the customer portfolio; increased customer satisfaction and streamlined operational workflows.
Freelance Translator at Self-employed / Freelance
March 1, 2018 - September 19, 2025Delivered multilingual translations for private and corporate clients. Provided linguistic support and cultural adaptation of technical and commercial content.
Freelance Translator at Self-employed (Madrid)
March 1, 2018 - September 19, 2025Delivered multilingual translations for private and corporate clients; provided linguistic support and cultural adaptation of technical and commercial content.
Debt Collector Agent at Banque PSA
March 1, 2015 - September 19, 2025Helping the financial company recover assets as quickly as possible, reducing cash-flow issues and allowing for smooth business operation. Manage debt collection locating and contacting debtors about outstanding obligations by phone and emails. Send out past due notices for delinquent accounts or for missed settlement payments. Report address changes and maintain files regarding debtors for correct and current contact information.
Debt Collector Agent at Banque PSA
March 1, 2015 - September 19, 2025Helped the financial company recover assets quickly, reducing cash-flow issues and enabling smooth business operation. Located and contacted debtors about outstanding obligations by phone and email. Sent past-due notices for delinquent accounts and maintained debtor files for accurate contact information.
Debt Collector at Banque PSA Finance
February 1, 2015 - September 19, 2025Managed debt recovery and debtor communications. Negotiated repayment solutions and sent targeted reminders. Improved recovery performance and secured more stable cash flow.
Debt Collector at Banque PSA Finance
February 1, 2015 - September 19, 2025Managed debt recovery and debtor communications; negotiated repayment solutions and sent targeted reminders.
Technical Translator / Editor at ICSW Group
July 1, 2014 - September 19, 2025Delivered multilingual technical translations (EN ↔ IT, PT → ES). Edited SEO texts and managed web content. Improved SEO ranking and quality of multilingual communication.
Technical Translator / Editor at ICSW Group
July 1, 2014 - September 19, 2025Delivered multilingual technical translations (EN ↔ IT, PT → ES); edited SEO texts and managed web content.
Hostess/Reception at La Nicoletta Ristorante
January 1, 2014 - September 19, 2025Provided receptionist support and guest services, contributing to smooth front-of-house operations.
Hostess/Reception at La Nicoletta Ristorante
January 1, 2014 - September 19, 2025Greeted guests and supported reception operations in a fast-paced restaurant environment.
Bar Waitress at Pastabar G&G
January 1, 2013 - September 19, 2025Provided bar and customer service in a fast-paced setting, supporting daily operations.
Customer Service Representative at idealista.com
January 1, 2013 - September 19, 2025Handled inquiries and delivered high-quality customer support, contributing to user satisfaction.
Bar Waitress at Pastabar G&G
January 1, 2013 - September 19, 2025Bar service and hospitality experience enhancing teamwork and customer service skills.
Customer Service Representative at idealista.com
January 1, 2013 - September 19, 2025Handled inquiries and provided customer support, contributing to user satisfaction.
Education
Master in Development and International Cooperation at ISEG, Lisbon
January 1, 2018 - January 1, 2020MA in Languages for International Communication at Università della Tuscia
January 1, 2008 - January 1, 2010BA in Language Mediation at Università della Tuscia
January 1, 2003 - January 1, 2007DUPLE at Universidade de Lisboa
January 1, 2009 - September 19, 2025Master in Development and International Cooperation at ISEG, Lisbon
January 1, 2018 - January 1, 2020MA in Languages for International Communication at Università della Tuscia
January 1, 2008 - January 1, 2010BA in Language Mediation at Università della Tuscia
January 1, 2003 - January 1, 2007DUPLE at Universidade de Lisboa
January 1, 2009 - September 19, 2025Mestrado em Desenvolvimento e Cooperação Internacional at Lisbon School of Economics and Management, Lisboa
September 1, 2018 - December 1, 2020Laurea Specialistica in Lingua per la comunicazione Internazionale at Università degli studi della Tuscia, Viterbo
February 1, 2008 - December 1, 2010Laurea Triennale in Mediazione Linguistica per le imprese, le istituzioni e il commercio at Università degli studi della Tuscia, Viterbo
September 1, 2003 - December 1, 2007Mestrado em Desenvolvimento e Cooperação Internacional, Master at Lisbon School of Economics and Management, Lisboa
September 1, 2018 - December 1, 2020Laurea specialistica in Lingua per la comunicazione Internazionale at Università degli studi della Tuscia, Viterbo
February 1, 2008 - December 1, 2010Laurea Triennale in Mediazione Linguistica per le imprese, le istituzioni e il commercio at Università degli studi della Tuscia, Viterbo
September 1, 2003 - December 1, 2007Qualifications
DUPLE – C2
January 1, 2009 - September 19, 2025ITIL Awareness
January 1, 2021 - September 19, 2025DUPLE – C2
January 1, 2009 - September 19, 2025ITIL Awareness
January 1, 2021 - September 19, 2025DUPLE
January 1, 2009 - September 19, 2025ITIL
October 1, 2021 - September 19, 2025DUPLE
January 1, 2009 - September 19, 2025ITIL
October 1, 2021 - September 19, 2025Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Education
Experience Level
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