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Hi, I'm Kenny Christian Suwandi, an English Literature graduate from Soegijapranata Catholic University who completed my degree in three years with a GPA of 3.42/4.00. I have built a career around optimizing operations and delivering exceptional customer experiences in luxury retail and education technology. I thrive on turning data into actionable insights and collaborating with cross-functional teams to improve processes and outcomes, with a focus on CRM, e-commerce, and omnichannel strategies. Based in Semarang, I am currently contributing to operations and digital initiatives with Luxehouze in Jakarta, while exploring design and content creation opportunities that leverage my background in English and communications.…Hi, I'm Kenny Christian Suwandi, an English Literature graduate from Soegijapranata Catholic University who completed my degree in three years with a GPA of 3.42/4.00. I have built a career around optimizing operations and delivering exceptional customer experiences in luxury retail and education technology. I thrive on turning data into actionable insights and collaborating with cross-functional teams to improve processes and outcomes, with a focus on CRM, e-commerce, and omnichannel strategies. Based in Semarang, I am currently contributing to operations and digital initiatives with Luxehouze in Jakarta, while exploring design and content creation opportunities that leverage my background in English and communications.

Kenny Christian Suwandi

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Hi, I'm Kenny Christian Suwandi, an English Literature graduate from Soegijapranata Catholic University who completed my degree in three years with a GPA of 3.42/4.00. I have built a career around optimizing operations and delivering exceptional customer experiences in luxury retail and education technology. I thrive on turning data into actionable insights and collaborating with cross-functional teams to improve processes and outcomes, with a focus on CRM, e-commerce, and omnichannel strategies. Based in Semarang, I am currently contributing to operations and digital initiatives with Luxehouze in Jakarta, while exploring design and content creation opportunities that leverage my background in English and communications.…Hi, I'm Kenny Christian Suwandi, an English Literature graduate from Soegijapranata Catholic University who completed my degree in three years with a GPA of 3.42/4.00. I have built a career around optimizing operations and delivering exceptional customer experiences in luxury retail and education technology. I thrive on turning data into actionable insights and collaborating with cross-functional teams to improve processes and outcomes, with a focus on CRM, e-commerce, and omnichannel strategies. Based in Semarang, I am currently contributing to operations and digital initiatives with Luxehouze in Jakarta, while exploring design and content creation opportunities that leverage my background in English and communications.

Available to hire

Hi, I’m Kenny Christian Suwandi, an English Literature graduate from Soegijapranata Catholic University who completed my degree in three years with a GPA of 3.42/4.00. I have built a career around optimizing operations and delivering exceptional customer experiences in luxury retail and education technology.

I thrive on turning data into actionable insights and collaborating with cross-functional teams to improve processes and outcomes, with a focus on CRM, e-commerce, and omnichannel strategies. Based in Semarang, I am currently contributing to operations and digital initiatives with Luxehouze in Jakarta, while exploring design and content creation opportunities that leverage my background in English and communications.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Indonesian

Fluent

English

Advanced

Work Experience

Business Operation Luxury Goods Retail and Digital Staff at Luxehouze

November 1, 2024 - Present

Identify bottlenecks, analyze workflows, and review business operations across cross-functional teams; track and analyze digital and sales data to optimize store performance; set quarterly targets; ensure luxury customer service standards; train new hires on product knowledge, customer service, and QC; monitor recurring client interactions via CRM; coordinate with E-commerce to align website and social listings; manage CRM data for watches and bags; collaborate with correspondence team; emphasize empathy and active listening.

Seller Acquisition Officer at Luxehouze

November 1, 2024 - September 19, 2025

Respond to Digital ID and SG market via omnichannel; assist Retail team in Sell-With-Us service; follow up potential digital clients for Direct Sell/Trade In/Consignment; assist price negotiations; mark inactive leads as losses; sync data with BI; work with E-commerce to create listings and SKUs; draft consignment agreements.

Service Account Manager at ByteDance - TikTok

August 1, 2024 - September 19, 2025

Manage large FMCG sellers on TikTok Shop; provide timely operational support via proactive messages and outbound calls; identify and eliminate recurring seller issues to reduce escalations and improve customer experience; diagnose Seller Experience Score and suggest improvements; coordinate with cross-functional teams to resolve issues and ensure close-loop on escalations weekly; build long-term seller relationships and confidence in TikTok E-commerce; escalate high-risk cases; contribute to ad-hoc projects.