Available to hire
Hi, I’m Feriel Bouraoui, a 23-year-old professional in Portugal with call center experience. I’m fluent in English, French, and Arabic, and I thrive in collaborative environments and embrace challenges.
I’m passionate about technology and customer service, and I look forward to leveraging my background in computer engineering and remote advisory roles to contribute to innovative solutions. I adapt to diverse cultures and communicate effectively in multiple languages, helping teams work together smoothly.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
French
Fluent
Work Experience
Content Moderator at Accenture
January 1, 2025 - September 19, 2025Content Moderator at Accenture
January 1, 2024 - December 31, 2025Moderated content according to guidelines; ensured compliance and user safety across platforms.
Community Manager
January 1, 2023 - September 19, 2025Customer Support Specialist at Teleperformance Tunisia
January 1, 2023 - September 19, 2025Customer support specialist
Remote Advisor in French Market at Teleperformance Tunisia
January 1, 2023 - September 19, 2025Remote advisor handling the French market customers
Remote Advisor in French Market at Teleperformance Tunisia
January 1, 2023 - September 19, 2025Delivered remote French-language customer support and advisory services; assisted customers across markets; supported community management and cross-team collaboration. Contributed to process improvements and customer satisfaction.
Service Desk Agent at Fujitsu
December 31, 2022 - September 19, 2025Native Arabic Internship in IT Department at Hannibal Lease
January 1, 2022 - December 31, 2022IT department internship focusing on service desk operations, IT support and troubleshooting.
Remote Advisor in French Market
January 1, 2021 - December 31, 2023Provided customer support in the French market, handling inquiries and resolving issues with a focus on quality service.
Education
High School Diploma at Esprit University, Marsa
January 1, 2017 - December 31, 2021Qualifications
High School Diploma
January 11, 2030 - September 19, 2025Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Telecommunications
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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