Hi, I’m Feriel Bouraoui, a 23-year-old professional in Portugal with call center experience. I’m fluent in English, French, and Arabic, and I thrive in collaborative environments and embrace challenges. I’m passionate about technology and customer service, and I look forward to leveraging my background in computer engineering and remote advisory roles to contribute to innovative solutions. I adapt to diverse cultures and communicate effectively in multiple languages, helping teams work together smoothly.

Feriel Bouraoui

Hi, I’m Feriel Bouraoui, a 23-year-old professional in Portugal with call center experience. I’m fluent in English, French, and Arabic, and I thrive in collaborative environments and embrace challenges. I’m passionate about technology and customer service, and I look forward to leveraging my background in computer engineering and remote advisory roles to contribute to innovative solutions. I adapt to diverse cultures and communicate effectively in multiple languages, helping teams work together smoothly.

Available to hire

Hi, I’m Feriel Bouraoui, a 23-year-old professional in Portugal with call center experience. I’m fluent in English, French, and Arabic, and I thrive in collaborative environments and embrace challenges.

I’m passionate about technology and customer service, and I look forward to leveraging my background in computer engineering and remote advisory roles to contribute to innovative solutions. I adapt to diverse cultures and communicate effectively in multiple languages, helping teams work together smoothly.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Arabic
Fluent
English
Fluent
French
Fluent

Work Experience

Content Moderator at Accenture
January 1, 2025 - September 19, 2025
Content Moderator at Accenture
January 1, 2024 - December 31, 2025
Moderated content according to guidelines; ensured compliance and user safety across platforms.
Community Manager
January 1, 2023 - September 19, 2025
Customer Support Specialist at Teleperformance Tunisia
January 1, 2023 - September 19, 2025
Customer support specialist
Remote Advisor in French Market at Teleperformance Tunisia
January 1, 2023 - September 19, 2025
Remote advisor handling the French market customers
Remote Advisor in French Market at Teleperformance Tunisia
January 1, 2023 - September 19, 2025
Delivered remote French-language customer support and advisory services; assisted customers across markets; supported community management and cross-team collaboration. Contributed to process improvements and customer satisfaction.
Service Desk Agent at Fujitsu
December 31, 2022 - September 19, 2025
Native Arabic Internship in IT Department at Hannibal Lease
January 1, 2022 - December 31, 2022
IT department internship focusing on service desk operations, IT support and troubleshooting.
Remote Advisor in French Market
January 1, 2021 - December 31, 2023
Provided customer support in the French market, handling inquiries and resolving issues with a focus on quality service.

Education

High School Diploma at Esprit University, Marsa
January 1, 2017 - December 31, 2021

Qualifications

High School Diploma
January 11, 2030 - September 19, 2025

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Telecommunications