Mariana Cristian Pires Leite

Social Media Customer Service Representative at IGT Services and Technologies FZ - LLC

Delivered high-quality customer support through social media for KLM/Air France Airlines customers. Monitored platforms to identify and engage with customer inquiries, escalated complex issues to appropriate teams, and ensured daily customer satisfaction. Logged interactions in Salesforce, tracked metrics, and reported on customer satisfaction; consistently met or exceeded KPIs and quality targets.

Manager / Executive Chef at Fuá no Fouet Meal Plans

Oversaw kitchen operations, procurement, and timely delivery, managed client accounts, and contributed to business growth initiatives. Executed menu ideation, recipe testing, cost-effective ingredient sourcing, and post-sales service. Pioneered development of vegan dishes and gluten-free options, maintaining authentic flavors and appealing presentation.

Custody Analyst - Operational at Unicred do Brasil

Engaged in internal and external audits, prepared statements of accounts for administered funds, supervised investment funds, and managed fund registrations, liquidations, consolidations, and reporting to the National Fund Regulation Chamber. Maintained up-to-date database of economic indicators and authored a comprehensive procedural manual with enhanced scope.

Junior Assistant – Investment Funds at Petra Bank

Contributed to internal quality control, procedures, and management systems; assessed balance sheets to support credit decisions; oversaw registration of investment funds assignors and robust internal controls.