Experience Level
Language
Arabic
Fluent
English
Fluent
Work Experience
Back Office Customer Service Representative at Teleperformance
March 1, 2024 - PresentProficient in using CRM to manage customer relationships; handles large volumes of inbound calls with professionalism and efficiency; resolves customer concerns quickly with empathy and solution-based communication; supports diverse customer groups; performs data entry and tracks queries in CRM.
Call Center Agent
March 1, 2023 - September 20, 2025Proactively contacted potential and existing customers to introduce the product, using a script to effectively convey information. Responded to customer inquiries and addressed questions, providing accurate and comprehensive answers. Used effective questioning techniques to gain insights into customers' specific requirements, enabling tailored product recommendations and sales closure.
Call Center Agent at Zain Telecommunications
August 1, 2022 - September 20, 2025Proactively contacted potential and existing customers to introduce the product, using a script to effectively convey information. Responded to customer inquiries and addressed questions, providing accurate and comprehensive answers. Used effective questioning techniques to gain insights into customers' specific requirements, enabling tailored product recommendations and ultimately closing a sale.
Education
Bachelor of Business Administration at Future University
January 11, 2030 - September 20, 2025Qualifications
Industry Experience
Telecommunications, Professional Services, Education
Experience Level
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