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Hi, I’m Gor Galstyan. I’m a customer-centric sales and client-relations professional with a track record of building strong partnerships and driving growth across remote and hybrid teams. I’ve led teams of 50 customer service professionals and supported operations for 400+ staff across 40+ locations, delivering measurable improvements in customer satisfaction, first-contact resolution, and upsell opportunities. I also spearheaded onboarding initiatives and utilized CRM platforms to streamline client engagement and internal collaboration. I’m pursuing a BA in International Relations and Development (class of 2028) and enjoy turning feedback and data into practical improvements. I’m fluent in Armenian, English, and Russian, with working proficiency in French, and I bring international exposure, a collaborative mindset, and a results-driven approach to every project I undertake.…Hi, I’m Gor Galstyan. I’m a customer-centric sales and client-relations professional with a track record of building strong partnerships and driving growth across remote and hybrid teams. I’ve led teams of 50 customer service professionals and supported operations for 400+ staff across 40+ locations, delivering measurable improvements in customer satisfaction, first-contact resolution, and upsell opportunities. I also spearheaded onboarding initiatives and utilized CRM platforms to streamline client engagement and internal collaboration. I’m pursuing a BA in International Relations and Development (class of 2028) and enjoy turning feedback and data into practical improvements. I’m fluent in Armenian, English, and Russian, with working proficiency in French, and I bring international exposure, a collaborative mindset, and a results-driven approach to every project I undertake.

Gor Galstyan

Project Manager, Brand Designer, Designer, +7

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Hi, I’m Gor Galstyan. I’m a customer-centric sales and client-relations professional with a track record of building strong partnerships and driving growth across remote and hybrid teams. I’ve led teams of 50 customer service professionals and supported operations for 400+ staff across 40+ locations, delivering measurable improvements in customer satisfaction, first-contact resolution, and upsell opportunities. I also spearheaded onboarding initiatives and utilized CRM platforms to streamline client engagement and internal collaboration. I’m pursuing a BA in International Relations and Development (class of 2028) and enjoy turning feedback and data into practical improvements. I’m fluent in Armenian, English, and Russian, with working proficiency in French, and I bring international exposure, a collaborative mindset, and a results-driven approach to every project I undertake.…Hi, I’m Gor Galstyan. I’m a customer-centric sales and client-relations professional with a track record of building strong partnerships and driving growth across remote and hybrid teams. I’ve led teams of 50 customer service professionals and supported operations for 400+ staff across 40+ locations, delivering measurable improvements in customer satisfaction, first-contact resolution, and upsell opportunities. I also spearheaded onboarding initiatives and utilized CRM platforms to streamline client engagement and internal collaboration. I’m pursuing a BA in International Relations and Development (class of 2028) and enjoy turning feedback and data into practical improvements. I’m fluent in Armenian, English, and Russian, with working proficiency in French, and I bring international exposure, a collaborative mindset, and a results-driven approach to every project I undertake.

Available to hire

Hi, I’m Gor Galstyan. I’m a customer-centric sales and client-relations professional with a track record of building strong partnerships and driving growth across remote and hybrid teams. I’ve led teams of 50 customer service professionals and supported operations for 400+ staff across 40+ locations, delivering measurable improvements in customer satisfaction, first-contact resolution, and upsell opportunities. I also spearheaded onboarding initiatives and utilized CRM platforms to streamline client engagement and internal collaboration.

I’m pursuing a BA in International Relations and Development (class of 2028) and enjoy turning feedback and data into practical improvements. I’m fluent in Armenian, English, and Russian, with working proficiency in French, and I bring international exposure, a collaborative mindset, and a results-driven approach to every project I undertake.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Armenian

Fluent

English

Fluent

Russian

Fluent

French

Intermediate

Lithuanian

Beginner

Work Experience

Account Executive at Extra Air Quality LLC

April 1, 2025 - Present

Manage day-to-day communication with residential and commercial clients, ensure a smooth service experience, and address inquiries with a focus on retention and satisfaction. Assist in onboarding 15+ new accounts within 5 months, coordinating scheduling, documentation, and follow-ups to support consistent growth. Utilize HubSpot CRM to track 100+ leads and ongoing client interactions, improving internal coordination. Provide recommendations to managerial colleagues regarding customer service and participate in meetings on related decisions.

Head of Customer Relations at SEV Laser Aesthetics LLC

April 1, 2025 - October 2, 2025

Led and mentored a core team of 50 customer service professionals across 40+ U.S. locations. Implemented a feedback-driven approach resulting in a 30% increase in customer satisfaction scores within six months. Developed and executed a training program achieving a 95% first-contact resolution rate. Spearheaded integration of the Zenoti CRM, improving data accuracy and tracking and driving a 15% increase in upsell opportunities.

B2B Sales Account Manager at Orders.Co

May 1, 2023 - October 2, 2025

Developed and managed strong relationships with B2B customers to ensure satisfaction. Collaborated with delivery platforms such as DoorDash and UberEats to ensure seamless service integration. Closed $500K+ in new business by implementing targeted sales strategies and cross-selling customized software and website solutions. Drove a 20% sales increase by identifying and capitalizing on new opportunities in IT solutions, leveraging HubSpot CRM to streamline client engagement and sales tracking.

Account Executive at Extra Air Quality LLC

April 1, 2025 - Present

Manage day-to-day communication with residential and commercial clients, supporting a smooth service experience and addressing inquiries to drive retention and satisfaction. Onboarded 15+ new accounts within 5 months, coordinated scheduling, documentation, and follow-ups to sustain growth. Utilized HubSpot CRM to track 100+ leads and ongoing interactions, improving internal coordination. Provided recommendations to management regarding customer service and participated in related meetings.

Head of Customer Relations at SEV Laser Aesthetics LLC

April 30, 2025 - October 2, 2025

Led and mentored a core team of 50 customer service professionals across 40+ U.S. locations. Implemented a feedback-driven approach, resulting in a 30% increase in customer satisfaction scores within six months. Developed a comprehensive training program achieving a 95% first-contact resolution rate. Spearheaded the integration of the Zenoti CRM, improving data accuracy and upsell opportunities by 15%.

B2B Sales Account Manager at Orders.Co

May 31, 2023 - October 2, 2025

Developed and managed strong relationships with B2B customers to ensure satisfaction. Collaborated with delivery platforms such as DoorDash and UberEats for seamless service integration across the U.S. Closed $500K+ in new business by deploying targeted sales strategies and cross-selling software and website solutions. Drove a 20% sales increase by identifying new opportunities and leveraging HubSpot CRM for streamlined engagement and tracking.

Account Executive at Extra Air Quality LLC

April 1, 2025 - Present

Manage day-to-day communication with residential and commercial clients to ensure a smooth service experience and address inquiries with a focus on retention and satisfaction. Assist in onboarding 15+ new accounts within 5 months, coordinating scheduling, documentation, and follow-ups to support consistent growth. Utilize HubSpot CRM to track 100+ leads and ongoing client interactions, improving internal coordination. Provide recommendations to managerial colleagues regarding customer service and participate in meetings to discuss strategy.

Head of Customer Relations at SEV Laser Aesthetics LLC

April 1, 2025 - October 6, 2025

Led and mentored a core team of 50 customer service professionals in the Customer Relations department, delivering best practices in client engagement, conflict resolution, and process optimization for over 400 staff across 40+ U.S. locations. Implemented a feedback-driven approach, resulting in a 30% increase in customer satisfaction scores across locations within six months. Developed and delivered a comprehensive training program achieving a 95% first-contact resolution rate, minimizing escalations and improving efficiency. Spearheaded the integration of a new CRM system Zenoti, improving data accuracy and customer tracking and contributing to a 15% increase in upsell opportunities.

B2B Sales Account Manager at Orders.Co

May 1, 2023 - October 6, 2025

Developed and managed strong relationships with B2B customers to ensure satisfaction. Collaborated directly with delivery platforms such as DoorDash and UberEats, ensuring seamless service integration and support for clients across the U.S. Successfully closed $500K+ in new business by implementing targeted sales strategies and cross-selling customized software and website solutions. Drove a 20% increase in sales by identifying and capitalizing on new business opportunities in IT solutions, leveraging HubSpot CRM to streamline client engagement and sales tracking.