Available to hire
Hi, I’m Natalie Wood, a product and engineering leader specializing in AI-driven, cloud-native conversational platforms. Based in Leiria, Portugal (remote), I’ve spent over six years shaping AI product strategy, coaching cross-functional teams, and delivering voice and chat automation that boosts user satisfaction and reduces costs. I’ve built AI pipelines with LLMs, ASR, TTS, and NLP across globally distributed teams, and led multi-region chatbot deployments and enterprise-scale AI initiatives. I’m passionate about turning data into outcomes, mentoring teams, and continuously improving how AI products are designed and delivered.
In my roles, I’ve built Centers of Excellence, established scalable AI infrastructures, and partnered with executive leadership to align technology with business goals. I thrive in fast-paced environments that demand collaboration across engineering, product, and business teams to drive measurable improvements in CSAT, self-service rates, and operational efficiency.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Head of Digital Tools at ARISE VIRTUAL SOLUTIONS
March 1, 2025 - September 22, 2025Defined and executed AI product strategy aligned with business goals and market trends; led end-to-end product lifecycle for mission-critical platforms leveraging LLMs, RAG systems, and voice AI; built and mentored a cross-functional engineering team of 5+; secured executive buy-in through strategic demos and AI roadmap presentations; improved team velocity by 30% and achieved measurable gains in CSAT and engagement.
Sr. Product Manager, Conversational Ai at ARISE VIRTUAL SOLUTIONS
August 1, 2024 - September 22, 2025Defined AI product vision; led data-driven prioritization to refine roadmaps and backlogs; built AI Centers of Excellence; owned end-to-end delivery of AI products; orchestrated system integration and multi-region deployments using AWS Lex/Lambda; improved uptime and response performance; drove multi-region deployments in travel, tourism, gaming, healthcare, and fintech.
Product Manager, Conversational Ai at ARISE VIRTUAL SOLUTIONS
January 1, 2021 - September 22, 2025Defined and executed the conversational AI product vision; led cross-functional teams and AI Centers of Excellence to scale LLM-powered voice and chatbot experiences; prioritized features via data insights and ROI; delivered cloud-native deployments with AWS; collaborated with platform engineering to design compliant, low-latency infrastructure; improved CSAT and self-service rates.
Learning Design Project Manager at ARISE VIRTUAL SOLUTIONS
January 1, 2020 - September 22, 2025Led design, implementation, and evaluation of virtual learning programs for Fortune 500 and 100 clients; analyzed metrics to drive 7-12% performance improvements and higher certification rates; managed budgets ($100K+ per project; $1M+ annual) and vendor selection; mentored teams in instructional design and learning technology.
Learning & Performance Specialist at Nationwide Insurance
January 1, 2018 - September 22, 2025Designed virtual and on-demand learning programs, including a 12-week new-hire training that earned 4.5+ ratings and boosted new-hire sales by 57%; led 3–8 member teams; launched reinforcement programs to accelerate time-to-market by 18%; oversaw program budgets and vendor decisions.
Head of Digital Tools at ARISE Virtual Solutions
March 1, 2025 - September 22, 2025Defined and executed AI product strategy aligned with business goals and market trends, led end-to-end product lifecycle and roadmap execution, scaled agile frameworks to support advanced AI experimentation, chatbot workflows, and smart contract prototyping. Built and mentored a cross-functional engineering team (5+ direct reports) and served as a key liaison between engineering, product, and C-level leadership to drive alignment and funding. Championed agile practices, resulting in a 30% increase in team velocity and measurable gains in CSAT and engagement.
Sr. Product Manager, Conversational Ai at ARISE Virtual Solutions
August 1, 2024 - September 22, 2025Defined AI Product Vision to drive strategic alignment, growth, and innovation across conversational and voice AI platforms. Led data-driven prioritization, built AI Centers of Excellence, owned end-to-end delivery, and guided system integration and orchestration. Delivered Cloud-Native chatbot deployments using AWS Lex, Lambda, and S3 with multi-region scalability and improved uptime and AI response performance.
Product Manager, Conversational Ai at ARISE Virtual Solutions
January 1, 2021 - September 22, 2025Defined and executed the conversational AI product vision, aligning roadmaps with enterprise goals to scale LLM-powered voice and chatbot experiences. Led cross-functional teams, established AI Centers of Excellence, and delivered multi-region cloud-native deployments to improve scalability, uptime, and AI capabilities across industries (travel, gaming, healthcare, fintech).
Learning Design Project Manager at ARISE Virtual Solutions
January 1, 2020 - September 22, 2025Led the design, implementation, and evaluation of virtual learning programs for Fortune 500 and 100 clients. Analyzed metrics to drive performance improvements (7-12% increases) and managed budgets and vendors to deliver high-impact learning solutions.
Learning & Performance Specialist at NATIONWIDE INSURANCE
January 1, 2018 - September 22, 2025Designed and delivered virtual and on-demand learning programs, including a 12-week new-hire training, driving a 57% increase in new hire sales. Led strategic learning projects, mentored instructors, and accelerated time-to-market with reinforcement programs.
Head of Digital Tools at Arise Virtual Solutions
March 1, 2025 - September 22, 2025Defined and executed AI product strategy aligned with business goals; led end-to-end lifecycle of mission-critical platforms using LLMs, RAG systems, and voice AI technologies; built and mentored a cross-functional team of 5+ engineers; drove executive alignment through strategic demos and AI roadmaps; championed agile practices, increasing team velocity by 30% and improving CSAT and engagement.
Sr. Product Manager, Conversational AI at Arise Virtual Solutions
August 1, 2024 - September 22, 2025Defined AI product vision and led data-driven prioritization to optimize roadmaps and ROI; built AI Centers of Excellence and scaled LLM/AI API adoption; owned end-to-end delivery and releases; delivered cloud-native chatbot deployments on AWS and designed scalable AI infrastructure; launched multi-region solutions balancing performance, compliance, and latency.
Product Manager, Conversational AI at Arise Virtual Solutions
January 1, 2021 - September 22, 2025Defined and executed the conversational AI product vision; led cross-functional teams and AI Centers of Excellence; prioritized features using data-driven insights; delivered multi-region, cloud-native chatbot deployments using AWS Lex/Lambda/S3; guided system orchestration and API integration.
Learning Design Project Manager at Arise Virtual Solutions
January 1, 2020 - September 22, 2025Led the design, implementation, and evaluation of virtual learning programs for Fortune 500 and 100 clients; analyzed metrics to drive 7-12% performance improvements and improved certification rates; managed budgets and vendor relations; mentored instructional design teams.
Learning & Performance Specialist at NATIONWIDE INSURANCE
January 1, 2018 - September 22, 2025Designed and delivered virtual and on-demand learning programs; led strategic learning projects with 3–8 member teams; achieved high survey ratings and a notable sales uplift for new hires; spearheaded reinforcement programs to accelerate time-to-market.
Education
Master of Arts at The University of Texas at San Antonio
January 11, 2030 - September 22, 2025Bachelor of Business Administration at The University of Texas at San Antonio
January 11, 2030 - September 22, 2025Master of Arts — Education & Instructional Technology at The University of Texas at San Antonio
January 11, 2030 - September 22, 2025Bachelor of Business Administration — Business Marketing at The University of Texas at San Antonio
January 11, 2030 - September 22, 2025Master of Arts — Education & Instructional Technology at The University of Texas at San Antonio
January 11, 2030 - September 22, 2025Bachelor of Business Administration — Business Marketing at The University of Texas at San Antonio
January 11, 2030 - September 22, 2025Qualifications
Microsoft Office Certifications
January 1, 2015 - September 22, 2025ATD Designing Virtual Training Certificate
January 1, 2017 - September 22, 2025Fierce Conversations Training
January 1, 2015 - September 22, 2025The Orange Frog Training
January 1, 2016 - September 22, 2025Chabot Conversational Design
January 1, 2020 - September 22, 2025Rasa NLU/NLP Python Chatbot Developer
January 1, 2020 - September 22, 2025Pragmatic Institute Product Management Foundations
November 1, 2021 - September 22, 2025Pragmatic Institute Product Management Focus
November 1, 2021 - September 22, 2025Microsoft Office Certifications: Word, Excel, PowerPoint, Outlook, and Publisher
January 1, 2015 - September 22, 2025ATD Designing Virtual Training Certificate
January 1, 2017 - September 22, 2025Fierce Conversations Training
January 1, 2015 - September 22, 2025The Orange Frog Training
January 1, 2016 - September 22, 2025Chabot Conversational Design
January 1, 2020 - September 22, 2025Rasa NLU/NLP Python Chatbot Developer
January 1, 2020 - September 22, 2025Pragmatic Institute Product Management Foundations
November 1, 2021 - September 22, 2025Pragmatic Institute Product Management Focus
November 1, 2021 - September 22, 2025Microsoft Office Certifications: Word, Excel, PowerPoint, Outlook, and Publisher
January 1, 2015 - September 22, 2025ATD Designing Virtual Training Certificate
January 1, 2017 - September 22, 2025Fierce Conversations Training
January 1, 2015 - September 22, 2025The Orange Frog Training
January 1, 2016 - September 22, 2025Chabot Conversational Design
January 1, 2020 - September 22, 2025Rasa NLU/NLP Python Chatbot Developer
January 1, 2020 - September 22, 2025Pragmatic Institute Product Management Foundations
November 1, 2021 - September 22, 2025Pragmatic Institute Product Management Focus
November 1, 2021 - September 22, 2025Industry Experience
Travel & Hospitality, Gaming, Healthcare, Financial Services, Professional Services, Software & Internet, Education, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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