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I am a versatile professional bridging excellent customer service with the analysis and development of technological solutions. I thrive at the intersection of people and technology, translating business needs into functional applications. I bring hands-on experience as a Back Office data auditor and a proven ability to work under pressure, collaborating with cross-functional teams to deliver robust, high-quality solutions. I am committed to quality, security, and continuous improvement.…I am a versatile professional bridging excellent customer service with the analysis and development of technological solutions. I thrive at the intersection of people and technology, translating business needs into functional applications. I bring hands-on experience as a Back Office data auditor and a proven ability to work under pressure, collaborating with cross-functional teams to deliver robust, high-quality solutions. I am committed to quality, security, and continuous improvement.

Ricardo Perozo Costa

Front-End Developer, Web Designer, UI Designer, +4

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I am a versatile professional bridging excellent customer service with the analysis and development of technological solutions. I thrive at the intersection of people and technology, translating business needs into functional applications. I bring hands-on experience as a Back Office data auditor and a proven ability to work under pressure, collaborating with cross-functional teams to deliver robust, high-quality solutions. I am committed to quality, security, and continuous improvement.…I am a versatile professional bridging excellent customer service with the analysis and development of technological solutions. I thrive at the intersection of people and technology, translating business needs into functional applications. I bring hands-on experience as a Back Office data auditor and a proven ability to work under pressure, collaborating with cross-functional teams to deliver robust, high-quality solutions. I am committed to quality, security, and continuous improvement.

Available to hire

I am a versatile professional bridging excellent customer service with the analysis and development of technological solutions. I thrive at the intersection of people and technology, translating business needs into functional applications.

I bring hands-on experience as a Back Office data auditor and a proven ability to work under pressure, collaborating with cross-functional teams to deliver robust, high-quality solutions. I am committed to quality, security, and continuous improvement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Spanish; Castilian

Fluent

Portuguese

Beginner

Work Experience

Back Office Quality and Fraud Analyst at Concentrix

October 1, 2021 - Present

Coordinate task assignments and lead data analysis to evaluate customer service agent interactions, ensuring compliance with security and quality protocols. Provide constructive feedback to agents to improve their performance, process accuracy, and customer satisfaction (CSAT). Developed a strong ability to work under pressure and collaborate effectively within a team to meet and exceed monthly departmental goals.

Web Design Intern at La Pulga

May 1, 2021 - September 22, 2025

Collaborated with the development team to analyze the structure and functionality of the website. Contributed ideas for improvements to the User Interface (UI) and User Experience (UX). Applied practical knowledge of web layout development using HTML and CSS. Utilized Git for version control in a collaborative development environment.

Customer Service Intern at International

October 1, 2021 - September 22, 2025

Supported the customer service team in resolving basic user inquiries. Collaborated in the management and updating of customer information in the internal database. Learned and applied communication protocols and best practices for high-quality customer care.

Back Office Quality and Fraud Analyst at Concentrix Santo Domingo, DR

October 1, 2021 - Present

Web Design Intern at La Pulga (LaPulga.com)

May 2, 2021 - October 3, 2025

Customer Service Intern at International

October 1, 2021 - October 3, 2025