Available to hire
Hi! I’m Shimaa, a motivated Android developer with hands-on experience in app development using Flutter and Dart. I enjoy turning ideas into polished mobile experiences and tackling challenging problems with creative, efficient code.
Beyond development, I am expanding my skills in C++, Java, Python, and SQL, and I value teamwork, strong communication, and continuously learning in dynamic environments. I also have a passion for education and helping others grow through collaborative projects.
Language
Arabic
Fluent
English
Advanced
Turkish
Intermediate
Work Experience
Customer Service Representative at Teleperformance Egypt
October 1, 2024 - September 24, 2025Delivered multilingual support via phone, email, and chat with 90% satisfaction rates. Resolved 50+ daily inquiries using CRM systems; improved response time by 20%. Trained 5 new hires on protocols and tools.
Customer Service Representative at Teleperformance Egypt
October 1, 2024 - September 24, 2025Delivered multilingual support via phone / email / chat with 90% satisfaction rates. Resolved 50+ daily inquiries using CRM systems; improved response time by 20%. Trained 5 new hires on protocols and tools.
Customer Service Representative at Teleperformance Egypt
October 1, 2024 - September 23, 2025Delivered multilingual customer support via phone, email, and chat for Teleperformance Egypt in Cairo. Maintained a 90% customer satisfaction rate by accurately resolving 50+ daily inquiries using CRM systems and product knowledge. Collaborated with team to streamline processes and improve response times.
Teacher Assistant
October 1, 2021 - September 24, 2025Conducted engaging learning sessions for over 30 students through customized small-group formats. Streamlined attendance tracking with Excel, resulting in a 30% reduction in administrative time. Collaboratively created lesson plans that adhered to curricula standards.
Teacher Assistant
October 1, 2021 - September 24, 2025Supported teachers and students, assisting with classroom tasks and daily school operations.
Teacher Assistant
October 1, 2021 - September 23, 2025Supported staff and students, providing multilingual assistance across phone, email, and chat; assisted with classroom coordination, scheduling, and daily administrative tasks.
Education
High School Diploma at El Zahraa High School for Girls
January 1, 2018 - January 1, 2021Computer Science at Modern Academy
January 1, 2021 - January 1, 2025High School Diploma at El Zahra High School for Girls
January 1, 2018 - January 1, 2021Computer Science at Modern Academy – Computer Science
January 1, 2021 - January 1, 2025High School Diploma at El Zahraa High School for Girls
January 1, 2018 - January 1, 2021Computer Science at Modern Academy – Computer Science
January 1, 2021 - January 1, 2025Qualifications
Industry Experience
Computers & Electronics, Software & Internet, Education, Professional Services
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