Available to hire
Accomplished IT professional with over 5 years of experience in network configuration, cybersecurity, and IT support. Proficient in working on big-scale broadcasting services to graphic design firms. Strong knowledge in web design, cloud computing, and networking. Recognized for driving the delivery of high-quality service and innovative solutions that contribute to operational efficiency through improved customer experiences. Recently pursued Postgraduate Diploma in Network Security with the aim of enhancing my skills further in securing and efficiently managing IT infrastructures.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Customer Support Representative at Pepea Graphics Solution
June 1, 2023 - September 23, 2025Developed templates, business cards, and receipts for customers to widen visibility with innovative ideas. Promoted the company's products through SEO platforms, increasing visibility. Tech-supported systems for graphics design to ensure seamless operations by clients and employees. Edited and modified client documents to achieve greater customer satisfaction and encourage repeat business. Diagnosed and resolved system issues, minimizing system downtime.
IT Administrator at Kenya Broadcasting Corporation (KBC)
September 1, 2019 - September 23, 2025Configured Network settings on Workstations like Wi-Fi, LAN, and Proxy Servers to improve and optimize network performance. Implemented SYSPRO ERP to support HR and Finance Operations in service delivery. Enhanced broadcast quality using Final Cut Pro, Adobe Audition for TV and Radio Livestreaming. Organized video conferencing systems used by top stakeholders to boost internal communication. Carried out vulnerability assessment, configured firewalls and secured the IT infrastructure of the company.
IT Attachment at Kenya Wildlife Service (KWS)
September 1, 2014 - September 23, 2025Provided IT support in maintaining and updating client PCs, adding value to system reliability. Configured network connections and managed IP subnetting to ensure Wi-Fi security. Replaced outdated equipment through inventory tracking, optimizing resource utilization. Assisted in maintaining the KWS website, updating the content management.
Education
Postgraduate Diploma in Network Security at University of Winnipeg
January 1, 2023 - January 1, 2024Bachelor of Business Information Technology at African Nazarene University, Kenya
January 1, 2014 - January 1, 2018Associate Degree in Information Technology at African Nazarene University, Kenya
January 1, 2012 - January 1, 2014Visual Basic.NET Programming Certificate at Institute of Advanced Technology, Kenya
January 1, 2014 - January 1, 2014Qualifications
Employee of the Month – Pepea Graphics Solution
March 1, 2022 - September 23, 2025Cybersecurity Certification Awards
January 11, 2030 - September 23, 2025CCNA Certified (Cisco Certified Network Associate)
January 11, 2030 - September 23, 2025Certificate of Excellence – KWS and KBC
January 11, 2030 - September 23, 2025IBM Membership
January 11, 2030 - September 23, 2025IEEE Computer Society Membership
January 11, 2030 - September 23, 2025Industry Experience
Media & Entertainment, Software & Internet, Professional Services, Telecommunications, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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