Assisted in digital campaign management with external agencies; conducted SEO research and optimized website content; managed social media channels and content strategies to drive engagement; utilized Google Analytics to track campaign performance and suggest improvements; collaborated with cross-functional teams to enhance user experience and optimize digital workflows; conducted detailed evaluations of digital applications and ecommerce platforms to ensure quality control.

Customer Service Professional (English) at SITEL

January 1, 2022 - September 23, 2025

Provided customer support while maintaining data accuracy and compliance with company policies; partnered with multiple departments to improve customer experience and digital engagement strategies; trained team members to foster efficiency and collaboration.

Customer Service Professional at Lionbridge

January 1, 2022 - September 23, 2025

Provided customer support while maintaining data accuracy and compliance with company policies. Partnered with multiple departments to improve customer experience and digital engagement strategies. Trained team members, fostering a culture of efficiency and collaboration.

Digital Marketing Specialist & Software Tester at Lionbridge

January 1, 2025 - September 23, 2025

Managed digital marketing campaigns, created engaging content, performed SEO research and website optimization, and analyzed campaign performance with Google Analytics. Coordinated with external agencies, supervised social media channels, and contributed to cross-functional projects to enhance user experience and optimize digital workflows. Conducted detailed evaluations of digital apps and e-commerce platforms to ensure quality control. Complied with GDPR and data protection policies.