Jermaine James

Customer Service Specialist at Service Ontario

Guided clients through Ontario Works and ODSP enrollment; troubleshooting MyBenefits platform issues; coordinated with caseworkers; scheduled meetings and supported client inquiries for administrative needs.

Customer Service Specialist at Canada Life Services Ontario

Assisted clients with enrollment for Ontario Works and ODSP programs; troubleshoot issues with the MyBenefits platform and coordinated with case workers; scheduled meetings and provided client support for financial or administrative concerns.

Claims Examiner at Canada Life Services Ontario

Review and analyze insurance claims for eligibility based on policy guidelines; validate supporting documentation including medical reports and invoices; collaborate with team leads on complex claims to ensure compliance and accuracy.

Claims Examiner at Canada Life

Analyze insurance claims for eligibility under policy guidelines; validate supporting documentation (medical reports, invoices); collaborate with team leads on complex claims for compliance and accuracy.

Claims Examiner at Canada Life / ServiceOntario

Reviewed and analyzed insurance claims for eligibility based on policy guidelines. Validated supporting documentation including medical reports and invoices.

Legal Administrative Assistant & Court Reporter at Ministry of the Attorney General

Supported Crown Attorneys with research, disclosure preparation, and court filings.

Legal Administrative Assistant & Court Reporter at Ministry of the Attorney General

Maintained and archived legal case files; responded to public inquiries; recorded court proceedings and ensured quality of legal transcripts; supported Crown Attorneys with research, disclosure prep, filings; used ICON and SCOPE systems for documentation management.

Legal Administrative Assistant & Court Reporter at Ministry of the Attorney General

Maintained and archived legal case files; managed public inquiries and file access. Recorded court proceedings, ensured quality and clarity of legal transcripts.

Videographer / Content Creator / Social Media Coordinator at Admin Plus

Produced digital media content for YouTube, Instagram, and client campaigns; managed end-to-end production including filming, editing, audio, and distribution; provided creative direction for client projects.

Videographer, Content Creator & Social Media Coordinator at Freelance (Remote)

Produced and promoted digital media for YouTube, Instagram, clients; managed all aspects of video/photo production and editing; designed promotional materials; led creative direction for projects.

Business Operations Consultant at Admin Plus

Conducted data analysis and managed vendor procurement processes. Negotiated contracts and onboarded and documented workflows. Developed sales strategies and monitored client performance metrics.