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I am a web developer and designer with a passion for intuitive, responsive web solutions. I bring a strong background in efficient digital workflows, knowledge systems, and user-centered design to every project. I thrive in fast-paced, data-driven environments, enjoy mentoring teammates, and love creating SOPs and training materials that accelerate learning and improve quality. I aim to build collaborative, scalable solutions that boost user satisfaction and team efficiency.…I am a web developer and designer with a passion for intuitive, responsive web solutions. I bring a strong background in efficient digital workflows, knowledge systems, and user-centered design to every project. I thrive in fast-paced, data-driven environments, enjoy mentoring teammates, and love creating SOPs and training materials that accelerate learning and improve quality. I aim to build collaborative, scalable solutions that boost user satisfaction and team efficiency.

Diana Carolina Pasos Sevilla

Web Developer, Web Designer, UI Designer, +6

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I am a web developer and designer with a passion for intuitive, responsive web solutions. I bring a strong background in efficient digital workflows, knowledge systems, and user-centered design to every project. I thrive in fast-paced, data-driven environments, enjoy mentoring teammates, and love creating SOPs and training materials that accelerate learning and improve quality. I aim to build collaborative, scalable solutions that boost user satisfaction and team efficiency.…I am a web developer and designer with a passion for intuitive, responsive web solutions. I bring a strong background in efficient digital workflows, knowledge systems, and user-centered design to every project. I thrive in fast-paced, data-driven environments, enjoy mentoring teammates, and love creating SOPs and training materials that accelerate learning and improve quality. I aim to build collaborative, scalable solutions that boost user satisfaction and team efficiency.

Available to hire

I am a web developer and designer with a passion for intuitive, responsive web solutions. I bring a strong background in efficient digital workflows, knowledge systems, and user-centered design to every project.

I thrive in fast-paced, data-driven environments, enjoy mentoring teammates, and love creating SOPs and training materials that accelerate learning and improve quality. I aim to build collaborative, scalable solutions that boost user satisfaction and team efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Fraud Investigator Specialist / Customer Service Specialist at Amazon Support Services

April 1, 2021 - Present

Fraud investigation and customer service responsibilities. Applied advanced KYC and AML methodologies to authenticate merchants, validate identities, and proactively detect fraud patterns, reducing risk; conducted data-driven analysis to identify inconsistencies and policy violations, ensuring compliance and safeguarding account health across thousands of digital transactions. Led initiatives to improve buyer-seller communications, created clear messages reinforcing compliance and trust. Designed and maintained back-end knowledge wiki using HTML/CSS to improve navigation and deliver better UX for global investigation teams. Built and optimized workflow forms to standardize processes, increasing consistency, usability, and compliance across investigation teams. Proposed and implemented SOP improvements with scalable documentation to streamline operations, improve accuracy, and boost productivity. Served as a Subject Matter Expert (SME), mentoring peers, supporting onboarding, and develo

Fraud Investigator Specialist / Customer Service Specialist at Amazon Support Services

April 1, 2021 - Present

Applied advanced KYC (Know Your Customer) and AML (Anti-Money Laundering) methodologies to authenticate merchants, validate identities, and proactively detect fraud patterns, reducing copyright violations and fraud risk by 99.9%. Conducted data-driven analysis to identify inconsistencies and policy violations, ensuring compliance and safeguarding account health across thousands of digital transactions. Spearheaded initiatives to improve buyer–seller communication, crafting clear and effective messaging that reinforced compliance and strengthened trust in the platform. Designed and maintained the back-end structure of internal knowledge wikis, leveraging HTML and CSS to improve navigation and deliver a better user experience (UX) for global investigation teams. Built and optimized workflow forms (GWFs) to standardize processes, ensuring consistency, usability, and compliance across investigation teams. Proposed and implemented SOP improvements, creating scalable documentation that str

Fraud Investigator Specialist at Amazon Support Services

April 1, 2021 - Present

Applied advanced KYC/AML methodologies to authenticate merchants, validate identities, and proactively detect fraud patterns, reducing fraud risk and violations by 99.9%. Conducted data-driven analysis to identify inconsistencies and policy violations, ensuring compliance and safeguarding account health across thousands of digital transactions. Facilitated buyer-seller communications with clear messaging to reinforce compliance and trust. Built and maintained a backend knowledge wiki and SOPs to standardize processes and improve navigation for global investigation teams. Mentored peers, supported onboarding, and developed training materials and digital resources to accelerate learning and improve quality.