Diana Carolina Pasos Sevilla

Applied advanced KYC/AML methodologies to authenticate merchants, validate identities, and proactively detect fraud patterns, reducing fraud risk and violations by 99.9%. Conducted data-driven analysis to identify inconsistencies and policy violations, ensuring compliance and safeguarding account health across thousands of digital transactions. Facilitated buyer-seller communications with clear messaging to reinforce compliance and trust. Built and maintained a backend knowledge wiki and SOPs to standardize processes and improve navigation for global investigation teams. Mentored peers, supported onboarding, and developed training materials and digital resources to accelerate learning and improve quality.

Applied advanced KYC (Know Your Customer) and AML (Anti-Money Laundering) methodologies to authenticate merchants, validate identities, and proactively detect fraud patterns, reducing copyright violations and fraud risk by 99.9%. Conducted data-driven analysis to identify inconsistencies and policy violations, ensuring compliance and safeguarding account health across thousands of digital transactions. Spearheaded initiatives to improve buyer–seller communication, crafting clear and effective messaging that reinforced compliance and strengthened trust in the platform. Designed and maintained the back-end structure of internal knowledge wikis, leveraging HTML and CSS to improve navigation and deliver a better user experience (UX) for global investigation teams. Built and optimized workflow forms (GWFs) to standardize processes, ensuring consistency, usability, and compliance across investigation teams. Proposed and implemented SOP improvements, creating scalable documentation that str

Fraud investigation and customer service responsibilities. Applied advanced KYC and AML methodologies to authenticate merchants, validate identities, and proactively detect fraud patterns, reducing risk; conducted data-driven analysis to identify inconsistencies and policy violations, ensuring compliance and safeguarding account health across thousands of digital transactions. Led initiatives to improve buyer-seller communications, created clear messages reinforcing compliance and trust. Designed and maintained back-end knowledge wiki using HTML/CSS to improve navigation and deliver better UX for global investigation teams. Built and optimized workflow forms to standardize processes, increasing consistency, usability, and compliance across investigation teams. Proposed and implemented SOP improvements with scalable documentation to streamline operations, improve accuracy, and boost productivity. Served as a Subject Matter Expert (SME), mentoring peers, supporting onboarding, and develo