Available to hire
Dear,
I would like to express my strong interest in the position of Technical Support Specialist.
Let me introduce myself as a Result-driven IT professional with 15 years of expertise in the entire Software Development Lifecycle and Technical Support.
I am a person who is driven by “Technical Acumen, Operational Excellence and Continuous Improvement”. I am adept at Troubleshooting software & hardware issues, Testing & Deploying Applications, Customer Service, Project Management, Debugging & Coding, Performance Enhancement, Resource Planning & Cost Estimation, Quality Assurance and Risk Management to derive the optimal value. With the necessary expertise and experience for the role, I can envision success and identify an innovative and effective method for achieving it.
My Leadership, Communication, Analytical and Problem-Solving Skills and ability to connect & network with stakeholders at all levels have helped deliver extraordinary results.
I hope you will agree that my experience and skills would make me well-suited for this position. These experiences have built my confidence and interest as a Junior Support Manager.
In case of any further information, I would be happy to share it. My Resume is attached herewith, which is more detailed and would give you more details about my professional experience.
Thank you in advance for your thoughtful consideration. I hope to hear from you soon with more information.
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Hindi
Advanced
Work Experience
Senior System Engineer at Bahrain Kuwait Computer Services
September 1, 2017 - September 24, 2025Integrated with existing ERP system (Payroll, HRMS) with Time & Attendance; designed and deployed new applications and enhancements; conducted feasibility studies for upgraded software; structured a new module using C#; redesigned User Interfaces for validation/custom controls; wrote stored procedures and triggers in SQL Server 2008 R2; trained engineering team on new systems; proposed software solutions by analyzing information needs and work processes; developed reports using Crystal Reports; maintained change documentation; tested/deployed applications in Test and Live environments.
System Engineer at Bahrain Kuwait Computer Services
May 1, 2013 - September 24, 2025Resolved daily issues, updated application Web/SharePoint, performed data backups; understood and implemented reports and modifications in Time & Attendance and Access Control systems; integrated Access Control with Time & Attendance; ensured smooth operation and reporting.
System Engineer at Air Blue Flight Catering
January 1, 2011 - September 24, 2025Provided system engineering support across IT environments, ensuring stability and performance of applications and infrastructure.
System Engineer at Air Blue Flight Catering
January 1, 2011 - September 29, 2025Rendered technical support to customers, resolved software configuration issues, and collaborated with IT Help Desk to address problems. Responsibilities included installing and configuring SQL Server clustering, writing complex queries, and ensuring application performance and reliability across environments.
System Engineer at Bahrain Kuwait Computer Services
January 1, 2013 - September 29, 2025Resolved daily issues, updated web/SharePoint applications, and documented changes. Implemented reports and functionality for Time & Attendance and Access Control modules; supported deployment and maintenance of ERP integrations and custom solutions.
Senior System Engineer at Bahrain Kuwait Computer Services
January 1, 2017 - September 29, 2025Designed and deployed new software enhancements, conducted feasibility studies for upgrades, trained engineering teams, and led development efforts for enterprise applications. Implemented UI/validation controls, wrote stored procedures/triggers, and delivered custom reporting.
Application Support Specialist at FutureGate Healthcare Solutions
January 1, 2022 - September 29, 2025Provided application support, triaged and resolved issues, managed tickets, and coordinated with customers during Go-Live. Wrote SQL queries to optimize performance, installed and configured SQL Server components, and prepared reports to communicate status and outcomes.
Technical Support Supervisor at FutureGate Health Care Solution LLC
October 1, 2017 - PresentLed technical support operations, ensured SLA compliance, mentored team members, and facilitated proactive issue mitigation. Managed on-site Go-Live activities, delivered regular status reports, and collaborated with cross-functional teams to resolve client issues and optimize the application.
Technical Support Supervisor at XYZ Health Care Solution LLC
October 1, 2017 - PresentProvided technical support to customers, resolved complex product issues, and coordinated with IT Help Desk and Network Operations to resolve software configuration problems. Ensured team compliance with training requirements, developed problem mitigation plans, monitored status using tracking tools, and delivered on-site Go-Live support and user training. Wrote complex SQL queries, improved query performance, and installed/configured Microsoft SQL Server Clustering. Served as primary client liaison and escalated issues as needed while guiding project delivery and stakeholder communication. Also contributed to software development activities, including task prioritization and testing.
Senior System Engineer at Bahrain Kuwait Computer Services
January 1, 2017 - September 29, 2025Resolved daily issues and supported the Time & Attendance and Access Control integrations. Designed and deployed new software modules, conducted feasibility studies for upgrades, and trained engineering teams. Implemented reports and web-based solutions, maintained documentation, and supported deployment/testing in both test and live environments.
System Engineer at Bahrain Kuwait Computer Services
January 1, 2013 - September 29, 2025Resolved daily issues, updated Time & Attendance and Access Control modules, and prepared/modified reports per user requirements. Integrated systems and supported deployment activities, contributing to project feasibility and software enhancements.
System Engineer at Air Blue Flight Catering
January 1, 2011 - September 29, 2025Provided daily technical support for applications and systems, resolved software configuration issues, updated Web/SharePoint components, and performed data backups. Assisted in reporting, understood user requirements, and supported ERP-related integrations as needed.
Education
Bachelor of Computer Science (BS) at Virtual University of Pakistan
January 11, 2030 - January 1, 2009Bachelor of Computer Science (BS) at Virtual University of Pakistan
January 11, 2030 - January 1, 2009Bachelor of Computer Science at Virtual University of Pakistan
January 11, 2030 - January 1, 2009Bachelor of Computer Science at Virtual University of Pakistan
January 11, 2030 - January 1, 2009Qualifications
Microsoft Certified Technology Specialist (MCTS)
January 11, 2030 - September 24, 2025Microsoft .NET Framework 4, Web Applications Development
January 11, 2030 - September 24, 2025Microsoft Partner Network Sales and Marketing Competency Assessment for Midmarket Solution Provider
January 11, 2030 - September 24, 2025Microsoft Licensing Overview Assessment
January 11, 2030 - September 24, 2025Microsoft Certified Solutions Associate (MCSA)
January 11, 2030 - September 24, 2025ITIL Foundation Certificate in IT Service Management 2023
January 11, 2030 - September 24, 2025DevOps Certification Training
January 11, 2030 - September 24, 2025Microsoft Azure Fundamentals
January 11, 2030 - September 24, 2025Data Analytics with Python
January 11, 2030 - September 24, 2025Python for Data Science
January 11, 2030 - September 24, 2025R for Data Science
January 11, 2030 - September 24, 2025Big Data 101
January 11, 2030 - September 24, 2025Microsoft Certified Technology Specialist (MCTS)
January 11, 2030 - September 29, 2025Microsoft .NET Framework 4, Web Applications Development
January 11, 2030 - September 29, 2025Microsoft Partner Network Sales and Marketing Competency Assessment for Midmarket Solution Provider
January 11, 2030 - September 29, 2025Microsoft Licensing Overview Assessment
January 11, 2030 - September 29, 2025Microsoft Certified Solutions Associate (MCSA)
January 11, 2030 - September 29, 2025ITIL Foundation Certificate in IT Service Management 2023
January 11, 2030 - September 29, 2025DevOps Certification Training
January 11, 2030 - September 29, 2025Microsoft Azure Fundamentals
January 11, 2030 - September 29, 2025Data Analytics with Python
January 11, 2030 - September 29, 2025Python for Data Science
January 11, 2030 - September 29, 2025R for Data Science
January 11, 2030 - September 29, 2025Big Data 101
January 11, 2030 - September 29, 2025Microsoft Certified Technology Specialist (MCTS)
January 11, 2030 - September 29, 2025Microsoft .NET Framework 4, Web Applications Development
January 11, 2030 - September 29, 2025Microsoft Partner Network Sales and Marketing Competency Assessment for Midmarket Solution Provider
January 11, 2030 - September 29, 2025Microsoft Licensing Overview Assessment
January 11, 2030 - September 29, 2025Microsoft Certified Solutions Associate (MCSA)
January 11, 2030 - September 29, 2025ITIL Foundation Certificate in IT Service Management 2023
January 11, 2030 - September 29, 2025DevOps Certification Training
January 11, 2030 - September 29, 2025Microsoft Azure Fundamentals
January 11, 2030 - September 29, 2025Data Analytics with Python
January 11, 2030 - September 29, 2025Python for Data Science
January 11, 2030 - September 29, 2025R for Data Science
January 11, 2030 - September 29, 2025Big Data 101
January 11, 2030 - September 29, 2025Microsoft Certified Technology Specialist (MCTS)
January 11, 2030 - October 21, 2025Microsoft .NET Framework 4, Web Applications Development
January 11, 2030 - October 21, 2025Microsoft Partner Network Sales and Marketing Competency Assessment for Midmarket Solution Provider
January 11, 2030 - October 21, 2025Microsoft Licensing Overview Assessment
January 11, 2030 - October 21, 2025Microsoft Certified Solutions Associate (MCSA)
January 11, 2030 - October 21, 2025ITIL Foundation Certificate in IT Service Management 2023
January 1, 2023 - October 21, 2025DevOps Certification Training
January 11, 2030 - October 21, 2025Microsoft Azure Fundamentals
January 11, 2030 - October 21, 2025Data Analytics with Python
January 11, 2030 - October 21, 2025Python for Data Science
January 11, 2030 - October 21, 2025R for Data Science
January 11, 2030 - October 21, 2025Big Data 101
January 11, 2030 - October 21, 2025Industry Experience
Healthcare, Software & Internet, Professional Services, Life Sciences, Manufacturing, Computers & Electronics, Education
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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