Solomon Kuti
Hi, I’m Solomon Kuti, a proactive and results-driven senior 2nd Line Analyst with extensive experience delivering high-quality technical support across diverse IT environments.
About
Hi, I’m Solomon Kuti, a proactive and results-driven senior 2nd Line Analyst with extensive experience delivering high-quality technical support across diverse IT environments. I diagnose and resolve complex incidents, manage escalations, and provide hands-on support across hardware, software, networking, and cloud-based systems. I collaborate with 3rd line engineers and development teams to implement upgrades, deploy new technologies, and continually improve service delivery.
I excel with Microsoft 365, Azure AD, Google Workspace, Salesforce, SharePoint, Power BI and Tableau, and I pride myself on clear communication, documentation, and ITIL-aligned processes. I’m comfortable coordinating with vendors and stakeholders, thriving in Agile environments and cross-functional project teams.
- 6 years' experience
- Joined September 2025
Languages
- EnglishFluent
Industry experience
- Software & Internet
- Professional Services
- Financial Services
- Healthcare
- Education
- Real Estate & Construction
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Work experience· 16 roles
Resolved ~100 weekly tickets in ServiceNow, collaborating with developers to fix SharePoint & eFlow (Power BI) PowerApp issues; managed hardware/software incidents; supported Agile development cycles; led Surface Pro rollout for 700 users; provided Mac support via JAMF; upgraded GXB to 24.0; ensured ITIL-aligned incident, request, and problem management; tracked work in Azure DevOps and Jira; produced dashboards and reports from SQL data.
Resolved 100 weekly tickets in ServiceNow by collaborating with developers to identify and deliver fixes, particularly within the SharePoint & eFlow Power BI PowerApp system powered by Power Automate; ensured clear communication and timely resolution for end users. Resolved hardware/software incidents and requests using Active Directory security groups and Microsoft Health checks. Collaborated with software developers in Agile stand-ups to define sprint priorities, track delivery progress, and manage tickets, tasks, and user stories in Azure DevOps. Led Surface Pro rollout for 700 users, including MDM support and Intune/Company Portal management. Served as liaison between business stakeholders and technical teams to analyse, document, and improve internal systems and CRM platforms (Salesforce, SharePoint, Power Automate, WhiteSpace, Hx, GXB, Uniquote). Supported macOS onboarding/offboarding via JAMF; resolved login/keychain and network issues (VPN, Wi‑Fi, certificate trust). Contribu
Acted as sole 2nd line contact for IT queries; migrated users to Azure Virtual Desktop; led Surface Pro 9 rollout (50 users); administered Salesforce (users, security & access, workflows, automation); performed data import/deduplication; created Power BI/Tableau dashboards; gathered requirements for Salesforce and website changes; coordinated vendor software updates; managed ISO 27001-aligned processes; integrated website with Salesforce.
Education
Certifications and awards
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