Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I have a strong background in customer service and technical support across a global client base, with experience at companies such as Microsoft, AT&T, and Arvato. I’ve learned to navigate challenging situations with empathy and knowledge, focusing on resolving issues efficiently and maintaining a calm, professional demeanor. In addition to support work, I’m a Graphic Designer and Video Editor with experience in motion graphics and illustration. I’m comfortable coordinating creative work and providing reliable, remote-friendly results, and I’m currently seeking remote freelance opportunities while continuing to edit videos.…I have a strong background in customer service and technical support across a global client base, with experience at companies such as Microsoft, AT&T, and Arvato. I’ve learned to navigate challenging situations with empathy and knowledge, focusing on resolving issues efficiently and maintaining a calm, professional demeanor. In addition to support work, I’m a Graphic Designer and Video Editor with experience in motion graphics and illustration. I’m comfortable coordinating creative work and providing reliable, remote-friendly results, and I’m currently seeking remote freelance opportunities while continuing to edit videos.

Alfredo Castelli

Graphic Designer, Brand Designer, Logo Designer, +5





I have a strong background in customer service and technical support across a global client base, with experience at companies such as Microsoft, AT&T, and Arvato. I’ve learned to navigate challenging situations with empathy and knowledge, focusing on resolving issues efficiently and maintaining a calm, professional demeanor. In addition to support work, I’m a Graphic Designer and Video Editor with experience in motion graphics and illustration. I’m comfortable coordinating creative work and providing reliable, remote-friendly results, and I’m currently seeking remote freelance opportunities while continuing to edit videos.…I have a strong background in customer service and technical support across a global client base, with experience at companies such as Microsoft, AT&T, and Arvato. I’ve learned to navigate challenging situations with empathy and knowledge, focusing on resolving issues efficiently and maintaining a calm, professional demeanor. In addition to support work, I’m a Graphic Designer and Video Editor with experience in motion graphics and illustration. I’m comfortable coordinating creative work and providing reliable, remote-friendly results, and I’m currently seeking remote freelance opportunities while continuing to edit videos.

Available to hire

I have a strong background in customer service and technical support across a global client base, with experience at companies such as Microsoft, AT&T, and Arvato. I’ve learned to navigate challenging situations with empathy and knowledge, focusing on resolving issues efficiently and maintaining a calm, professional demeanor.

In addition to support work, I’m a Graphic Designer and Video Editor with experience in motion graphics and illustration. I’m comfortable coordinating creative work and providing reliable, remote-friendly results, and I’m currently seeking remote freelance opportunities while continuing to edit videos.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Freelance Graphic Designer at Self-employed / Freelance

January 1, 2007 - Present

Liaising with clients to define budgets and scope, I design logos and brand identities, manage printing projects, and produce motion graphics and visual assets. I coordinate with suppliers daily to guarantee on-time delivery and high-quality results. With more than 15 years of freelance experience, I’ve worked across diverse industries and now seek a role in a company where I can grow and contribute my design skills. I’ve recently expanded into community management, video editing, and UX/UI design.

Data Entry / Administrative Assistant

January 1, 2014 - November 6, 2025

Since 2014, working in an office from 07:00 to 14:00 UTC-3, focused on data entry and administrative duties; also working as a freelance video editor and seeking remote opportunities.

Customer Representative - Supervisor at Bosch - Alitalia project

January 1, 2013 - January 1, 2013

Customer service and supervisory responsibilities for the Bosch-Alitalia project, coordinating client interactions and ensuring service quality.

Customer Service - Tech Support (2nd Tier) at Arvato - Microsoft Xbox project

January 1, 2010 - January 1, 2010

Provided customer service and second-tier technical support for the Xbox project, handling inquiries and product information.

Customer Service - Tech Support (Business Accounts) at Teleperformance - AT&T

January 1, 2008 - January 1, 2008

Customer service and tech support for business accounts, supporting a worldwide client base (US, Canada, Europe) and handling inquiries, bookings, and issue resolution.