Available to hire
Hi, I’m NOURA YOUSEF, a bilingual, results-driven professional based in Madrid with an MBA in IT Management and a BA in International Studies. I blend analytical skills with hands-on experience in client care, data entry, education, and logistics to improve processes, enhance customer experiences, and support cross-functional teams.
My background spans technology, language education, and nonprofit sectors, including remote client support for Cryoport Systems, language instruction in Hanoi and Madrid, and data-focused roles. I enjoy turning data into actionable insights, creating effective learning materials, and collaborating across culturally diverse teams to deliver clear, value-driven results.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Advanced
English
Fluent
Work Experience
Remote Client Care Specialist at Cryoport Systems
August 1, 2025 - September 24, 2025Delivered high-quality client support by managing inquiries, resolving issues, and coordinating logistics in a timely manner. Maintained accurate client records and facilitated communication between clients and internal teams. Used Microsoft Excel and Outlook for client quotes, pricing entry, and communication with current and prospective clients. Managed and organized open orders with experience and knowledge of CRM platforms Salesforce and Zendesk. Documented order status and communications in the web portal.
Remote Client Care Specialist at Cryoport Systems
August 1, 2025 - September 24, 2025Delivered high-quality client support by managing inquiries, resolving issues, and coordinating logistics in a timely manner. Maintained accurate client records and facilitated communication between clients and internal teams. Used Microsoft Excel and Microsoft Outlook for client quotes and pricing entry, and for communication with current and prospective clients. Managed and organized open orders with experience and knowledge of CRM platforms – Salesforce and Zendesk. Documented order status and communications in the web portal.
Foreign Language Instructor (Contract) at Language Link Academic
October 1, 2023 - September 24, 2025Prepared materials for class discussions based on current events related to the target language's culture. Collaborated with other instructors on curriculum design and implementation strategies. Promoted multilingualism by engaging students in dialogues about different cultures and perspectives. Cultivated a collaborative and innovative learning environment to meet each student's unique educational needs.
Foreign Language Instructor at Language Link Academic
October 1, 2023 - September 24, 2025Prepared class materials based on current events related to the target language's culture. Collaborated with other instructors on curriculum design and implementation strategies. Promoted multilingualism by engaging students in dialogues about different cultures and perspectives. Cultivated a collaborative and innovative learning environment to meet each student's educational needs.
Data Entry Assistant (Contract) at Eye Discover, NGO
January 1, 2023 - September 24, 2025Updated existing customer and account information in the databases. Verified accuracy of data entered system by comparing it to source documents. Maintained logbooks or databases of activities and completed work. Compiled, sorted, and verified accuracy of data before entry. Assisted with special projects such as creating reports or spreadsheets for management review.
Data Entry Assistant at Eye Discover, NGO
January 1, 2023 - September 24, 2025Updated existing customer and account information in databases. Verified accuracy by comparing to source documents. Maintained logbooks or databases of activities and completed work. Compiled, sorted, and verified accuracy of data before entry. Assisted with special projects such as creating reports or spreadsheets for management review.
Foreign Language Instructor at North American Language and Cultural Assistants
June 1, 2022 - September 24, 2025Created lesson plans, activities, and assessments to evaluate student learning outcomes. Provided individualized instruction to students with diverse backgrounds and levels of proficiency in the target language. Developed and implemented curricula to teach foreign language skills in a variety of settings. Organized cultural activities to help students gain an appreciation of the target language's culture.
Foreign Language Instructor at North American Language and Cultural Assistants
June 1, 2022 - September 24, 2025Created lesson plans, activities, and assessments to evaluate student learning outcomes. Provided individualized instruction to students with diverse backgrounds and levels of proficiency in the target language. Developed and implemented curricula to teach foreign language skills in a variety of settings. Organized cultural activities to help students gain an appreciation of the target language's culture.
Underwriting Assistant (Temporary) at CRC Group, Inc.
June 1, 2020 - September 24, 2025Compiled data from underwriting files to prepare reports for management review. Assisted with data entry into underwriting systems; supported with data analysis and documentation.
Underwriting Assistant at CRC Group, Inc.
June 1, 2020 - September 24, 2025Compiled data from underwriting files to prepare reports for management review. Assisted with underwriting processes and documentation; supported data collection and reporting activities.
Financial Accounting Assistant at City Cash Service
January 1, 2020 - September 24, 2025Managed a portfolio of clients by providing customer service support related to their policies. Conducted market research and analysis to identify business opportunities. Received and recorded cash, checks, and transfers. Verified accuracy of invoices, purchase orders, and other documents related to accounts payable and receivable.
Financial Accounting Assistant at City Cash Service
January 1, 2020 - September 24, 2025Managed a portfolio of clients by providing customer service support related to their policies; performed data and financial record-keeping, cash handling, and assisting with accounts payable and receivable; prepared financial statements and reports; ensured data accuracy and updated reports; supported management with data and process improvements.
Education
Master of Business Administration, Information Technology Management at Western Governors University
September 1, 2023 - September 24, 2025Bachelor of Arts, International Studies at California State University, Long Beach
January 11, 2030 - May 1, 2019Foundations of Digital Marketing and E-commerce at Coursera
February 1, 2023 - February 1, 2023Introduction to Web Development with HTML, CSS, JavaScript at Coursera
February 1, 2023 - February 1, 2023Master of Business Administration, Information Technology Management at Western Governors University
January 11, 2030 - September 1, 2023Bachelor of Arts, International Studies at California State University, Long Beach
January 11, 2030 - May 1, 2019Foundations of Digital Marketing and E - commerce at Coursera
January 11, 2030 - February 1, 2023Introduction to Web Development with HTML, CSS, JavaScript at Coursera
January 11, 2030 - February 1, 2023Qualifications
Foundations of Digital Marketing and E-commerce
February 1, 2023 - February 1, 2023Introduction to Web Development with HTML, CSS, JavaScript
February 1, 2023 - February 1, 2023Coursera Certificate - Foundations of Digital Marketing and E-commerce
February 1, 2023 - February 1, 2023Coursera Certificate - Introduction to Web Development with HTML, CSS, JavaScript
February 1, 2023 - February 1, 2023Industry Experience
Education, Software & Internet, Professional Services, Non-Profit Organization
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Graphic Designer
We have the best graphic designer experts on Twine. Hire a graphic designer in Madrid today.