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I’m a Computing graduate with hands-on experience in web design, IT support, and content creation. I’m passionate about using technology and creative ideation to design accessible and impactful solutions that truly help people. I’m building a web design studio offering free websites for charities and leading Pads with Purpose, an initiative addressing period poverty. I also co-create lifestyle and travel content that blends creativity with purpose. I enjoy thinking of new ways to improve things and solve problems with a people-first, helpful approach. I’m eager to grow in a role where I can combine UX, tech, and storytelling to make a meaningful difference.…I’m a Computing graduate with hands-on experience in web design, IT support, and content creation. I’m passionate about using technology and creative ideation to design accessible and impactful solutions that truly help people. I’m building a web design studio offering free websites for charities and leading Pads with Purpose, an initiative addressing period poverty. I also co-create lifestyle and travel content that blends creativity with purpose. I enjoy thinking of new ways to improve things and solve problems with a people-first, helpful approach. I’m eager to grow in a role where I can combine UX, tech, and storytelling to make a meaningful difference.

Florence Twumasi - Ankrah

Web Designer, Web Developer, UX Designer, +2

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I’m a Computing graduate with hands-on experience in web design, IT support, and content creation. I’m passionate about using technology and creative ideation to design accessible and impactful solutions that truly help people. I’m building a web design studio offering free websites for charities and leading Pads with Purpose, an initiative addressing period poverty. I also co-create lifestyle and travel content that blends creativity with purpose. I enjoy thinking of new ways to improve things and solve problems with a people-first, helpful approach. I’m eager to grow in a role where I can combine UX, tech, and storytelling to make a meaningful difference.…I’m a Computing graduate with hands-on experience in web design, IT support, and content creation. I’m passionate about using technology and creative ideation to design accessible and impactful solutions that truly help people. I’m building a web design studio offering free websites for charities and leading Pads with Purpose, an initiative addressing period poverty. I also co-create lifestyle and travel content that blends creativity with purpose. I enjoy thinking of new ways to improve things and solve problems with a people-first, helpful approach. I’m eager to grow in a role where I can combine UX, tech, and storytelling to make a meaningful difference.

Available to hire

I’m a Computing graduate with hands-on experience in web design, IT support, and content creation. I’m passionate about using technology and creative ideation to design accessible and impactful solutions that truly help people.

I’m building a web design studio offering free websites for charities and leading Pads with Purpose, an initiative addressing period poverty. I also co-create lifestyle and travel content that blends creativity with purpose. I enjoy thinking of new ways to improve things and solve problems with a people-first, helpful approach. I’m eager to grow in a role where I can combine UX, tech, and storytelling to make a meaningful difference.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Digital Factory (Digital Delivery Intern) at AXA XL

July 1, 2025 - Present

Working in the Digital Factory team, supporting claims-related systems such as XLGC. Using JIRA to log and track tasks. Assisting with BRD and Requirement Elicitation. Learning about claims processes and digital delivery workflows.

IT Support Specialist at London Metropolitan University

May 1, 2025 - September 24, 2025

Improved customer satisfaction by 15% by effectively managing escalated queries. Used Bomgar remote support to resolve issues for over 500 customers onsite and remotely. Used Supportworks and Freshworks (ITSM/CRM) to log problems, improving IT support efficiency by 10%. Contributed to migration to Microsoft 365 with enhancement strategies. Ensured data confidentiality by implementing stringent data security protocols.

Web Designer Developer at London Metropolitan University SU

May 1, 2025 - September 24, 2025

Collaborated with a cross-functional team to improve usability and visual appeal of the SU website using HTML, CSS, and WordPress. Designed and implemented responsive layouts for events, news, and landing sections; ensured accessibility guidelines and brand alignment. Created reusable page templates and streamlined updates using WYSIWYG tools. Managed backend setup and ongoing content uploads, supporting student-facing features. Conducted team meetings to review user needs and gather feedback. Provided out-of-hours support during high-traffic events.

Alumni Network Consultant at The Mayor's Fund for London

December 1, 2024 - September 24, 2025

Launched the MFL Alumni Network, connecting thousands of alumni and evaluating programme impact. Developed recommendations for digital portal resources focusing on accessibility and user engagement. Conducted user testing and provided feedback to enhance platform design, functionality, and relevance. Advocated for alumni participation, fostering community engagement and long-term use of the platform.

Founder at Pads with Purpose (Outreach Initiative)

January 1, 2024 - Present

Leading an outreach initiative offering free websites for charities and addressing period poverty by increasing access to digital presence.

Content Creator at Self-Employed

January 1, 2018 - Present

Co-create lifestyle and travel content that blends creativity with purpose; building a personal brand and audience across platforms.