First point of contact for developers; investigate system issues, and implement temporary fixes to minimize downtime and meet SLAs. Support root-cause analysis and propose long-term solutions. Provide BAU support for applications, handling user inquiries, routine issue resolution, data corrections, and minor enhancements. Manage test case creation, system testing, and defect logging for new features on the insolvency office system for a government sector, including handling UAT feedback. Communicate business requirements and identify system gaps to stakeholders and cross-functional teams. Prepare monthly reports and incident summaries, including man-day utilization for a commercial client and system incident reports for the government sector. Contribute to a data migration project by developing a Python application to extract data from MS SQL and export to CSV. Develop an RPA solution for VISA Commercial Pay to automate transaction reports, image retrieval, data comparison, and generat

Application Engineer at Hitachi eBworx Sdn Bhd

June 30, 2023 - September 25, 2025

Developed and maintained user interface components for the OCBC Velocity onboarding system using React.js, TypeScript, and JavaScript. Integrated Micro Frontends (MFE) with backend APIs to enhance modularity and scalability. Collaborated with backend teams to ensure seamless data flow and API integration. Worked in an Agile environment with sprint planning, code reviews, and deployments. Experienced in microservices architecture and supported backend service integration. Conducted SIT testing, identifying and resolving defects to ensure system stability.