John Raymond Pesino

Quality Assurance Officer / Process Auditor at Central Bicol State University of Agriculture

Process financial documents including PRs, DVs, OBRS, and BURS; ensure 100% compliance with reimbursements and transaction requirements. Organize and maintain records for seven major accreditation and quality programs (IA, Program Accreditation, QA, ISO, ISA, THE Impact Rankings, WURI, QS Stars Ranking). Provide technical trouble shooting support and system configuration, reducing downtime for staff operations. Coordinate honorarium payments for lecturers across multiple programs; draft and issue official communications to lecturers; streamline scheduling and correspondence. Deliver configuration and troubleshooting support to ensure smooth review processes across units.

Administrative/Technical Support at Staff Management Services

Provided hardware and software troubleshooting and installations across all company branches, improving system reliability for staff. Performed system updates and preventive maintenance company-wide, minimizing IT-related disruptions. Supported day-to-day clerical and administrative operations, ensuring smooth workflows across locations.

On-Call Office Assistant at DPWH Camarines Sur District V (ICT Office)

Assisted with data entry, documentation, and inventory management, ensuring accurate records. Provided IT support, including troubleshooting and basic maintenance, improving office efficiency.

Computer Attendant at TakNet Café

Supported cafe customers with technical issues, monitored systems, and performed routine maintenance. Managed cafe inventory and provided basic IT support to staff.

Quality Assurance Officer/Process Specialist at Central Bicol State University of Agriculture

Coordinate and implement quality assurance processes across multiple accreditation programs (IA, QA, ISO, ISA, The Impact Rankings, WURI, QS Stars). Manage validator registrations for 500+ reviewers, organize records, and ensure 100% compliance with reimbursement and transaction requirements. Provide technical troubleshooting and system configuration support to improve staff operations. Oversee University Review Center processes and registrations, draft official communications, and coordinate honorary payments for lecturers; streamline scheduling and documentation to enable smooth review operations.

On-Call Office Assistant at Camarines Sur District V (ICT Office)

Provided data entry, documentation, and inventory management support; delivered IT support including troubleshooting and installations; organized and maintained records to improve clerical efficiency; supported day-to-day administrative operations across locations.

Computer Attendant at TakNet Café

Assisted clients with technical issues and system usage; monitored systems and performed regular troubleshooting and maintenance; managed inventory and record-keeping for café operations.

Quality Assurance Officer at Central Bicol State University of Agriculture

Process financial documents including PRs, DVs, OBRS, and BURS; ensure 100% compliance with reimbursements and transaction requirements. Organize and maintain records for 7 major accreditation and quality programs (IA, Program Accreditation, PQA, ISO, ISA, The Impact Rankings, WURI, QS Stars Rating); provide technical troubleshooting and system configuration support, reducing downtime for staff operations. University Review Center processes and validator registrations of 500+ reviewers, ensuring accurate enrollment and financial transactions. Coordinate honorarium payments for lecturers in multiple programs (ABE, ALE, LET, FTLE, FPLE, CLE, VLE). Draft and issue official communications to lecturers, streamlining correspondence and scheduling. Deliver configuration and troubleshooting support, ensuring smooth review operations.

On-Call Office Assistant at DPW Camarines Sur District V (ICT Office)

Assisted with data entry, documentation, and inventory management, ensuring accurate records. Provided IT support including troubleshooting, installations, and system maintenance. Improved office efficiency by organizing records and assisting with technical operations.