Delivered prompt and accurate assistance to health care providers. Resolved member eligibility, claims issues, and benefit verification with efficiency.

Loan Officer / Collection Specialist at ARB Call Facilities

April 1, 2019 - September 25, 2025

Assisted customers with loan requirements and account processing. Prevented late fees through proactive customer follow-up and collection negotiation.

Social Media Manager at Fitness & Lifestyle Page

January 1, 2019 - Present

Created and curated content around fitness, healthy lifestyle, and inspirational music. Grew the page to 18K followers with consistent engagement. Managed community interactions, responded to comments/messages, and built a supportive online community. Analyzed performance through Facebook Insights to refine posting strategy.

Social Media Manager at Food Business Page

June 1, 2025 - Present

Built brand presence from scratch, achieving thousands of post views within 3 months. Designed posts and promotions using Canva, balancing an aesthetic brand with sales-driven content. Ran paid ads to increase reach, tested audience targeting, and monitored analytics for optimization. Handled customer inquiries via Messenger and integrated social media efforts with daily operations. Grew the page to 18,000+ followers over 5 years, producing inspiring content on health, wellness, and music. Used Facebook Insights & Ads Manager to track performance, optimize reach, and boost engagement. Recognized for excellent communication and remote support skills while balancing customer service with digital content tasks.