I am inspired by the idea of creating for a purpose. I love to solve problems through considered and usable design, storytelling with a focus on active change, sustainability and ultimately good design that lasts. I am skilled in human centred design thinking, collaborating to succeed as a team and deliver the best user experience across diverse cultures and needs. As well as strong technical skills in graphic design and a high attention to detail, in responding to briefs and style guides, I prepare sketches, sketch models, detailed drawings, illustrations and renders to showcase concepts and designs, bringing them to life.

Ella M. B. Smith

I am inspired by the idea of creating for a purpose. I love to solve problems through considered and usable design, storytelling with a focus on active change, sustainability and ultimately good design that lasts. I am skilled in human centred design thinking, collaborating to succeed as a team and deliver the best user experience across diverse cultures and needs. As well as strong technical skills in graphic design and a high attention to detail, in responding to briefs and style guides, I prepare sketches, sketch models, detailed drawings, illustrations and renders to showcase concepts and designs, bringing them to life.

Available to hire

I am inspired by the idea of creating for a purpose. I love to solve problems through considered and usable design, storytelling with a focus on active change, sustainability and ultimately good design that lasts.

I am skilled in human centred design thinking, collaborating to succeed as a team and deliver the best user experience across diverse cultures and needs. As well as strong technical skills in graphic design and a high attention to detail, in responding to briefs and style guides, I prepare sketches, sketch models, detailed drawings, illustrations and renders to showcase concepts and designs, bringing them to life.

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Language

English
Fluent

Work Experience

Head Barista / Front of House at Old George Coffee
April 1, 2023 - Present
Consistent and superior positive customer experience, no matter busyness; observed and reacted to human behaviour to maintain high attitudes, or dismantle potentially stressful scenarios; managed business when owners are away, trained & educating new staff, and invited to manage the second store pop up.
Head Barista / Front of House at Old George Coffee
April 1, 2023 - Present
Provide consistent, high-quality customer experience. Monitor customer mood and behavior to maintain positive attitudes and de-escalate stressful situations. Manage store operations in owners’ absence, train new staff, and oversee a second-store pop-up.
Front of House at Icing on the Cake
February 1, 2022 - September 26, 2025
Contributed to team efficiency by promptly completing additional tasks for the owner such as design work, tech help and social media updates during downtime periods; performed opening and closing duties diligently, ensuring the store was ready for success each day.
Front of House Employee at Icing on the Cake
February 1, 2022 - September 26, 2025
Contributed to team efficiency by completing additional tasks such as design work, tech help, and social media updates during downtime. Performed opening and closing duties to ensure daily readiness.
Customer Service Representative - Seasonal at Scentre Group (Westfield)
December 1, 2021 - September 26, 2025
Responded to customer requests for products, services, and company information; effectively managed high-stress situations, maintaining a customer service approach under pressure.
Customer Service Representative - Seasonal at Scentre Group (Westfield)
December 1, 2021 - September 26, 2025
Responded to customer requests for products, services, and company information. Effectively managed high-stress situations, maintaining a customer service approach under pressure.
Childcare Minding at Various Families
January 1, 2021 - September 26, 2025
Childminding for a number of children ranging from 2 to 14 years old; caring and educating through creative play and discovery outings, various household duties.
Childcare Minding at Various families
January 1, 2021 - September 26, 2025
Childminding for a number of children ranging from 2yrs-14yrs old. Caring and educating through creative play and discovery outings, various household duties.

Education

Bachelor of Design Innovation at Victoria University (VUW)
January 1, 2024 - September 26, 2025
NCEA Level 3 (L3) at St Mary's College
January 11, 2030 - January 1, 2021
First Aid Certificate at Hato Hone St John
January 1, 2019 - September 26, 2025
Bachelor of Design Innovation (Industrial & Communication Design) at Victoria University of Wellington (VUW)
January 11, 2030 - January 1, 2024
NCEA Level 3 (High School Diploma) at St Mary’s College
January 11, 2030 - January 1, 2021
First Aid Course at Hato Hone St John
January 11, 2030 - January 1, 2019

Qualifications

First Aid Course
January 1, 2019 - September 26, 2025
First Aid Certification
January 1, 2019 - September 26, 2025

Industry Experience

Media & Entertainment, Education, Retail, Professional Services, Software & Internet