I am a creative and results-driven professional with 10+ years of experience in graphic design and team leadership. I have a proven track record of delivering high-quality visual content and managing end-to-end creative projects, from concept to publication. I excel at leading both design and customer service teams in fast-paced environments, driving performance and ensuring excellence. I thrive in collaborative settings, translating client visions into compelling visuals while continuously seeking opportunities to optimize processes and outcomes. My hands-on experience spans print and digital design, editorial layout, photography, and project management, and I am passionate about mentoring team members to reach their full potential.

Martin Raymond B. Manuel

I am a creative and results-driven professional with 10+ years of experience in graphic design and team leadership. I have a proven track record of delivering high-quality visual content and managing end-to-end creative projects, from concept to publication. I excel at leading both design and customer service teams in fast-paced environments, driving performance and ensuring excellence. I thrive in collaborative settings, translating client visions into compelling visuals while continuously seeking opportunities to optimize processes and outcomes. My hands-on experience spans print and digital design, editorial layout, photography, and project management, and I am passionate about mentoring team members to reach their full potential.

Available to hire

I am a creative and results-driven professional with 10+ years of experience in graphic design and team leadership. I have a proven track record of delivering high-quality visual content and managing end-to-end creative projects, from concept to publication. I excel at leading both design and customer service teams in fast-paced environments, driving performance and ensuring excellence.

I thrive in collaborative settings, translating client visions into compelling visuals while continuously seeking opportunities to optimize processes and outcomes. My hands-on experience spans print and digital design, editorial layout, photography, and project management, and I am passionate about mentoring team members to reach their full potential.

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Language

English
Fluent
Tagalog
Fluent

Work Experience

Associate Process Manager – Open Infra (Telco Customer Service) at Personiv Manila
July 1, 2025 - September 26, 2025
Lead Telecom Customer Service Team, handle escalations and ensure service quality. Develop process improvements and monitor team performance. Prepare reports, conduct reviews with clients, and coach team members.
Associate Process Manager – SPEC, Yellowpages Print Ads at Personiv Manila
July 1, 2024 - September 26, 2025
Supervised graphic artists, ensuring quality and productivity. Delivered reports and presented insights to stakeholders. Implemented process improvements and provided developmental coaching.
Graphic Artist – Yellow Pages Ads at Personiv Manila
July 1, 2018 - September 26, 2025
Designed print ads including Yellow Pages, book covers, and flyers. Conducted live call revisions via screen sharing with clients. Ensured designs met client expectations and publication standards.
Associate Editor in Chief, Layout Artist, Photojournalist at The New Blazer, Western Mindanao State University
January 1, 2014 - September 26, 2025
Managed content, visual design, and photo documentation for publication.
Associate Process Manager – Open Infra (Telco Customer Service) at Personiv Manila
July 1, 2025 - September 26, 2025
Leads a telecom customer service team, handles escalations, and ensures service quality. Develops process improvements, monitors team performance, and prepares reports. Conducts reviews with clients and coaches team members to drive performance and excellence in a fast-paced environment.
Associate Process Manager – SPEC, Yellowpages Print Ads at Personiv Manila
July 1, 2024 - September 26, 2025
Supervised graphic artists, ensuring quality and productivity. Delivered reports and presented insights to stakeholders. Implemented process improvements and provided developmental coaching.
Graphic Artist – Yellow Pages Ads at Personiv Manila
July 1, 2018 - September 26, 2025
Designed print ads including Yellow Pages, book covers, and flyers. Conducted live call revisions via screen sharing with clients. Ensured designs met client expectations and publication standards.
Associate Editor in Chief, Layout Artist, Photojournalist at The New Blazer (Western Mindanao State University)
January 1, 2014 - September 26, 2025
Managed content, visual design, and photo documentation for publication, coordinating layout and editorial visuals to support publication goals.
Associate Process Manager – Open Infra (Telco Customer Service) at Personiv Manila
July 1, 2025 - September 26, 2025
Lead telecom customer service team, handle escalations, develop process improvements, monitor performance, prepare reports, conduct client reviews, and coach team members.
Associate Process Manager – SPEC, Yellowpages Print Ads at Personiv Manila
July 1, 2024 - September 26, 2025
Supervised graphic artists, ensured quality and productivity, delivered reports and insights to stakeholders, implemented process improvements and provided developmental coaching.
Graphic Artist – Yellow Pages Ads at Personiv Manila
July 1, 2018 - September 26, 2025
Designed print ads including Yellow Pages, book covers, and flyers; conducted live call revisions via screen sharing with clients; ensured designs met client expectations and publication standards.
Associate Editor in Chief, Layout Artist, Photojournalist at The New Blazer (Western Mindanao State University)
December 31, 2014 - September 26, 2025
Managed content, visual design, and photo documentation for publication.

Education

Bachelor of Science in Computer Science, Major in Software Technology at Western Mindanao State University
January 1, 2010 - January 1, 2014
Bachelor of Science in Computer Science, Major in Software Technology at Western Mindanao State University
January 1, 2010 - January 1, 2014
Special Program in the Arts (SPA), Visual Arts – High School at Zamboanga City High School - Main
January 1, 2005 - January 1, 2009
Elementary at Tetuan Central School
January 1, 1999 - January 1, 2005
Bachelor of Science in Computer Science, Major in Software Technology at Western Mindanao State University
January 1, 2010 - December 31, 2014
Special Program in the Arts (SPA), Visual Arts – High School at Zamboanga City High School - Main
January 1, 2005 - December 31, 2009

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Retail, Software & Internet, Education, Manufacturing, Telecommunications