Available to hire
Hello, I’m Antonietta Demontis Cork, an Italian professional currently based in Ireland with a Master’s degree in Foreign Languages, Cultures, and International Communication. I specialize in data annotation, content moderation, and risk management, contributing to Apple’s Siri annotation work and previously supporting Facebook Ads operations and fraud prevention across global teams. My background spans language studies, customer service, and IT-enabled processes, and I’m passionate about accuracy, user experience, and continuous improvement.
I enjoy opportunities at the intersection of localization, translation, trust and safety, and AI. I’m seeking roles that combine analytical rigor, process optimization, and leadership potential within IT or AI-focused teams.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
English
Fluent
French
Fluent
Spanish; Castilian
Intermediate
Work Experience
Annotation Analyst at Apple (Siri)
October 1, 2019 - PresentPart of the Siri team responsible for listening to audio and rating Siri responses; annotating, translating, and evaluating data (audio and visual) from opt-in users; applying guidelines to improve the Siri customer experience.
Senior Process Executive [UKIE & IT] - Second level support at Cognizant Technology Solutions
October 31, 2019 - September 26, 2025Internal advisor on Facebook ads platforms; acted as escalation checkpoint ensuring proper analysis processes and avoiding product confusion; facilitated communication between Customer Service (Tier 1) and engineering teams; identified process weaknesses and suggested improvements.
Senior Process Executive [UKIE & IT] at Cognizant Technology Solutions
October 31, 2019 - September 26, 2025Collaborated with Facebook Internal Sales and Account Management; assisted clients with ad setup, performance, optimization, invoicing and credits; managed payment issues and budgets via Salesforce; acted as main liaison between Clients and Product/Support teams; gathered data insights to improve platforms.
Investigation Specialist at Transaction Risk Management Systems (TRMS), Amazon
July 31, 2018 - September 26, 2025Identify and minimize fraud risk; perform KYC identity verification; meet weekly productivity and quality targets; participate in ad hoc projects; investigate and mitigate online ecommerce risk; communicate with buyers, merchants and internal colleagues.
Content Review Associate at Accenture (Trust and Safety), East Point Business Park, Clontarf, Dublin 3
April 30, 2018 - September 26, 2025Review internet content for policy compliance; process accounts flagged for sensitive content; validate, investigate and respond to inquiries with urgency; ensure adherence to SLAs and client policies; demonstrate speed and problem-solving.
Customer Service Consultant (UK and Italian market) at Lufthansa InTouch, East Point Business Park, Clontarf, Dublin 3
July 31, 2017 - September 26, 2025Reservation, ticket sales, special service requests, rebooking, cancellations, and refunds; professional phone and email communication; extensive knowledge of Lufthansa products, fares, and rules; IT security and data protection awareness.
Receptionist at Hotel Luna Lughente, Olbia (Sardinia)
September 30, 2016 - September 26, 2025Greet guests; manage telephone switchboard; handle check-ins/outs; manage reservations; provide estimates; use Hotel 2000 Evolution.
English Teacher at High school with specialization in teacher training 'Margherita di Castelvì', Sassari
April 30, 2016 - September 26, 2025Monitor and support student progress; listen to students' concerns; encourage questions; prepare tests and exercises; leverage online/audio/video resources; maintain attendance records.
Receptionist at Hotel Daniel, Murta Maria, Sardinia
September 30, 2015 - September 26, 2025Greet guests; manage telephone switchboard; handle check-ins/outs; manage reservations; provide estimates; operate Hotel 2000 Evolution.
Receptionist at Hotel Luna Lughente, Olbia, Sardinia
October 31, 2014 - September 26, 2025Greet guests; manage telephone switchboard; check-in/out; manage reservations; provide estimates; Hotel 2000 Evolution.
Receptionist at Hotel Pedraladda, Castelsardo, Sardegna
September 30, 2013 - September 26, 2025Greet guests; manage telephone switchboard; check-in/out; manage reservations; provide estimates; Hotel 2000 Evolution.
Annotation Analyst at Apple
October 1, 2019 - PresentPart of the Siri team, responsible for listening to audio, ranking Siri responses, and annotating, translating, and evaluating data (audio and visual) from customers in the Siri grading program. Applies guidelines to assess responses and supports improvements to the Siri customer experience.
Senior Process Executive [UKIE & IT] - Second level support at Cognizant Technology Solutions
October 31, 2019 - September 26, 2025Internal advisor on Facebook ads platform components (Dynamic Ads, Instagram Shopping, Facebook Pixel, Catalogs, Targeting, Reach and Frequency campaigns, CPM, Ads Delivery and Optimization). Served as escalation point ensuring proper analysis processes and clear product understanding; facilitated communication between Customer Service Tier 1 and internal/engineering teams; identified process weaknesses and recommended improvements.
Senior Process Executive [UKIE & IT] - Second level support at Cognizant Technology Solutions
October 31, 2019 - September 26, 2025Worked with Facebook Internal Sales and Account Management teams and external clients to assist with operational tasks related to advertising platforms (Facebook and Instagram). Managed campaign setup, optimization, invoicing, and credits; resolved payment issues and escalated product/support issues to accelerate resolution.
Investigation Specialist at Transaction Risk Management Systems (TRMS), Amazon
July 31, 2018 - September 26, 2025Identify and minimize fraud patterns, verify client identities to prevent fraud, money laundering and identity theft (KYC); maintain productivity and quality standards; participate in ad hoc projects and communications with buyers, merchants, and internal teams.
Content Review Associate at Accenture
April 30, 2018 - September 26, 2025Review and process content to ensure compliance with client policies; investigate flagged accounts; respond to urgent or sensitive inquiries within guidelines; adhere to SLAs and performance metrics; collaborate with cross-functional teams.
Customer Service Consultant (UK and Italian market) at Lufthansa InTouch
July 31, 2017 - September 26, 2025Reservation, ticket sales, special service requests, rebooking, cancellations, and refunds; professional telephone and email communication; knowledge of Lufthansa product portfolio and fare structures; IT security and data protection awareness.
Receptionist at Hotel Luna Lughente
October 31, 2014 - September 26, 2025Front desk duties including welcome, reservations, check-in/check-out, and guest assistance; handling of telephone switchboard and guest inquiries.
Receptionist at Hotel Pedraladda
September 30, 2013 - September 26, 2025Guest reception, telephone switchboard, reservations, check-in/check-out, and guest assistance.
Receptionist at Hotel Luna Lughente
October 31, 2014 - September 26, 2025Front desk responsibilities including guest welcome, reservations, and check-in/out processes.
Receptionist at Hotel Daniel
September 30, 2015 - September 26, 2025Guest reception, reservations, and front desk support; handling inquiries and check-in/out procedures.
Annotation Analyst at Apple
October 1, 2019 - PresentPart of the Siri team focusing on listening audio files, ranking Siri responses, and annotating, translating, and evaluating data (audio and visual) from Siri grading program participants. Apply business knowledge and analytical skills to evaluate responses against guidelines; prioritize tasks to support and improve the Siri customer experience.
Senior Process Executive [UKIE & IT] - Second Level Support at Cognizant Technology Solutions
October 1, 2019 - September 26, 2025Internal advisor on Facebook Ads platform (Dynamic Ads, Instagram Shopping, Facebook Pixel, Catalogs, Targeting, Reach and Frequency campaigns, CPM, Ads Delivery and Optimization). Served as escalation checkpoint from Tier 1, ensuring correct analysis processes and preventing product confusion. Facilitated communication between Customer Service, Internal/Engineers teams for resolution of Ads-related issues; identified process weaknesses and provided improvements.
Senior Process Executive [UKIE & IT] at Cognizant Technology Solutions
October 1, 2019 - September 26, 2025Collaborated with Facebook Internal Sales and Account Management teams, assisting with operational tasks related to advertising platforms (Facebook and Instagram). Helped with campaign setup, performance optimization, invoicing and credit; handled payment issues and budget unlocks via Salesforce; troubleshot product bugs and acted as the main liaison between Clients and Support teams, escalating requests to speed resolution. Identified process gaps and gathered insights to improve operations.
Investigation Specialist at Transaction Risk Management Systems (TRMS), Amazon
July 1, 2018 - September 26, 2025Identify and minimize fraud patterns and risks; verify the identity of clients via KYC processes to prevent fraud, money laundering and identity theft; consistently achieve weekly productivity and quality standards; participate in ad hoc projects; investigate and mitigate online ecommerce risk; communicate effectively with buyers, merchants and internal teams.
Content Review Associate at Accenture
April 1, 2018 - September 26, 2025Review content to ensure compliance with client policies; process and review accounts flagged for potentially sensitive content; validate, investigate and respond to urgent or sensitive inquiries; comply with all client policies, procedures, and legal/regulatory requirements; demonstrate speed, agility, and problem-solving; ensure work adheres to SLAs and metrics.
Customer Service Consultant (UK and Italian market) at Lufthansa InTouch
July 1, 2017 - September 26, 2025Reservation, ticket sales, special service requests, rebooking, cancellations and refunds. Professional telephone etiquette and email communication. In-depth knowledge of Lufthansa product and service portfolio, global fare structures and applicable rules; IT security awareness and data protection; operation via Amadeus Altea system (Caspar and Guide-Res).
Receptionist at Hotel Luna Lughente
September 1, 2016 - September 26, 2025Welcoming guests, handling telephone switchboard, managing check-in/check-out procedures, processing reservations, providing estimates; proficient in Hotel 2000 Evolution.
English Teacher at High school with specialization in teacher training “Margherita di Castelvì”
April 1, 2016 - September 26, 2025Responsible for monitoring and supporting students' progress and development; listening to students’ concerns; encouraging questions; preparing tests and exercises; using online, audio and video resources to achieve academic aims; maintaining accurate registers and attendance.
Receptionist at Hotel Daniel
September 1, 2015 - September 26, 2025Welcoming customers, handling telephone switchboard, managing check-in/check-out and reservations, providing estimates; used Hotel 2000 Evolution.
Receptionist at Hotel Luna Lughente
October 1, 2014 - September 26, 2025Welcoming guests, telephone switchboard, managing check-in/check-out, reservations, estimates; used Hotel 2000 Evolution.
Receptionist at Hotel Pedraladda
September 1, 2013 - September 26, 2025Welcoming guests, telephone switchboard, managing check-in/check-out, reservations, estimates; used Hotel 2000 Evolution.
Annotation Analyst at Apple
October 1, 2019 - PresentPart of the Siri team providing annotation, translation, and evaluation of data (audio and visual) from opt-in Siri grading participants to improve the customer experience; ranking Siri responses against guidelines; sustaining fast-paced, task-prioritized work.
Senior Process Executive [UKIE & IT] - Second level support at Cognizant Technology Solutions
October 31, 2019 - September 26, 2025Internal advisor on Facebook Ads platform (Dynamic Ads, Instagram Shopping, Facebook Pixel, Catalogs, Targeting, Reach and Frequency campaigns, CPM, Ads Delivery and Optimization). Authorized escalation to ensure proper analysis processes and clear product understanding; mediating communication between Customer Service (Tier 1) and Internal/Engineers teams; identifying process weaknesses and proposing improvements.
Senior Process Executive [UKIE & IT] at Cognizant Technology Solutions
October 31, 2019 - September 26, 2025Collaborated with Facebook Internal Sales and Account Management teams and external clients to assist with operational tasks related to advertising platforms (Facebook and Instagram). Managed campaign setup optimization, performance, invoicing, and credit; resolved payment issues and budget unlocks via Salesforce; acted as main liaison between Clients and Support teams to escalate requests efficiently and improve processes.
Investigation Specialist at Amazon
July 1, 2018 - September 26, 2025Identify and minimize fraud patterns and risks; verify client identity (KYC) to prevent fraud, money laundering and identity theft; maintain productivity and quality standards; participate in ad hoc projects; communicate with buyers, merchants and internal teams.
Content Review Associate - Trust and Safety at Accenture
April 1, 2018 - September 26, 2025Review internet content per client policies; process and review accounts flagged for sensitive content; validate, investigate, and respond to urgent inquiries; ensure compliance with policies, procedures, and regulatory requirements; demonstrate adaptability, critical thinking, and ability to ramp up quickly; ensure SLAs and metrics are met.
Customer Service Consultant (UK and Italian market) at Lufthansa InTouch
July 1, 2017 - September 26, 2025Reservation, ticket sales, special service requests, rebooking, cancellations and refunds; professional telephone and email communication; knowledge of Lufthansa product and service portfolio; adherence to IT Security, Data Protection and Dangerous Goods Regulations; Amadeus Altea system experience.
Receptionist at Hotel Luna Lughente
September 1, 2016 - September 26, 2025Welcoming guests; managing telephone switchboard; check-in/check-out procedures; reservations; estimates; Hotel 2000 Evolution software.
English Teacher at Margherita di Castelvì High School
April 1, 2016 - September 26, 2025Monitor and support student progress; listen to students; encourage questions; prepare tests and exercises; utilize online, audio, and video resources; maintain accurate registers and attendance.
Receptionist at Hotel Daniel
September 1, 2015 - September 26, 2025Welcoming guests; telephone switchboard; check-in/check-out; reservations; estimates; Hotel 2000 Evolution and Hotel Cube.
Receptionist at Hotel Luna Lughente
October 1, 2014 - September 26, 2025Welcoming guests; telephone switchboard; check-in/check-out; reservations; estimates; Hotel 2000 Evolution.
Receptionist at Hotel Pedraladda
September 1, 2013 - September 26, 2025Welcoming guests; telephone switchboard; check-in/check-out; reservations; estimates; Hotel 2000 Evolution.
Education
Master’s Degree in Foreign Languages, Cultures, and International Communication at University of Sassari
January 1, 2009 - December 31, 2012Bachelor’s Degree in Foreign Languages and Literatures at University of Sassari
January 1, 2002 - December 31, 2009Secondary School Diploma as Accountant and Bookkeeper at Technical School for Accountants “A. La Marmora – L.Einaudi”
January 1, 1996 - December 31, 2001Hotel Reception Manager Qualification at Uniform Confcommercio - Institution of Professional Training
October 1, 2013 - January 31, 2015Master’s Degree in Foreign Languages, Cultures, and International Communication at University of Sassari
January 1, 2009 - December 31, 2012Bachelor’s Degree in Foreign Languages and Literatures at University of Sassari
January 1, 2002 - December 31, 2009Secondary School Diploma as Accountant and Bookkeeper at Technical School for Accountants “A. La Marmora – L.Einaudi”
January 1, 1996 - December 31, 2001Master’s Degree at University of Sassari
January 1, 2009 - December 31, 2012Bachelor’s Degree at University of Sassari
January 1, 2002 - December 31, 2009Secondary School Diploma as Accountant and Bookkeeper at Technical School for Accountants “A. La Marmora – L.Einaudi”
January 1, 1996 - December 31, 2001Master’s Degree in Foreign Languages, Cultures, and International Communication at University of Sassari
January 1, 2009 - January 1, 2012Bachelor’s Degree in Foreign Languages and Literatures at University of Sassari
January 1, 2002 - January 1, 2009Secondary School Diploma as Accountant and Bookkeeper at Technical School for Accountants “A. La Marmora – L.Einaudi”
January 1, 1996 - January 1, 2001Qualifications
ECDL Certificate
January 11, 2030 - September 26, 2025Hotel Reception Manager Qualification
October 1, 2013 - January 31, 2015ECDL Certificate
January 11, 2030 - September 26, 2025Hotel Reception Manager Qualification
October 1, 2013 - January 31, 2015ECDL Certificate
January 11, 2030 - September 26, 2025Hotel Reception Manager Qualification
October 1, 2013 - January 31, 2015ECDL Certificate
January 11, 2030 - September 26, 2025Hotel Reception Manager Qualification
October 1, 2013 - January 1, 2015Industry Experience
Software & Internet, Professional Services, Retail, Travel & Hospitality, Education, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Data Annotator
We have the best data annotator experts on Twine. Hire a data annotator in Cork today.