Mercedes Mendoza

Product Designer at Entertainment Solutions

Redesigned Zafiro, a cloud-based SaaS app for hotels. Conducted usability tests and interviews to evaluate the product’s features. Refined designs based on feedback gathered during usability testing sessions. Participated in sprint planning and reviews under SCRUM framework. Collaborated with front-end developers, back-end developers and the marketing team.

Product Designer at Hiberus Tecnología

Led UX for a variety of digital projects in both the public and private sectors. Conducted qualitative and quantitative research (interviews, user journeys, card sorting, surveys, heatmaps, usability testing, A/B testing etc.) to guide design decisions. Created user flows, wireframes and high-fidelity prototypes. Analyzed Clarity and Hotjar data to identify areas for improvement. Collaborated with PMs, developers, UI designers, UX writers, SEO and accessibility experts to ensure designs were implemented correctly. Applied a metrics-based approach to validate and refine the user experience.

Community Manager at Sabbatical

Worked ~3.5 months as a community manager in co-living spaces, organizing activities and supporting multi-cultural groups.

Product Designer at Entertainment Solutions

Redesigned Zafiro, a cloud-based SaaS app for hotels. Conducted usability tests and interviews to evaluate the product’s features. Refined designs based on feedback gathered during usability testing sessions. Participated in sprint planning and reviews under SCRUM framework. Collaborated with front-end and back-end developers and the marketing team.

Product Designer at Hiberus Tecnología

Led UX for a variety of digital projects in both the public and private sectors. Conducted qualitative and quantitative research (interviews, user journeys, surveys, card sorting, usability testing, A/B testing) to guide design decisions. Created user flows, wireframes and high-fidelity prototypes. Analyzed Clarity and Hotjar data to identify areas for improvement. Collaborated with PMs, developers, UI designers, UX writers, SEO and accessibility experts to ensure designs were implemented correctly. Applied a metrics-based approach to validate and refine the user experience.

Community Manager at Coliving Communities (Sabbatical)

Worked ~3.5 months as a community manager in coliving spaces, organizing activities and supporting multicultural groups. Used the sabbatical period to practice and improve English fluency in daily interactions with digital nomads and remote workers. Traveled across Europe, strengthening adaptability, cross-cultural communication, and user empathy.

Product Designer at Entertainment Solutions

Led product design for Entertainment Solutions, focusing on intuitive, scalable user experiences for both web and mobile platforms. Redesigned Zafiro, a cloud-based SaaS app for hotels, and conducted usability tests and interviews to evaluate features. Refined designs based on feedback from usability sessions and aligned with sprint planning under SCRUM; collaborated with front-end and back-end developers and the marketing team to ensure a cohesive user experience.