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I am a results-driven professional with 4+ years of experience in sales operations, customer data management, and CRM systems. I turn consumer and sales insights into impactful strategies, and I am proficient in Salesforce, Siebel, Power BI, and Excel. I have hands-on expertise in customer engagement, lead management, and performance reporting. I excel at partnering with sales, marketing, and operations teams to enhance brand performance and deliver measurable outcomes. I am passionate about leveraging data-driven insights to strengthen customer experience and support sustainable brand growth.…I am a results-driven professional with 4+ years of experience in sales operations, customer data management, and CRM systems. I turn consumer and sales insights into impactful strategies, and I am proficient in Salesforce, Siebel, Power BI, and Excel. I have hands-on expertise in customer engagement, lead management, and performance reporting. I excel at partnering with sales, marketing, and operations teams to enhance brand performance and deliver measurable outcomes. I am passionate about leveraging data-driven insights to strengthen customer experience and support sustainable brand growth.

Anjali Prakash

Developer, Data Analyst, Back-End Developer, +2

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I am a results-driven professional with 4+ years of experience in sales operations, customer data management, and CRM systems. I turn consumer and sales insights into impactful strategies, and I am proficient in Salesforce, Siebel, Power BI, and Excel. I have hands-on expertise in customer engagement, lead management, and performance reporting. I excel at partnering with sales, marketing, and operations teams to enhance brand performance and deliver measurable outcomes. I am passionate about leveraging data-driven insights to strengthen customer experience and support sustainable brand growth.…I am a results-driven professional with 4+ years of experience in sales operations, customer data management, and CRM systems. I turn consumer and sales insights into impactful strategies, and I am proficient in Salesforce, Siebel, Power BI, and Excel. I have hands-on expertise in customer engagement, lead management, and performance reporting. I excel at partnering with sales, marketing, and operations teams to enhance brand performance and deliver measurable outcomes. I am passionate about leveraging data-driven insights to strengthen customer experience and support sustainable brand growth.

Available to hire

I am a results-driven professional with 4+ years of experience in sales operations, customer data management, and CRM systems. I turn consumer and sales insights into impactful strategies, and I am proficient in Salesforce, Siebel, Power BI, and Excel. I have hands-on expertise in customer engagement, lead management, and performance reporting.

I excel at partnering with sales, marketing, and operations teams to enhance brand performance and deliver measurable outcomes. I am passionate about leveraging data-driven insights to strengthen customer experience and support sustainable brand growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Software Developer at IQVIA

January 1, 2025 - September 27, 2025

Worked on the Epicx Network Enablement (ENE) project, handling customer and organization data from Reltio Master Data Management to downstream systems including Salesforce Personal. Deployed releases to keep profiles aligned across APAC and EMEA via the Integrated Data Platform (IDP). Configured connection strings and SFTP locations, performed thorough testing across orgs and regions, and focused on query performance. Used Snowflake for data retrieval and monitored data flow between pipelines, with end-to-end testing using Reltio MDM and Salesforce Personal. Created region-specific workflows and documented deployments.

Data Associate at Amazon

May 1, 2023 - September 27, 2025

Labeled text, speech, and other data at scale, led UAT sessions with team members, and provided feedback to improve tooling and throughput. Delivered high-quality labeled data per guidelines and mentored new joiners on in-house tools and SOPs.

DMS Executive at Jeep India - FCA, KVR Motor Cars Pvt Ltd

May 1, 2020 - September 27, 2025

Managed daily customer inquiries (walk-ins, web leads, and cold calls ~30/day) and supported the sales pipeline from lead generation to closure. Coordinated test drive data, inventory tracking, and allotments, and collaborated with sales teams on daily follow-ups. Worked extensively on Salesforce and Siebel to manage customer records and monitor sales performance. Produced accurate sales reports in Excel and Google Sheets; handled post-sales engagement (HSRP orders) to strengthen customer satisfaction and brand trust.

Software Developer at IQVIA

January 1, 2025 - September 27, 2025

Part of the Epicx Network Enablement (ENE) project with the Roche Lexi Integration team, handling customer (medical professionals) and organization data pulled from Reltio MDM to downstream systems including Salesforce Personal. Deployed new releases to keep profiles aligned across APAC and EMEA using an in-house ETL tool, Integrated Data Platform (IDP). Created connection strings, set up SFTP locations for file transfers, and conducted end-to-end testing across orgs and regions. Improved query performance and used Snowflake for data retrieval and monitoring. Worked with Reltio MDM and Salesforce Personal for end-to-end testing and designed region-specific workflows, documenting deployment reports. Also contributed to Data Interface Development for Bayer, executing DIA-driven ETL for semi-structured data via AWS S3 and outbound interfaces, and scheduled automation of pipelines.

Data Associate at Amazon

May 1, 2023 - September 27, 2025

Processed text, speech, and other data with tagging at scale. Participated in 6 UATs to identify and fix discrepancies, and provided feedback to improve in-house tooling. Delivered high-quality labeled data following guidelines to meet KPIs. Contributed to 90% qualitative shopping requests for better customer service and led 15+ walkthrough sessions for new hires to onboard them on in-house tools and SOPs.

DMS Executive at Jeep India - FCA, KVR Motor Cars Pvt Ltd

May 1, 2020 - September 27, 2025

Managed daily customer inquiries (walk-ins, web leads, and cold calls ~30/day) and supported the sales pipeline from lead generation to closure. Coordinated test drive data, inventory tracking, and allotments; collaborated with sales executives on follow-ups. Worked with Salesforce and Siebel to manage customer records and monitor sales performance. Produced sales reports using Excel and Google Sheets to aid decision-making and marketing strategies. Handled post-sales engagement (70+ follow-ups) and processed High-Security Registration Plate (HSRP) orders to strengthen customer satisfaction.