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I'm Chieh-Ru Lin, a product designer with 5+ years of research-driven UX design experience across B2B services, healthcare, and government. I focus on evidence-based design, inclusive experiences, and turning research into practical UX solutions. I'm passionate about integrating AI into UX engineering to deliver data-driven, human-centered outcomes. I enjoy collaborating with cross-functional teams to refine functionality, establish clear interaction flows, and improve user trust and engagement.…I'm Chieh-Ru Lin, a product designer with 5+ years of research-driven UX design experience across B2B services, healthcare, and government. I focus on evidence-based design, inclusive experiences, and turning research into practical UX solutions. I'm passionate about integrating AI into UX engineering to deliver data-driven, human-centered outcomes. I enjoy collaborating with cross-functional teams to refine functionality, establish clear interaction flows, and improve user trust and engagement.

Chieh-Ru Lin

Product Designer, UX Designer, UI Designer, +2

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I'm Chieh-Ru Lin, a product designer with 5+ years of research-driven UX design experience across B2B services, healthcare, and government. I focus on evidence-based design, inclusive experiences, and turning research into practical UX solutions. I'm passionate about integrating AI into UX engineering to deliver data-driven, human-centered outcomes. I enjoy collaborating with cross-functional teams to refine functionality, establish clear interaction flows, and improve user trust and engagement.…I'm Chieh-Ru Lin, a product designer with 5+ years of research-driven UX design experience across B2B services, healthcare, and government. I focus on evidence-based design, inclusive experiences, and turning research into practical UX solutions. I'm passionate about integrating AI into UX engineering to deliver data-driven, human-centered outcomes. I enjoy collaborating with cross-functional teams to refine functionality, establish clear interaction flows, and improve user trust and engagement.

Available to hire

I’m Chieh-Ru Lin, a product designer with 5+ years of research-driven UX design experience across B2B services, healthcare, and government. I focus on evidence-based design, inclusive experiences, and turning research into practical UX solutions.

I’m passionate about integrating AI into UX engineering to deliver data-driven, human-centered outcomes. I enjoy collaborating with cross-functional teams to refine functionality, establish clear interaction flows, and improve user trust and engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Chinese

Advanced

Japanese

Advanced

Work Experience

Product Designer at Health AI Lab, UT-Austin

August 1, 2025 - September 27, 2025

Designed an AI health conversation agent that decreased task completion time 33% and increased completion rates 18% with refina ble search flows and inline credibility markers, enabling natural follow-ups and improving user trust. Collaborated with cross-functional teams to refine agent functionality, driving a 15% increase in engagement. Led the end-to-end design process, creating wireframes and high-fidelity prototypes through iterative prototyping and conversational flow optimization. Synthesized insights from 10 diary studies using affinity diagrams to capture emotional and informational needs, and created personas to represent diverse user mindsets. Achieved a 22% decrease in user confusion through progressive disclosure, tone of voice, and visual clarity.

Product Designer at Health AI Lab, UT Austin

August 1, 2025 - September 27, 2025

Designed an AI health conversation agent that decreased task completion time 33% and increased completion rates 18% with refinable search flows and inline credibility markers, enabling natural follow-ups and improving user trust. Collaborated with cross-functional teams to refine agent functionality, driving a 15% increase in engagement. Led the end-to-end design process, creating wireframes and high-fidelity prototypes through iterative prototyping and conversational flow optimization. Synthesized insights from 10 diary studies using affinity diagrams to capture emotional and informational needs, and created personas to represent diverse user mindsets. Achieved a 22% decrease in user confusion through progressive disclosure, tone of voice, and visual clarity.

Sr Associate UX Design Intern at AT&T, Inc.

August 1, 2024 - September 27, 2025

Redesigned an internal portal, reducing navigation time by 30% by removing redundant inputs and leveraging AI automation. Increased 12% improvement in overall user efficiency through advocating for user-centered design and refining button styles, dashboard visualizations, and search features for accessibility. Conducted user interviews, card sorting, and competitor analysis to prioritize design solutions, and presented product strategy recommendations to leadership. Collaborated with three engineers to implement a consistent UI design system using HTML, CSS, and JavaScript.

UX Designer at Whole Communities Whole Health

June 1, 2024 - September 27, 2025

Designed a mobile health app compliant with WCAG accessibility standards, improving report readability and comprehension by 25%, and facilitating community members to make informed health decisions. Conducted 20 user interviews and led 2 design iteration cycles, measuring improvements in task success rates, time-on-task, and satisfaction metrics before and after redesign.

UX Designer at Whole Communities Whole Health

June 1, 2024 - September 27, 2025

UX Apprentice at Ministry of Foreign Affairs (R.O.C.)

June 1, 2023 - September 27, 2025

Increased catalog management task success rate by 38% through A/B testing and redesign of workflows for B2B users. Streamlined repetitive operations by integrating motion interactions and automation features, reducing manual re-entry.

UX Apprentice at Ministry of Foreign Affairs (R.O.C.)

June 1, 2023 - September 27, 2025

Sr Associate UX Design Intern at AT&T, Inc.

August 1, 2014 - September 27, 2025

Redesigned an internal portal, reducing 30% of navigation time by removing redundant inputs and leveraging AI automation. Increased 12% improvement in overall user efficiency through advocating for user-centered design and refining button styles, dashboard visualizations, and search features for accessibility. Conducted user interviews, card sorting, and competitor analysis to prioritize design solutions, and presented product strategy recommendations to leadership. Collaborated with three engineers to implement a consistent UI design system using HTML, CSS, and JavaScript.