I'm Kushani Gunathilaka, a Digital Content Specialist and Community & Engagement Manager with over two and a half years of experience driving organic social traffic and audience engagement. I bring deep expertise in digital media, content creation, content strategy, and building content ecosystems, plus SEO optimization and AI integration in workflows to improve efficiency and outcomes. I thrive in collaborative team environments and in independent settings, backed by a solid foundation in business management and hands-on experience in administration and operations. I am currently pursuing an MSc in Digital Marketing and Analytics, actively seeking to expand knowledge and hands-on expertise to further support growth and community-building efforts. I enjoy mentoring AI assistants and leading initiatives that boost engagement, reach, and reader value.…

Kushani Gunathilaka

I'm Kushani Gunathilaka, a Digital Content Specialist and Community & Engagement Manager with over two and a half years of experience driving organic social traffic and audience engagement. I bring deep expertise in digital media, content creation, content strategy, and building content ecosystems, plus SEO optimization and AI integration in workflows to improve efficiency and outcomes. I thrive in collaborative team environments and in independent settings, backed by a solid foundation in business management and hands-on experience in administration and operations. I am currently pursuing an MSc in Digital Marketing and Analytics, actively seeking to expand knowledge and hands-on expertise to further support growth and community-building efforts. I enjoy mentoring AI assistants and leading initiatives that boost engagement, reach, and reader value.…

Available to hire

I’m Kushani Gunathilaka, a Digital Content Specialist and Community & Engagement Manager with over two and a half years of experience driving organic social traffic and audience engagement. I bring deep expertise in digital media, content creation, content strategy, and building content ecosystems, plus SEO optimization and AI integration in workflows to improve efficiency and outcomes.

I thrive in collaborative team environments and in independent settings, backed by a solid foundation in business management and hands-on experience in administration and operations. I am currently pursuing an MSc in Digital Marketing and Analytics, actively seeking to expand knowledge and hands-on expertise to further support growth and community-building efforts. I enjoy mentoring AI assistants and leading initiatives that boost engagement, reach, and reader value.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Engagement and Community Manager at Brand Factory LLC
February 1, 2024 - Present
Actively publishing content on TrendingAmerican.com, GeekAroundGlobe.com, Life at Dubai.com, and Conspired by.com. Author profile: TrendsAmerican.com: https://trendingamerican.com/author/kushanigunathilaka; GeekAroundGlobe: https://geeksaroundglobe.com/author/kushani-gunathilaka; Conspiredby: https://conspiredby.com/author/kushani-gunathilaka.
Front Office and Customer Care at Asiri Hospital Private Limited – Galle
December 1, 2022 - September 28, 2025
Managing local and foreign inpatient admissions; coordinating with foreign insurance companies to obtain insurance confirmations and payment guarantees; monitoring customer feedback through NPS and Emot y systems; managing department-wide standards and quality indicators per ACHSI accreditation guidelines; identifying and implementing strategies to improve feedback to the General Manager.
SOP Coordinator at Asiri Hospital Galle and Matara
March 1, 2022 - September 28, 2025
Reviewing department-wide SOPs; conducting monthly compliance assessments of front office, kitchen, and housekeeping departments; identifying gaps with SOPs; preparing required reports for the General Management; drafting official letters.
Project Coordinator at AA SHA, Connected Dreams Lanka Pvt Ltd
March 1, 2020 - September 28, 2025
Managing volunteers for education projects; assisting in the creation and maintenance of weekly project plans, allocations, and planning activities for day-to-day operations; acting as an enthusiastic role model for volunteers and providing guidance and mentorship as necessary.
Intern at Hatton National Bank PLC
March 1, 2017 - September 28, 2025
Managing customer inquiries; updating passbooks and collecting cheques; assisting in daily clearance of cheques; conducting daily operational activities at the bank.
Engagement and Community Manager at Brand Factory LLC
February 1, 2024 - Present
Manage campaigns and develop strategies to increase brand awareness; create engaging content; conduct research to curate evergreen content; write articles for digital platforms; develop compelling social content (captions and imagery) to drive engagement and readership; train AI assistants and optimize content creation workflows; track audience growth across platforms.
Front Office and Customer Care at Asiri Hospital Private Limited – Galle
December 1, 2022 - September 28, 2025
Manage local and foreign inpatient admissions; coordinate with foreign insurance companies for insurance confirmations and payment guarantees; monitor customer feedback via NPS and Emojo systems; uphold department standards and quality indicators per ACHSI accreditation guidelines.
Front Office and Customer Care at Asiri Hospital Galle and Matara
March 1, 2022 - September 28, 2025
Review department-wide standard operating procedures (SOPs); conduct monthly compliance assessments of frontline, kitchen and housekeeping departments; prepare reports for General Management; draft official letters.
Project Coordinator at AA SHA, Connected Dreams Lanka Pvt Ltd
March 1, 2020 - September 28, 2025
Manage volunteers enrolled in the Education Project; assist in creating and maintaining weekly project plans, allocations, and day-to-day running of education projects; act as an enthusiastic role model for volunteers and provide guidance and mentorship as needed.
Internship at Hatton National Bank PLC
March 1, 2017 - September 28, 2025
Manage customer inquiries; update passbooks and collect cheques; assist in daily clearance of cheques; perform daily operational activities at the bank.
Engagement and Community Manager | Web Journalist at Brand Factory LLC
September 5, 2025 - September 5, 2025
Managing projects and developing campaigns to increase brand awareness; creating engaging content; building and improving community engagement; researching time-sensitive evergreen content; developing compelling stories; writing articles for digital platforms; proofreading and editing content; producing social media content; scripting TikTok videos to boost engagement; training AI assistants to manage data sets and perform tasks; analyzing web analytics to drive reach and engagement; keyword research and on-page optimization.
Front Office and Customer Care at Asiri Hospital Private Limited – Galle
December 31, 2022 - December 31, 2022
Managing local and foreign inpatient admissions; coordinating with foreign insurance companies for confirmations and payment guarantees; monitoring customer feedback via NPS and Emojot system; ensuring department-wide standards and ACHSI accreditation indicators; identifying and implementing strategies to improve feedback; drafting official correspondence.
Front Office and SOP Compliance at Asiri Hospital Galle and Matara
March 31, 2022 - March 31, 2022
Reviewing department-wide SOPs; conducting monthly compliance assessments of the front office, kitchen, and housekeeping departments; identifying gaps with the SOPs; preparing required reports for the General Manager; drafting official letters.
Project Coordinator at AA SHA, Connected Dreams Lanka Pvt Ltd
March 31, 2020 - March 31, 2020
Managing volunteers enrolled in the Education Project; assisting in the creation and maintenance of weekly project plans, allocations, and other planning activities required for day-to-day running of the education projects; acting as an enthusiastic role model and mentor for volunteers.
Intern at Hatton National Bank PLC
March 31, 2017 - March 31, 2017
Managing customer inquiries; updating passbooks and collecting cheques; assisting in daily clearance of cheques; conducting daily operational activities at the bank.

Education

BSc (Hons) in Business Management at ICBT Campus - Cardiff Metropolitan University
January 1, 2021 - January 1, 2022
Pearson BTEC Level 5 HND in Business Management (RQF) International in Business at Esoft Metro Campus – Pearson BTEC
January 1, 2018 - January 1, 2021
Intermediate Applied Level in Banking and Finance (IA BF) at The Institute of Bankers Sri Lanka – IB SL
January 1, 2016 - January 1, 2017
Diploma in Applied Banking and Finance (DABF) at The Institute of Bankers Sri Lanka – IB SL
March 1, 2017 - September 1, 2017
IELTS Academic at IELTS (Academic)
October 7, 2023 - September 28, 2025
Diploma in Psychology at American College of Higher Education
January 11, 2030 - September 28, 2025
Diploma in Human Resource Management at London- Tec City Campus
January 11, 2030 - September 28, 2025
BSc (Hons) in Business Management at Cardiff Metropolitan University, ICBT Campus
January 1, 2021 - January 1, 2022
HND in Business Management (RQF) at Esoft Metro Campus – Pearson BTEC
January 1, 2018 - January 1, 2021
Diploma in Banking and Finance (DABF) at The Institute of Bankers Sri Lanka (IBSL)
March 1, 2017 - September 1, 2017
Diploma in Human Resource Management at London Tech City Campus
January 1, 2016 - December 31, 2016
Diploma in Psychology at American College of Higher Education
January 11, 2030 - September 28, 2025
IELTS Academic at ICBT Campus - Cardiff Metropolitan University
October 7, 2023 - September 28, 2025
BSc (Hons) in Business Management at ICBT Campus – Cardiff Metropolitan University
January 1, 2021 - January 1, 2022
HND in Business Management (RQF) / Pearson BTEC Level 5 HND at Esoft Metro Campus – Pearson
January 1, 2018 - January 1, 2021
Intermediate in Banking and Finance (IA BF) at The Institute of Bankers Sri Lanka
January 1, 2016 - January 1, 2017
Diploma in Applied Banking and Finance (DABF) at The Institute of Bankers Sri Lanka
March 1, 2017 - September 1, 2017
Diploma in Psychology at American College of Higher Education
January 11, 2030 - October 31, 2025
Diploma in Human Resource Management at London Tech City Campus
January 11, 2030 - October 31, 2025

Qualifications

Diploma in Psychology
January 11, 2030 - September 28, 2025
Diploma in Human Resource Management
January 11, 2030 - September 28, 2025
Intermediate Applied Level in Banking and Finance (IA BF)
January 1, 2016 - January 1, 2017
Diploma in Applied Banking and Finance (DABF)
March 1, 2017 - September 1, 2017
Diploma in Banking and Finance (DABF)
March 1, 2017 - September 1, 2017
Diploma in Human Resource Management
January 1, 2016 - December 31, 2016
Diploma in Psychology
January 11, 2030 - September 28, 2025
BSc (Hons) in Business Management
January 1, 2021 - January 1, 2022
HND in Business Management (RQF)
January 1, 2018 - January 1, 2021
Diploma in Applied Banking and Finance (DABF)
March 1, 2017 - September 1, 2017
Diploma in Banking and Finance – DABF
March 1, 2017 - September 1, 2017
Intermediate Applied Level in Banking and Finance (IA BF)
January 1, 2016 - January 1, 2017
Diploma in Psychology
January 11, 2030 - October 31, 2025
Diploma in Human Resource Management
January 11, 2030 - October 31, 2025

Industry Experience

Media & Entertainment, Education, Healthcare, Professional Services, Software & Internet

Skills

Experience Level