Available to hire
I am now seeking a new challenge in an organization where I can continue to use my skills and experience.
As an experienced System Support Analyst with a strong background in IT infrastructure, network management, and software support. Experienced in providing exceptional technical assistance and maintaining critical system operations in fast-paced environments. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Call Center Agent / Customer Service Representative at Alorica
July 31, 2019 - September 29, 2025Greeted and served customers; provided positive, fair, and courteous service; processed orders; managed cash register; reconciled sales and revenue; collaborated with colleagues; worked with diverse backgrounds.
Internship Student (On-the-Job Training) at Fernando Air Base
September 30, 2022 - September 29, 2025Assisted in aviation-related tasks including instrument restoration/inspection, ground operations, refueling procedures, and general maintenance duties during the hangar site rotation.
Aviation Data Researcher at Vessels Value / Vessel Nautical Duties (Philippines)
June 30, 2024 - September 29, 2025Analyzed data, identified trends, gathered information from surveys and interviews, prepared research findings with statistical methods, collaborated with teammates, and interpreted data to produce actionable insights.
Call Center Agent / Customer Service Representative at ALORICA Lipa City Branch
July 31, 2019 - September 29, 2025Handled a high volume of customer inquiries, processed orders, resolved complaints, and ensured a positive customer experience. Maintained customer records, collaborated with teammates, and contributed to achieving service metrics.
Intern Student (On-the-Job Training) at Fernando Air Base, Lipa City, Philippines
September 7, 2022 - September 29, 2025Supported avionics technicians including documentation, part inspections, and safety checks; performed wiring and troubleshooting tasks as part of an OJT program.
Aviation Data Researcher at Vessels Value / Manila, Philippines
June 30, 2024 - September 29, 2025Analyzed data and spotted trends; gathered information from surveys and interviews; prepared research findings for reports; collaborated with coworkers and supported data-driven decision making.
System Support Analyst at Global Virtuoso – System Support Analyst (Qantas Management)
September 1, 2024 - PresentProvide technical support to end-users, addressing issues related to software, hardware, and networking; conduct system maintenance, backups, updates, and patch management; escalate complex issues when needed.
System Support Analyst at Global Virtuoso
September 1, 2024 - PresentTechnical support focusing on IT infrastructure, network management, troubleshooting hardware/software issues, and maintaining critical system operations in fast-paced environments.
Aviation Data Researcher at Vessel Value / Veson Nautical
June 30, 2024 - September 29, 2025Analyzing aviation and maritime data, spotting trends, gathering information from primary sources, and preparing research findings; collaborating with coworkers; ensuring data quality and accuracy.
Internship Student (On-the-Job Training) at Fernando Air Base, LipA City, Philippines
September 30, 2022 - September 29, 2025Rotations and hands-on tasks related to aviation maintenance and operations during OJT; exposure to aviation-related procedures and safety practices.
Customer Service / Call Center Agent at Alo Rica LipA City Branch, Philippines (Account: Flowers to Deliver / Shari’s Berries)
July 31, 2019 - September 29, 2025Attended to calls, processed orders, maintained records of customer interactions, coordinated with colleagues, and facilitated efficient customer service plus promotions.
Crew / Cashier at McDonald's Corporation Tanauan Batangas Branch
July 31, 2019 - September 29, 2025Set up for the day, greet and serve customers, cash handling, processing orders, and delivering friendly service to customers.
Education
Bachelors of Science in Aviation Electronics Technology (BSAET) at Philippine State College of Aeronautics (Fully Funded Scholarship)
January 1, 2020 - January 1, 2022Secondary Education at La Consolacion College Tanauan
January 1, 2012 - January 1, 2018Bachelors of Science in Aviation Electronics Technology (BSAET) at Philippine State College of Aeronautics
January 1, 2020 - December 31, 2022Senior High School / Grade 12 at La Consolacion College Tanauan
January 1, 2012 - January 1, 2018Bachelor of Science in Aviation Electronics Technology (BSAET) at Philippine State College of Aeronautics
January 1, 2020 - January 1, 2022Grade / Score: 1.57 GWA at La Consolacion College Tanauan
January 1, 2012 - January 1, 2018Qualifications
Certificate of Training – Aviation Electronics
June 1, 2022 - September 30, 2022Certificate of Training - PHILSC Webinar
January 15, 2022 - January 22, 2022Aviation Human Factor and Error Management – LCCT Olympiad
January 1, 2014 - September 29, 2025Aviation Human Factor and Error Management
January 1, 2014 - December 31, 2014PHILSCAW Webinar Training
January 15, 2022 - January 22, 2022Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Transportation & Logistics, Education
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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