Available to hire
Hello! I am Alexis Bayardo, a Tucson, AZ-based hospitality and customer service professional with 5+ years of experience. I take pride in delivering excellent guest experiences, solving problems quickly, and maintaining a positive attitude in fast-paced environments.
I am eager to expand my knowledge across different fields, particularly in management roles and team development. I learn quickly, value clear communication, and am excited to contribute to new projects and grow with a dynamic team.
Skills
Experience Level
Language
English
Fluent
Spanish; Castilian
Intermediate
Work Experience
Sales and Marketing Manager at Prospect Promotions Inc
June 1, 2025 - PresentLed marketing and sales initiatives by collaborating with cross-functional teams (sales, product development, design) to ensure messaging and branding alignment. Developed and executed comprehensive marketing strategies to grow brand awareness, acquire customers, and generate leads. Managed a team of 2-5 marketing professionals, providing guidance, training, and performance evaluations, and worked with the sales team to develop enablement materials (presentations, case studies, product sheets). Led a parallel team of 2-5 sales representatives, coaching to improve performance and achieve revenue goals. Created strategic sales plans to penetrate new markets, resulting in increased market share. Built and maintained relationships with key accounts, driving repeat business and referrals. Managed the full sales cycle from prospecting to closing, consistently achieving high conversion rates. Implemented incentive programs to motivate the sales team and drive revenue growth, leading to monthl
Server/Bartender at Old Father Inn and Grill
April 1, 2025 - September 29, 2025Managed cash transactions using POS; resolved guest complaints promptly and professionally to ensure customer satisfaction. Trained new servers on menu knowledge, service standards, and POS operation. Coordinated with kitchen staff to ensure accurate order preparation and timely delivery; organized the bar area to create a welcoming dining experience. Took accurate orders and delivered food and beverages promptly. Consistently earned high customer satisfaction scores through attentive service and teamwork. Replenished bar inventory (glassware, napkins, straws, etc.) to maintain smooth operations.
Account Executive at J.D. Mellberg Financial
June 1, 2024 - September 29, 2025Identified new business opportunities and generated leads through proactive prospecting and networking. Provided ongoing account management, addressing client inquiries and resolving issues to maintain satisfaction. Analyzed market trends and competitor activity to identify growth opportunities for existing accounts. Served as the main point of contact for key enterprise-level clients, ensuring needs were met and issues addressed promptly. Used CRM software to track activities and manage leads, conducting regular business reviews to assess client needs and identify opportunities for upselling or cross-selling. Trained new team members on product knowledge, sales techniques, and account management best practices.
Room Attendant/Housekeeping at El Conquistador Resort
February 1, 2023 - September 29, 2025Provided exceptional customer service to guests, ensuring a positive and memorable experience. Collaborated with team to achieve daily operational goals. Made personalized recommendations for patrons based on preferences, leading to increased customer satisfaction. Maintained records of guest preferences and special requests for tailored service. Kept workstations clean and organized to support efficient operations. Managed multiple tasks during busy periods while maintaining attention to detail. Worked with colleagues from diverse backgrounds to foster a positive environment.
Customer Care at Afni Riverside
January 1, 2022 - September 29, 2025Provided exceptional customer service by promptly addressing inquiries, concerns, and complaints with professionalism and empathy. Managed a high volume of inbound calls, emails, and chats, prioritizing timely resolution. Collaborated with cross-functional teams to resolve complex issues and escalations. Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer care. Used CRM software to document interactions and track issue resolution progress.
Customer Service Representative at Circle K
December 1, 2017 - September 29, 2025Provided excellent customer service by greeting and assisting customers in a friendly and professional manner. Operated cash register accurately, handled cash transactions, and maintained a clean, organized checkout area. Stocked shelves, managed inventory, and reconciled cash drawers with high accuracy. Fostered positive relationships with regular customers and maintained knowledge of pricing, discounts, loyalty programs, and promotions. Ensured safety protocols, age restrictions, and privacy of customer information were followed; demonstrated flexibility in scheduling and multitasked during peak periods.
Customer Service Representative at Bealls Inc
May 1, 2015 - September 29, 2025Provided exceptional customer service and product knowledge to assist customers in making informed purchases. Maintained accurate inventory records and assisted in training new sales associates. Handled cash transactions with a balanced drawer and contributed to store-wide sales goals through proactive selling and floor presence. Managed multiple tasks during busy periods while maintaining attention to detail and POS proficiency.
Sales and Marketing Manager at Prospect Promotions Inc
June 1, 2025 - PresentCollaborated with cross-functional teams such as sales, product development, and design to align messaging and branding initiatives. Developed and executed comprehensive marketing strategies to drive brand awareness, customer acquisition, and lead generation. Managed a team of 2-5 marketing professionals, providing guidance, training, and performance evaluations. Partnered with the sales team to create effective sales enablement materials including presentations, case studies, and product sheets. Led 2-5 sales reps, coaching to improve performance and meet revenue goals. Implemented strategic sales plans to penetrate new markets, increasing market share. Built and maintained strong relationships with key accounts, generating repeat business and referrals. Managed the full sales cycle from prospecting to closing, achieving high conversion rates. Implemented incentives to boost motivation and monthly revenue growth. Conducted regular product knowledge, objection handling, and closing str
Server/Bartender at Old Father Inn and Grill
April 1, 2025 - September 29, 2025Managed cash transactions accurately using POS systems and resolved guest concerns promptly to ensure satisfaction. Trained new servers on menu knowledge, service standards, and POS operation. Coordinated with kitchen staff for accurate order prep and timely service. Maintained an organized bar area and provided a pleasant dining experience. Took accurate orders and delivered food and beverages promptly. Contributed to high customer satisfaction ratings and replenished bar supplies as needed.
Account Executive at J.D. Mellberg Financial
June 1, 2024 - September 29, 2025Identified new business opportunities and generated leads through proactive prospecting and networking. Provided ongoing account management and client inquiries resolution. Analyzed market trends and competitor activity to identify growth opportunities for existing accounts. Served as main contact for key enterprise-level clients, ensuring needs were met and issues resolved promptly. Used CRM to track sales activities and leads. Conducted regular business reviews to assess needs and identify upsell or cross-sell opportunities. Trained new team members on product knowledge and sales techniques.
Room Attendant/Housekeeping at El Conquistador Resort
February 1, 2023 - September 29, 2025Provided exceptional guest service, ensuring a positive and memorable experience. Worked collaboratively with team members to achieve daily operational goals. Developed personalized recommendations for patrons based on their preferences leading to increased customer satisfaction. Maintained accurate records of guest preferences and special requests for personalized service. Maintained a clean and organized workstation at all times for efficient operations. Managed multiple tasks simultaneously during busy periods while maintaining attention to detail. Collaborated effectively with colleagues from diverse backgrounds to create a positive work environment.
Customer Care at Afni Riverside
January 1, 2022 - September 29, 2025Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints. Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience. Managed a high volume of incoming calls, emails, and chats. Collaborated with cross-functional teams to resolve complex customer issues and escalations. Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer care. Utilized CRM software to document all interactions and track progress.
Customer Service Representative at Circle K
December 1, 2017 - September 29, 2025Provided excellent customer service in a fast-paced environment. Greeted customers, maintained checkout areas, and processed transactions accurately. Stocked shelves, maintained inventory, and supported promotions. Built rapport with regular customers, ensuring a welcoming shopping experience. Adhered to safety and security protocols and kept a clean work area. Demonstrated flexibility in scheduling and achieved strong accuracy with cash handling and coupon/loyalty transactions.
Customer Service Representative at Bealls Inc
May 1, 2015 - September 29, 2025Delivered exceptional customer service, assisted customers with product information, and supported inventory management. Trained new associates and handled cash transactions accurately. Contributed to store sales goals and maintained an organized sales floor.
Sales and Marketing Manager at Prospect Promotions Inc
June 1, 2025 - PresentDirected sales and marketing operations, leading cross-functional teams to consistently meet and exceed performance targets. Developed and implemented strategic marketing plans that increased brand visibility, lead generation, and client acquisition. Managed the complete sales process from initial outreach to closing, maintaining a strong closing ratio and fostering long-term relationships with key accounts. Designed incentive programs and recognition initiatives to boost motivation, revenue, and retention. Collaborated with product development and creative teams to ensure consistent brand messaging across platforms. Delivered advanced training in sales strategies, negotiation, and customer engagement to elevate team performance.
Server / Bartender at Old Father Inn and Grill
April 1, 2025 - September 29, 2025Delivered exceptional dining and beverage service in a high-volume, fast-paced environment while maintaining accuracy and professionalism. Managed POS transactions, cash reconciliation, and bar inventory with attention to detail. Collaborated with kitchen staff to ensure accurate orders and timely delivery during peak service hours. Trained and mentored new staff on service excellence and product knowledge. Resolved guest concerns diplomatically, turning challenges into opportunities for loyalty. Maintained an organized, well-stocked bar and appealing presentation.
Account Executive at J.D. Mellberg Financial
June 1, 2024 - September 29, 2025Built and nurtured relationships with enterprise-level clients; served as primary point of contact for all account needs. Prospected to generate new business; leveraged CRM to manage pipelines and forecast revenue. Identified upsell opportunities to maximize client value. Conducted client reviews to understand evolving needs and align solutions with business objectives. Trained new hires in sales techniques and product knowledge to strengthen the team.
Room Attendant / Housekeeping at El Conquistador Resort
February 1, 2023 - September 29, 2025Maintained luxury-level cleanliness in guest rooms, exceeding resort standards. Responded promptly to guest requests and special accommodations to enhance the overall experience. Coordinated with other departments to ensure seamless service and timely fulfillment of guest needs. Maintained detailed records of completed work and special instructions for repeat guests. Supported team members in high-occupancy periods, ensuring operational goals were met without compromising quality.
Customer Care Representative at Afni Riverside
January 1, 2022 - September 29, 2025Managed high-volume customer interactions via phone, email, and chat while delivering exceptional service with professionalism and empathy. Resolved escalated concerns efficiently by collaborating with internal departments and implementing tailored solutions. Maintained detailed CRM records to track customer history and ensure continuity in service delivery. Assisted in onboarding and training new employees, focusing on service protocols, system use, and effective communication skills. Consistently met performance metrics in customer satisfaction, response times, and resolution rates.
Customer Service Representative at Circle K
December 1, 2017 - September 29, 2025Provided fast, accurate checkout service while managing daily cash transactions and maintaining register accuracy. Monitored and replenished inventory, ensuring shelves remained stocked and displays were well-presented. Delivered personalized service to regular customers, fostering loyalty and repeat business. Maintained compliance with safety, security, and regulatory procedures, including proper handling of restricted products. Assisted in store operations during peak hours, contributing to smooth workflows and positive customer experiences.
Customer Service Representative at Bealls Inc
May 1, 2015 - September 29, 2025Assisted customers with product selection, purchases, returns, and special orders while ensuring a positive shopping experience. Maintained accurate inventory records and organized displays to optimize product visibility and sales potential. Processed transactions efficiently while balancing registers at the end of each shift with accuracy. Supported store promotions by offering product knowledge and tailored recommendations to increase sales. Contributed to achieving store-wide sales goals through teamwork and proactive customer engagement.
Server/Bartender at Old Father Inn and Grill
April 1, 2025 - September 29, 2025Placing food and drink orders, greeting and seating customers, cleaning tables after guests leave, serving food and drinks, preparation of server's station, making drinks, placing orders in POS, taking payments, and delivering the best customer experience.
Account Executive at J.D. Mellberg Financial
June 1, 2024 - September 29, 2025Schedule appointments, gather asset information, create profiles, and manage a book of business.
Room Attendant/Housekeeping at El Conquistador Resort
February 1, 2023 - September 29, 2025Making beds, cleaning rooms/suites, bathrooms, and replenishing amenities.
Customer Care at Afni Riverside
January 1, 2020 - September 29, 2025Customer service, tier 1 tech support, placing orders, giving estimates, answering calls, and taking payments.
Customer Service Representative at Circle K
December 1, 2017 - September 29, 2025Cashier, stocking, cleaning, answering questions, store walker, fitting rooms, closing drawers, and lost or stolen merchandise.
Customer Service Representative at Bealls Inc
May 1, 2015 - September 29, 2025Customer service representative duties including assisting customers and performing sales floor tasks.
Education
Bachelor's in Science at Full Sail University
May 1, 2025 - September 29, 2025Bachelor's in Science at Full Sail University -Remote
May 1, 2025 - September 29, 2025High School Diploma at High School
January 1, 2008 - June 1, 2012Qualifications
Industry Experience
Financial Services, Retail, Professional Services, Travel & Hospitality, Media & Entertainment, Education
Skills
Experience Level
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