Available to hire
I am a detail-oriented administrative and customer experience professional with a track record supporting corporate services, operations, and client-facing teams in fast-paced environments. I enjoy designing promotional materials, managing social media, and leveraging digital tools to streamline processes and improve service delivery.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Coordinator, Corporate Services at Canada Pension Plan Investment Board
August 1, 2025 - September 29, 2025(Contract/temporary role) Continued coordination duties including on-site support and materials handling.
Coordinator, Corporate Services at Canada Pension Plan Investment Board
August 1, 2025 - September 29, 2025Temporary assignment supporting Corporate Services, focusing on workflow coordination, facilities support, and document management.
Coordinator, Corporate Services at Canada Pension Plan Investment Board
June 1, 2024 - September 29, 2025Operated within the Technology & Operations department to provide service delivery internally and across global offices; Utilized Microsoft Office, Teams and FMS Systems to complete daily tasks; Sorted, logged, and organized incoming mail and parcels; Facilitated courier arrangements and delivery for outgoing and interoffice mail; Monitored floors on site to manage the maintenance of printer and office supplies
Coordinator, Corporate Services at Canada Pension Plan Investment Board
June 1, 2024 - September 29, 2025Operated within the Technology & Operations department to provide service delivery internally and across global offices. Utilized Microsoft Office, Teams and FMS Systems to complete daily tasks. Sorted, logged, and organized incoming mail and parcels. Facilitated courier arrangements and delivery for outgoing and interoffice mail. Monitored floors on site to manage the maintenance of printer and office supplies.
Coordinator, Corporate Services at Canada Pension Plan Investment Board
June 1, 2024 - September 29, 2025Provided internal service delivery across global offices within the Technology & Operations department; utilized MS Office, Teams and FMS to complete daily tasks; sorted, logged, and organized incoming mail and parcels; coordinated courier arrangements and interoffice mail; oversaw printer and office supply maintenance.
Customer Experience Representative at Universal Music Group
September 30, 2023 - September 29, 2025Member of the Morgan Wallen pop-up shop sales team; provided customer service to approximately 1,200 customers over a 3-day period; organized and restocked product displays; streamlined restocking and order fulfillment during high-traffic periods; operated a POS system to fulfill customer purchases.
Customer Experience Representative at Universal Music Group
September 1, 2023 - PresentWorked as a member of the sales team for the Morgan Wallen pop-up shop; Provided customer service to approx. 1200 customers over a 3-day period; Organized and restocked product displays; Streamlined restocking and order fulfillment processes during high-traffic periods; Operated a Point of Sale (POS) system to fulfill customer purchases
Customer Experience Representative at Universal Music Group
September 1, 2023 - PresentWorked as a member of the sales team for the Morgan Wallen pop-up shop, providing customer service to approximately 1,200 customers over a 3-day period. Organized and restocked product displays; streamlined restocking and order fulfillment during high-traffic periods. Operated a POS system to fulfill customer purchases.
Administrative Assistant, Member Services - Hybrid at Friends & Advocates Peel
August 1, 2022 - September 29, 2025Coordinated social media strategy across multiple platforms including Facebook, Instagram, and Twitter; Utilized Canva to design promotional flyers and create social media posts; Utilized Microsoft Office to record weekly staff meeting minutes (in Word) and create activity sign-up sheets (in Excel); Handled and organized confidential member files; Received daily incoming calls and conducted weekly check-in calls with members; Attended and co-hosted in-person activities for members
Administrative Assistant, Member Services - Hybrid at Friends & Advocates Peel
August 1, 2022 - September 29, 2025Coordinated social media strategy across Facebook, Instagram, and Twitter. Used Canva to design promotional flyers and social posts. Maintained weekly meeting minutes in Word and activity sign-up sheets in Excel; handled confidential member files; managed daily calls and weekly check-ins; co-hosted in-person activities.
Administrative Assistant, Member Services - Hybrid at Friends & Advocates Peel
August 1, 2022 - September 29, 2025Coordinated social media strategy across multiple platforms; designed promotional flyers with Canva; maintained confidential member files; managed daily incoming calls and weekly check-in calls with members; assisted with in-person activities.
Promotional Booth Representative at London Property Corporation
November 1, 2021 - September 29, 2025Provided information and tours for residential locations in the London area; Distributed flyers and merchandise to current and future student tenants; Logged and organized student contact information via Microsoft Excel
Promotional Booth Representative at London Property Corporation
November 1, 2021 - September 29, 2025Provided information and tours for residential locations; distributed flyers and merchandise; logged and organized student contact information using Microsoft Excel.
Promotional Booth Representative at London Property Corporation
November 1, 2021 - September 29, 2025Provided information and tours for residential locations; distributed flyers and merchandise; logged and organized student contact information via Microsoft Excel.
Peer Academic Mentor - Remote at ResQ Youth International
August 1, 2021 - September 29, 2025Worked remotely and attended weekly team meetings via Zoom; Facilitated the summer mentorship program teaching introductions to grade 9 English, Science, Math, and Business; both one-on-one and in a group setting; Utilized Canva to create study guides and infographics as well as flyers, logos, and collages for company advertising, web design, and social media pages
Peer Academic Mentor - Remote at ResQ Youth International
August 1, 2021 - September 29, 2025Led the summer mentorship program teaching introductions to grade 9 English, Science, Math, and Business concepts; delivered one-on-one and group guidance; created study guides and visuals using Canva for advertising, web design, and social media.
Peer Academic Mentor - Remote at ResQ Youth International
August 1, 2021 - September 29, 2025Led the summer mentorship program teaching introductions to grade 9 English, Science, Math, and Business; delivered one-on-one and group sessions; created study guides and infographics for advertising, web design, and social media pages using Canva.
Customer Experience Representative at Indigo Books & Music Inc.
January 1, 2020 - September 29, 2025Maintained the organization of the store by restocking products, arranging books, and setting up displays; Provided knowledge and suggestions about products; Operated a cash register to fulfill both in-person sales and online orders; Processed exchanges, return requests, and pickup orders; Covered employees shifts at various Indigo locations via the IndigoShare system
Customer Experience Representative at Indigo Books & Music Inc.
January 1, 2020 - September 29, 2025Restocked and organized store, assisted customers with product knowledge, operated cash register for in-store and online orders, processed exchanges, returns, and pickup orders; covered shifts at multiple Indigo locations via IndigoShare system.
Customer Experience Representative at Indigo Books & Music Inc.
January 1, 2020 - September 29, 2025Maintained store organization by restocking products, arranging books, and setting up displays; provided knowledge and suggestions about products; operated a cash register for in-person and online sales; processed exchanges, return requests, and pickup orders; covered shifts at various Indigo locations via the IndigoShare system.
Education
Certificate at University of Toronto SCS
January 1, 2025 - April 1, 2028Bachelor of Arts in Political Science, Minor in Music at Western University
September 1, 2020 - April 1, 2023Ontario Secondary School Diploma; Regional Strings Program Certificate at Central Peel Secondary School
September 1, 2016 - June 1, 2020Certificate of Business, Marketing at University of Toronto, School of Continuing Studies
January 1, 2025 - April 1, 2028Bachelor of Arts, Political Science, Minor in Music at Western University
September 1, 2020 - April 1, 2023Ontario Secondary School Diploma, Regional Strings Program Certificate at Central Peel Secondary School
September 1, 2016 - June 1, 2020Certificate of Business, Marketing at University of Toronto School of Continuing Studies
January 1, 2025 - April 1, 2028Bachelor of Arts, Political Science, Minor in Music at Western University
September 1, 2020 - April 1, 2023Ontario Secondary School Diploma, Regional Strings Program Certificate at Central Peel Secondary School
September 1, 2016 - June 1, 2020Qualifications
Ontario Master Business License | Poetry by Kimberly Daniella
July 1, 2021 - September 29, 2025Ogo Tawa Black Artrepreneur Program Certificate
September 1, 2024 - September 29, 2025Dean Entrance Scholarship
November 1, 2020 - September 29, 2025Ontario Scholar Status
June 1, 2020 - September 29, 2025Ontario Master Business License
July 1, 2021 - September 29, 2025Ogo Tawa Black Artrepreneur Program Certificate
September 1, 2024 - September 29, 2025Dean Entrance Scholarship
November 1, 2020 - September 29, 2025Ontario Scholar Status
June 1, 2020 - September 29, 2025Ontario Master Business License
July 1, 2021 - September 29, 2025Ogo Tawa Black Artrepreneur Program Certificate
September 1, 2024 - September 29, 2025Dean Entrance Scholarship
November 1, 2020 - September 29, 2025Ontario Scholar Status
November 1, 2020 - September 29, 2025Industry Experience
Media & Entertainment, Retail, Education, Software & Internet, Professional Services, Government
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Graphic Designer
We have the best graphic designer experts on Twine. Hire a graphic designer in Toronto today.