Available to hire
Hi, I’m Kalpana Jeyaram, a results-driven website manager and PMP-certified project leader based in Edmonton. I specialize in website governance, migrations, revamps, and building scalable web solutions. I combine data-driven decision making with cyber security best practices to deliver fast, secure, and accessible sites that align with business goals.
With over 10 years of experience across hospitality brands and financial services, I lead cross-functional teams through complex initiatives, optimize user experience, and ensure seamless collaboration with strategy, analytics, development, and QA teams. I enjoy mentoring peers, refining processes, and driving measurable improvements in performance and bookings.
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Chinese
Intermediate
Korean
Intermediate
Spanish; Castilian
Intermediate
French
Intermediate
Work Experience
Web Marketing Manager at Banyan Tree Hotels & Resorts, Singapore
March 1, 2020 - September 29, 2025Led website migrations for four brand sites from Liferay to Sitecore 8.1; conducted UX and technical audits to boost speed and performance, achieving desktop load time improvements from 14.1s to 10.9s and notable mobile improvements. Governed website functionality, UX, performance, tagging, content structure and accessibility. Developed Functional Specification documents, Information Architecture, Sitemap, and all project materials. Produced and launched enhancements to increase site effectiveness and hotel bookings. Created CMS manuals and SOPs for Sitecore, and provided CMS training to stakeholders across senior management and teams in multiple countries. Monitored translations (EN, CN, KR, ES, FR) and led cross-functional coordination with strategy, analytics, UX, development and QA. Engaged with the SEO agency to implement technical fixes and updated keywords based on audits. Managed tagging load and campaign testing, ensuring quality and momentum across projects.
Webmaster at Banyan Tree Hotels & Resorts, Singapore
March 1, 2019 - September 29, 2025Governed and managed website functionality, user experience, performance, website tagging, content structure and accessibility. Created Functional Specification documents, Information Architecture, Sitemap and project-specific materials. Led cross-functional collaboration with business development partners and vendors to ensure effective communication. Supported content updates and translations across multiple languages; assisted with CMS training and guidance for peers and stakeholders.
Digital Project Manager at VML Qais – Singapore
September 1, 2015 - September 29, 2025Created project plans, timelines, cost estimates, scope statements, status reports, statements of work, change requests, QA templates and Functional Specifications. Managed the Hilton Hotel Deals revamp with additional functionalities and a new user interface. Oversaw social media campaigns for Barbie in Singapore and supported online campaigns and offline events for Mattel brands. Managed requests from the Dell service center; led video production for clients and assisted with online campaigns.
Senior Web Production Officer at HSBC – Sri Lanka
December 1, 2013 - September 29, 2025Led the HSBC Now staff website convergence Information Architecture project; rolled out SOPs and standardized IA practices across HSBC internal websites. Identified inefficiencies and recommended new procedures; gathered requirements for new projects.
Web Production Officer at HSBC – Sri Lanka
February 1, 2013 - September 29, 2025Created training materials and provided training to internal teams. Led a team across Hong Kong, Cairo, Colombo and Manila. Assisted the PM team with cost estimates and timelines for projects and tasks. Involved in website revamps, migrations and content updates via CMS platforms.
Web Associate at HSBC – Sri Lanka
May 1, 2011 - September 29, 2025Built and managed web pages for internal and external sites. Coordinated with the Project Management team to gather requirements, define scope, and produce documents and tracking sheets to monitor progress and ensure quality assurance.
Web Marketing Manager at Banyan Tree Hotels & Resorts
March 31, 2020 - September 29, 2025Managed website migrations for 4 brand websites from Liferay CMS to Sitecore 8.1; led UX/Technical audits to improve speed and performance; governed website functionality, user experience, performance, tagging, content structure, and accessibility; developed Functional Specification, Information Architecture, Sitemap; created proposals and launched enhancements to boost usability and hotel bookings; authored CMS manuals and SOPs; provided CMS training and guidance to stakeholders; monitored translations in EN, CN, KR, ES, FR; led cross-functional teams across strategy, analytics, UX, development and QA; tested campaign mechanisms and updated sites; collaborated with SEO agency to implement technical fixes and keyword updates; coordinated activities across strategy, analytics, UX, development, and QA teams.
Webmaster at Banyan Tree Hotels & Resorts
March 31, 2019 - September 29, 2025Governed website functionality, user experience, performance, website tagging, content structure and accessibility; developed CMS manuals and SOP documents; provided CMS training and recommendations to peers and stakeholders; managed translations in five languages; led cross-functional collaboration with business development partners and vendors; tested and developed campaign mechanisms and updated websites; managed website tagging and load; coordinated with SEO agency for technical SEO fixes; ensured project momentum across strategy, analytics, UX, development and QA teams.
Digital Project Manager at VML Qais – Singapore
September 30, 2015 - September 29, 2025Created project plans, timelines, cost estimates, scope of work, status reports, statements of work, change requests, QA templates and functional specifications; managed Hilton Hotel Deals revamp with enhanced features and new UI; oversaw Barbie social media campaigns in Singapore and supported online campaigns and offline events for Mattel brands; handled Dell service center requests; led video production for client campaigns.
Senior Web Production Officer at HSBC Sri Lanka
December 31, 2013 - September 29, 2025Led Information Architecture for the HSBC Now staff website convergence project; participated in workshops in Hong Kong and rolled out SOPs/frameworks to standardize IA practices across HSBC internal websites; identified inefficiencies and recommended new procedures; gathered requirements for new projects.
Web Production Officer at HSBC Sri Lanka
February 28, 2013 - September 29, 2025Created training documents and provided training to internal teams; acted as team lead overseeing members across Hong Kong, Cairo, Colombo and Manila; supported PM team with cost estimates and timelines; contributed to website revamps and migrations; updated content via CMS platforms.
Web Associate at HSBC Sri Lanka
May 31, 2011 - September 29, 2025Built and managed web pages and updated content for internal and external websites; coordinated with PM team to gather requirements and define scope; created documents and tracking sheets to monitor project progress and quality assurance.
Web Marketing Manager at Banyan Tree Hotels & Resorts
March 31, 2020 - September 29, 2025Managed website migrations for 4 brand websites, migrating from Liferay CMS to Sitecore 8.1. Led the UX/Technical audit to improve speed and performance, delivering faster page loads and smaller page sizes on desktop and mobile. Governed website functionality, user experience, performance, website tagging, content structure and accessibility. Created Functional Specification documents, Information Architecture, Sitemap and all project documents. Developed CMS manuals and SOPs, provided CMS training and stakeholder consultation across countries. Monitored and resolved CMS issues and translations (EN, CN, KR, ES, FR). Coordinated cross-functional teams (strategy, analytics, UX, development and QA) and engaged with SEO agency for technical fixes.
Webmaster at Banyan Tree Hotels & Resorts
March 31, 2019 - September 29, 2025Governed website functionality, user experience, performance, website tagging, content structure and accessibility. Developed CMS manuals, SOPs and relevant materials for different stakeholders. Provided CMS training and consultation to peers and senior management across multiple countries. Monitored and resolved front-end CMS issues, updated day-to-day content including translations in 5 languages. Led cross-functional collaboration with partners and vendors to ensure effective communication and project momentum. Engaged with SEO agency to review and implement technical SEO fixes and updated keywords based on audits.
Digital Project Manager at VML Qais – Singapore
September 30, 2015 - September 29, 2025Created project plans, timelines, cost estimates, scope of work, status reports, statements of work, change requests, QA templates and functional specifications. Managed the Hilton Hotel Deals revamp, adding functionalities and a new user interface. Managed social media campaigns for Barbie in Singapore and supported online/offline activations for Mattel brands. Handled requests from the Dell service center, led video productions, and assisted with online campaigns.
Senior Web Production Officer at Hong Kong and Shanghai Banking Corporation Limited (HSBC) – Sri Lanka
December 31, 2013 - September 29, 2025Led Information Architecture for the HSBC Now staff website convergence project. Ran workshops and rolled out SOPs to standardize IA best practices across HSBC internal sites. Identified inefficiencies and recommended procedural improvements for system/websites. Gathered requirements for new projects and contributed to IA/Sitemap planning.
Web Production Officer at Hong Kong and Shanghai Banking Corporation Limited (HSBC) – Sri Lanka
February 28, 2013 - September 29, 2025Created training documents and provided training to internal teams. Served as team lead for members across Hong Kong, Cairo, Colombo and Manila. Assisted PMs with cost estimates and timelines for projects. Participated in website revamps and migrations; updated content via CMS platforms.
Web Associate at Hong Kong and Shanghai Banking Corporation Limited (HSBC) – Sri Lanka
May 31, 2011 - September 29, 2025Built and managed web pages; coordinated with PM team to gather requirements and define scope. Created documents and tracking sheets to monitor project progress and ensure quality assurance; updated internal and external websites.
Education
MSc in Cyber Security at University of Hertfordshire
January 1, 2023 - January 1, 2023BSc in Information Technology at Middlesex University
January 11, 2030 - January 1, 2008MSc in Cyber Security at University of Hertfordshire, UK
January 1, 2023 - September 29, 2025BSc in Information Technology at Middlesex University of UK
January 1, 2008 - September 29, 2025Master of Science in Cyber Security at University of Hertfordshire, UK
January 11, 2030 - January 1, 2023Bachelor of Science in Information Technology at Middlesex University, UK
January 11, 2030 - January 1, 2008Qualifications
PMP (Project Management Professional)
January 1, 2014 - September 29, 2025PMP (Project Management Professional)
January 1, 2014 - September 29, 2025PMP (Project Management Professional)
January 1, 2014 - September 29, 2025Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Travel & Hospitality, Education, Other, Financial Services
Skills
See more
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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