Rachel S. Pope
I'm a Senior Product Designer with 15+ years of experience solving complex design problems across enterprise, financial, and consumer products.
About
I’m a Senior Product Designer with 15+ years of experience solving complex design problems across enterprise, financial, and consumer products. I own end-to-end user journeys, ship successful products, and work cross-functionally with Product Management and Engineering to align goals and deliver outcomes.
I specialize in product thinking, user research, prototyping, and building scalable solutions that meet both user needs and business objectives. I love turning research insights into simple, intuitive experiences and mentoring teams to raise the bar on design quality.
- 9 years' experience
- Joined September 2025
Industry experience
- Education
- Financial Services
- Government
- Professional Services
- Software & Internet
- Media & Entertainment
Work experience· 11 roles
Redesigned five enterprise applications, owning end-to-end user journeys to remove pain points and streamline navigation. Collaborated with product and engineering teams to ship successful products, increasing user satisfaction and driving a year-over-year rise in new contracts. Built a scalable, unified design system to ensure consistency and accelerate development. Translated complex business goals into intuitive dashboards and analytics tools through stakeholder workshops.
Led the design strategy and roadmap for a custom VA benefits web application, delivering end-to-end design—from ideation to prototyping, usability testing, and production handoff. Collaborated with product management, engineering, and subject matter experts to align on goals and ensure smooth execution of the product roadmap. Shipped improvements that reduced application send-back rates by 50% and decreased processing time. Conducted user research and iterative testing to create simple, intuitive experiences. Prototyped in Figma and Adobe XD.
Redesigned 5 enterprise applications, owning end-to-end user journeys to eliminate pain points; collaborated with product and engineering to ship products, increasing user satisfaction and driving year-over-year contract growth; developed a scalable unified design system to ensure consistency; translated complex business goals into intuitive dashboards and analytics tools through stakeholder workshops.
Education
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