User-centered design leader with 20+ years’ experience across UX, UI, and product design. Skilled in delivering end-to-end design for startups, enterprise, and consulting environments. Hands-on with research, prototyping, and design execution, while mentoring teams and collaborating with cross-functional stakeholders. Industry experience spans fintech, fraud prevention, education, real estate, and telecommunications, with roles at Deloitte Digital, NBN, GBG, Equifax, and Optus.…

Carrie Webster

User-centered design leader with 20+ years’ experience across UX, UI, and product design. Skilled in delivering end-to-end design for startups, enterprise, and consulting environments. Hands-on with research, prototyping, and design execution, while mentoring teams and collaborating with cross-functional stakeholders. Industry experience spans fintech, fraud prevention, education, real estate, and telecommunications, with roles at Deloitte Digital, NBN, GBG, Equifax, and Optus.…

Available to hire

User-centered design leader with 20+ years’ experience across UX, UI, and product design. Skilled in delivering end-to-end design for startups, enterprise, and consulting environments. Hands-on with research, prototyping, and design execution, while mentoring teams and collaborating with cross-functional stakeholders. Industry experience spans fintech, fraud prevention, education, real estate, and telecommunications, with roles at Deloitte Digital, NBN, GBG, Equifax, and Optus.

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Skills

Experience Level

Language

English
Fluent

Work Experience

UX Design Lead at GBG PLC (Global Digital Identity & Fraud Prevention)
January 1, 2025 - September 29, 2025
Led UX for complex fraud monitoring and identity verification platforms across APAC. Designed a new fraud monitoring platform used by financial institutions; delivered a complete redesign of GreenID identity verification platform; established a scalable design framework to streamline multi-product UX delivery across the APAC region.
UX Design Lead at GBG PLC (Global Digital Identity & Fraud Prevention)
January 1, 2025 - September 29, 2025
Led UX for complex fraud monitoring and identity verification platforms across APAC. Designed a new fraud monitoring platform, capturing and validating user feedback across Australia & Malaysia. Delivered a complete redesign of the GreenID identity verification platform, aligning stakeholders and validating with data insights. Achievement: Established a scalable design framework that streamlined multi-product UX initiatives across the region.
UX / UI Design & Strategy Consultant at UX Consulting (Contract)
January 1, 2021 - September 29, 2025
Provided user research, usability testing, and UX recommendations for clients including Nano Home Loans and Lexicon Digital; led data-visualization design projects and supported recruitment; contributed to MIT project via Toptal.
UX / UI Design & Strategy Consultant at UX Consulting (Contracts)
January 1, 2021 - September 29, 2025
Nano Home Loans: Delivered user research, usability testing, and UX recommendations for loan product flows. Lexicon Digital: Acting Head of Design; shaped UX offering and supported recruitment of new designers. MIT (Boston, via Toptal): Led design on a data visualization project in partnership with the South Australian Government.
Lead UX Designer at Learning (EdTech)
January 1, 2020 - September 29, 2025
Built and led a new UX team of four, introduced Lean UX practices; designed teacher management workflows, simplifying assignment processes and improving retention; collaborated across five development squads to embed validated UX practices.
Lead UX Designer at PLEARNING (EdTech)
January 1, 2020 - September 29, 2025
Built and led a new UX team of four, introduced Lean UX practices. Designed teacher management workflows, simplifying assignment processes and improving retention. Collaborated across five development squads to embed validated UX practices into delivery.
UX/UI Design Lead (Contract) at The One Spot (Real Estate Startup, ANZ-backed)
January 1, 2019 - September 29, 2025
Owned end-to-end design of real estate portal and mobile app for first-home buyers; conducted ongoing interviews, journey mapping, and iterative usability testing; set design vision and direction for the launch of the startup’s core product.
UX / UI Design Lead (Contract) at The One Spot (Real Estate Startup, ANZ-backed)
January 1, 2019 - September 29, 2025
Owned end-to-end design of real estate portal and mobile app for first-home buyers. Conducted ongoing interviews, journey mapping, and iterative usability testing. Set design vision and direction for the launch of the startup’s core product.
UX Manager at Deloitte Digital
January 1, 2018 - September 29, 2025
Led design teams on consulting projects with tight deadlines; mentored designers, refined processes, and managed UX recruitment; balanced leadership with hands-on design delivery.
UX Manager at Deloitte Digital
January 1, 2018 - September 29, 2025
Led design teams on consulting projects with tight deadlines. Mentored designers, refined processes, and managed UX recruitment. Balanced team leadership with hands-on design delivery under pressure.
User Experience Architect (Contract) at Equifax
January 1, 2017 - September 29, 2025
Sole UX designer for complex B2B data visualization tools in finance; introduced company-wide UX strategy and governance model; designed a platform visualizing corporate structures for lending decisions; worked with ~30 developers in Agile delivery.
User Experience Architect (Contract) at Equifax
January 1, 2017 - September 29, 2025
Sole UX designer for complex B2B data visualization tools in finance. Introduced company-wide UX strategy and governance model. Designed a platform visualizing corporate structures (ASIC, ABN, credit history data) for lending decisions. Worked with ~30 developers in an Agile delivery environment.
Senior UX Specialist at NBN Co
January 1, 2014 - September 29, 2025
Designed internal B2B platforms; captured end-user feedback via workshops and surveys; delivered detailed wireframes with functional specs.
Senior UX Specialist at NBN Co
January 1, 2014 - September 29, 2025
Designed internal B2B platforms, captured end-user feedback via workshops/surveys, and delivered detailed wireframes with functional specs.
Senior UX Architect at Optus Business
January 1, 2011 - September 29, 2025
Designed enterprise web applications; produced 150+ detailed wireframes; led usability testing and delivered a usability roadmap.
Senior UX Architect at Optus Business
January 1, 2011 - September 29, 2025
Designed enterprise web applications, produced 150+ detailed wireframes, led usability testing, and delivered a usability roadmap.
Independent UX Consultant at Independent UX Consulting
January 1, 2009 - September 29, 2025
RAN a web and UX consulting business for a wide client base across multiple industries.
Independent UX Consulting at Independent UX Consulting
January 1, 2009 - September 29, 2025
Ran a web and UX consulting business serving a wide client base.

Education

Master of Information Architecture at Charles Sturt University
January 11, 2030 - September 29, 2025
Bachelor of Visual Arts at College of Fine Arts (COFA)
January 11, 2030 - September 29, 2025
Master of Information Architecture at Charles Sturt University
January 11, 2030 - September 29, 2025
Bachelor of Visual Arts at College of Fine Arts (COFA)
January 11, 2030 - September 29, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Education, Real Estate & Construction, Telecommunications, Software & Internet, Professional Services, Media & Entertainment, Other

Skills

Experience Level