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I am an executive-level paid social and client experience leader with 8+ years of progressive experience driving client success, managing eight-figure budgets, and leading strategic account management across enterprise clients. I am a relationship-oriented, data-driven problem solver who excels at building high-performing teams, developing innovative paid social strategies, and implementing AI-driven solutions to streamline campaign management and improve performance. I pride myself on optimizing the customer journey, delivering measurable growth, and maintaining strong client partnerships with 100% Net Revenue Retention. I thrive in cross-functional environments, advise on innovative solutions at the executive level, and drive renewals, upsells, and new business through strategic social leadership.…I am an executive-level paid social and client experience leader with 8+ years of progressive experience driving client success, managing eight-figure budgets, and leading strategic account management across enterprise clients. I am a relationship-oriented, data-driven problem solver who excels at building high-performing teams, developing innovative paid social strategies, and implementing AI-driven solutions to streamline campaign management and improve performance. I pride myself on optimizing the customer journey, delivering measurable growth, and maintaining strong client partnerships with 100% Net Revenue Retention. I thrive in cross-functional environments, advise on innovative solutions at the executive level, and drive renewals, upsells, and new business through strategic social leadership.

Kristen Hogentogler

Data Analyst, Project Manager, Social Media Manager, +3

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I am an executive-level paid social and client experience leader with 8+ years of progressive experience driving client success, managing eight-figure budgets, and leading strategic account management across enterprise clients. I am a relationship-oriented, data-driven problem solver who excels at building high-performing teams, developing innovative paid social strategies, and implementing AI-driven solutions to streamline campaign management and improve performance. I pride myself on optimizing the customer journey, delivering measurable growth, and maintaining strong client partnerships with 100% Net Revenue Retention. I thrive in cross-functional environments, advise on innovative solutions at the executive level, and drive renewals, upsells, and new business through strategic social leadership.…I am an executive-level paid social and client experience leader with 8+ years of progressive experience driving client success, managing eight-figure budgets, and leading strategic account management across enterprise clients. I am a relationship-oriented, data-driven problem solver who excels at building high-performing teams, developing innovative paid social strategies, and implementing AI-driven solutions to streamline campaign management and improve performance. I pride myself on optimizing the customer journey, delivering measurable growth, and maintaining strong client partnerships with 100% Net Revenue Retention. I thrive in cross-functional environments, advise on innovative solutions at the executive level, and drive renewals, upsells, and new business through strategic social leadership.

Available to hire

I am an executive-level paid social and client experience leader with 8+ years of progressive experience driving client success, managing eight-figure budgets, and leading strategic account management across enterprise clients. I am a relationship-oriented, data-driven problem solver who excels at building high-performing teams, developing innovative paid social strategies, and implementing AI-driven solutions to streamline campaign management and improve performance. I pride myself on optimizing the customer journey, delivering measurable growth, and maintaining strong client partnerships with 100% Net Revenue Retention. I thrive in cross-functional environments, advise on innovative solutions at the executive level, and drive renewals, upsells, and new business through strategic social leadership.

Skills

Experience Level

Expert

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Intermediate

Language

English

Fluent

Work Experience

Senior Client Success Manager at Fountain Forward

January 1, 2025 - September 30, 2025

Recruited to a data and analytics consulting firm to help automotive dealerships address performance gaps using data-driven insights. Audited pre-sale, onboarding, and post-sale processes to accelerate value and boost client satisfaction. Led data-driven client performance calls and translated complex data into actionable strategies. Selected to join the AI product team to develop a client-success-focused LLM and increase adoption across internal teams.

Associate Director - Paid Social at Wpromote

January 1, 2025 - Present

Lead enterprise paid social strategies and manage 8+ figure budgets across key accounts. Lead a team of account managers, conduct strategy audits, and oversee onboarding of new clients. Develop AI-driven solutions and playbooks to reduce manual effort and drive performance across major social platforms. Maintain executive-level relationships and ensure retention and expansion.

Partner Experience Manager at BuyerBridge

January 1, 2024 - September 30, 2025

Transitioned to a white-labeled AdTech SaaS platform to support agency and tech partners. Built data-driven workflows and dashboards, pioneered omnichannel marketing approaches, and collaborated with Account Executives on sales demos. Resolved performance and technical issues, conducted QBRs, and managed monthly billing cycles with upsell opportunities to drive revenue.

Partner Engagement & Marketing Manager at Great Food and Friends Food Group

January 1, 2019 - September 30, 2025

Served as the primary point of contact for franchisees across multiple concepts. Executed integrated campaigns across social, digital, and local channels to drive awareness and sales. Conducted onsite visits, ensured brand standards, monitored franchise health metrics, and partnered with C-suite on product launches and tool rollouts.

Senior Client Success Manager at Fountain Forward

January 1, 2025 - September 30, 2025

Audited pre-sale, onboarding, and post-sale processes to shorten time-to-value and boost client satisfaction. Led data-driven client performance calls on a weekly, monthly, and quarterly cadence. Translated complex data into actionable insights and designed strategies that helped clients achieve sales goals. Collaborated with project management to ensure timely delivery and client success; joined AI product efforts to develop a client-success-focused LLM and drive adoption across internal teams.

Associate Director - Paid Social at Wpromote

January 1, 2025 - Present

Lead enterprise paid social strategies for key accounts, managing 8+ figure budgets and directing a team of account managers. Conduct comprehensive strategy audits and overhauls, including a major restructure for a key client with an ~$800K monthly retainer. Partner with business development to support new business pitches and provide hands-on media planning, optimization, reporting, testing, and platform innovations across major social channels. Develop AI-driven playbooks to reduce manual effort and scale operations while maintaining C-suite-level client relationships for retention and expansion.

Partner Engagement & Marketing Manager at Great Food and Friends Food Group

December 31, 2019 - September 30, 2025

Primary point of contact for franchisees across multiple concepts; developed and executed integrated marketing campaigns across social, digital, and local channels to drive awareness and sales. Conducted franchisee calls, onsite visits, and ensured brand standards and compliance. Collaborated with C-suite on product launches and tool rollouts; monitored franchise health metrics and identified opportunities to improve satisfaction and performance.

Partner Experience Manager at BuyerBridge

December 31, 2024 - September 30, 2025

Transitioned to a white-labeled AdTech SaaS platform representing agency and tech partners; cultivated partnerships, created data-driven workflows, SOPs, and dashboards for internal and external support. Led omnichannel marketing initiatives by integrating paid social strategies; supported sales demos with social media and technical expertise; resolved performance and technical issues per SLAs; conducted monthly QBRs and drove renewals and upsell opportunities.

Senior Client Success Manager at Fountain Forward

January 1, 2025 - September 30, 2025

Recruited to this data and analytics consulting firm after excelling in managing their account in a prior role, leveraging expertise to help automotive dealerships identify and address performance gaps through data-driven insights. Led data-driven client performance calls on a weekly, monthly, and quarterly basis to ensure alignment and results. Partnered with project management teams to ensure timely project completion and client success. Translated complex data into actionable insights, crafting compelling narratives to inform client strategies. Designed and executed data-driven strategies that enabled clients to surpass sales goals and KPIs.

Associate Director - Paid Social at Wpromote

January 1, 2025 - Present

Lead one of the agency’s key accounts, providing executive-level enterprise paid social strategies. Manage 8+ figure paid social budgets across enterprise-level clients, driving measurable performance and growth. Lead a team of account managers, guiding strategy, developing talent, and overseeing onboarding of new client accounts. Conduct complete strategy audits and overhauls for high-value accounts, including leading a restructure for a key client with an ~$800K monthly retainer. Partner with business development teams to support new business pitches through audits, social strategy development, and innovative recommendations tailored to prospective client needs. Develop AI-driven solutions and playbook frameworks to reduce manual effort across paid social accounts. Oversee client relationships by articulating strategic vision, presenting performance insights, and ensuring account retention and expansion.

Partner Engagement & Marketing Manager at Great Food and Friends Food Group

December 31, 2019 - September 30, 2025

Served as the primary point of contact for franchisees across multiple concepts under a national restaurant group. Developed and executed integrated marketing campaigns across social, digital, and local channels to drive awareness and sales for franchise locations. Facilitated productive franchisee calls to provide marketing expertise, training, address concerns, and implement strategies to enhance brand performance and standards. Traveled to conduct onsite visits, ensuring compliance, operational excellence, and strengthening franchisee relationships. Advocated for franchisee inclusion in key business decisions, fostering collaboration and aligned partnership initiatives. Monitored franchise health metrics, identifying areas for improvement to drive satisfaction and operational success. Represented the company at franchise acquisition events, delivering compelling pitches and highlighting the strength of brand marketing support. Partnered with C-suite leadership on product launches an

Partner Experience Manager at BuyerBridge

December 31, 2024 - September 30, 2025

Transitioned to this white-labeled subscription-based B2B AdTech SaaS platform representing agency and tech partners. Cultivate partnerships with book of business, offering strategic, operational and technical support. Managed social media partnerships, collaborating with platform reps and agencies to optimize client performance and uncover new opportunities. Formed a data-driven approach to customer success and support through creation of automated workflows, SOPs, and corresponding dashboards for internal and external contact channels (triggers, automated responses, etc.). Pioneered the organization’s first omnichannel marketing approach, integrating paid social strategies to maximize impact across the client base. Support Account Executives during sales demos to provide social media and technical expertise to prospective clients. Resolve social performance and technical issues by delivering troubleshooting support in adherence to ticket SLAs. Conducted QBRs to showcase client metr