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I am a customer service and dispatch professional with extensive experience in hospitality, travel, and airport operations. I excel at building positive guest experiences, coordinating cross-functional teams, and solving complex problems under pressure. Fluent in English and Spanish, I leverage strong communication, interpreter skills, and a service‑oriented mindset to support passengers and colleagues across ships, hotels, airports, and cruise terminals. I am committed to delivering high-quality service and fostering collaborative environments.…I am a customer service and dispatch professional with extensive experience in hospitality, travel, and airport operations. I excel at building positive guest experiences, coordinating cross-functional teams, and solving complex problems under pressure. Fluent in English and Spanish, I leverage strong communication, interpreter skills, and a service‑oriented mindset to support passengers and colleagues across ships, hotels, airports, and cruise terminals. I am committed to delivering high-quality service and fostering collaborative environments.

Marilyn Santiago Labrador

Graphic Designer, Illustrator, Photographer, +3

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I am a customer service and dispatch professional with extensive experience in hospitality, travel, and airport operations. I excel at building positive guest experiences, coordinating cross-functional teams, and solving complex problems under pressure. Fluent in English and Spanish, I leverage strong communication, interpreter skills, and a service‑oriented mindset to support passengers and colleagues across ships, hotels, airports, and cruise terminals. I am committed to delivering high-quality service and fostering collaborative environments.…I am a customer service and dispatch professional with extensive experience in hospitality, travel, and airport operations. I excel at building positive guest experiences, coordinating cross-functional teams, and solving complex problems under pressure. Fluent in English and Spanish, I leverage strong communication, interpreter skills, and a service‑oriented mindset to support passengers and colleagues across ships, hotels, airports, and cruise terminals. I am committed to delivering high-quality service and fostering collaborative environments.

Available to hire

I am a customer service and dispatch professional with extensive experience in hospitality, travel, and airport operations. I excel at building positive guest experiences, coordinating cross-functional teams, and solving complex problems under pressure.

Fluent in English and Spanish, I leverage strong communication, interpreter skills, and a service‑oriented mindset to support passengers and colleagues across ships, hotels, airports, and cruise terminals. I am committed to delivering high-quality service and fostering collaborative environments.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

English

Fluent

Spanish; Castilian

Advanced

Work Experience

Dispatcher and Shoreside Excursions Shorex Manager at Cruise Plus

December 1, 2022 - Present

Aid passengers with embarking and debarking processes on tours for ships such as Norwegian VIVA and Seven Seas Explorer; support guests at the hotel Hospitality Desk, provide information, arrange transportation, and escort guests between the ship and hotel.

Cruise Guest Ambassador at Travel Services

February 1, 2025 - October 11, 2025

Assist passengers with embarkation and debarkation from varied cruise ships (e.g., Viking, The Ritz-Carlton Evrima); operate across Port facilities, hotels, airports, and activities to support guests traveling to and from ships.

Airport Support Agent at GMD Airport

January 1, 2022 - October 11, 2025

Assist passengers with disabilities through airport navigation, from terminal entrance to gate, security, aircraft seating, arrivals, baggage claim, and connections; support as needed throughout the travel journey.

Video Medical Interpreter at Martti, Puerto Rico

May 1, 2019 - October 11, 2025

Facilitated back-to-back communication and translation between healthcare providers and patients; evaluated patient understanding; conducted medical and general interpreting for patients and families; recorded interpretation activities in compliance with hospital standards.

Transportation Security Administration Officer at TSO, TSA, Puerto Rico

September 1, 2015 - October 11, 2025

Detected and mitigated security risks; conducted security screening for millions of passengers annually; implemented queue management strategies to reduce wait times and enhance safety.

Dispatcher and Shoreside Excursions Shorex Manager at Cruise Plus

December 1, 2022 - Present

Aid passengers with embarkation/debarkation processes for ships such as Norwegian VIVA and Seven Seas Explorer; manage shoreside excursions and escort services; provide information and transportation at the hospitality desk to ensure a seamless guest experience.

Cruise Guest Ambassador at Travel Services

February 1, 2025 - October 13, 2025

Assist passengers with embarkation/debarkation across multiple cruise lines; operate across ports, hotels, airports, and various passenger activities to support travel transitions and experiences.

Airport Support Agent at GMD

January 1, 2022 - October 13, 2025

Assist passengers with disabilities through airport processes from entrance to gate, including security checkpoints and connections, ensuring smooth and accessible travel.

Video Medical Interpreter at Martti, Puerto Rico

May 1, 2019 - October 13, 2025

Facilitated back-to-back communication and translation between healthcare providers and patients; evaluated patient comprehension and documented interpretation activities in compliance with standards.

Transportation Security Officer (TSO) at TSA

September 1, 2015 - October 13, 2025

Detected and mitigated security risks; conducted security screening for millions of passengers annually; implemented queue management strategies to reduce wait times and improve safety.