Available to hire
I’m Andrea Bolanos Mendez, a Product Designer with hands-on experience building accessible, scalable products. I enjoy turning complex problems into intuitive experiences and collaborating with cross-functional teams to ship impact-focused designs.
I’ve driven measurable outcomes across roles at Intuit TurboTax and in academic settings, including influencing strategy with research-backed insights, expanding design systems for international markets, and leading lifecycle design from concept to launch. I bridge technology, design, and business to deliver user-centered solutions that move the business forward.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Spanish; Castilian
Fluent
French
Advanced
Work Experience
Design Assistant at Human Factors Integration, University of Toronto
April 30, 2025 - October 1, 2025Benchmark gym facility safety and navigation practices through an Operational Experience Review, synthesizing regulations, standards, guidelines, and comparable cases to inform design requirements. Performed functional and task analyses alongside a risk assessment to ensure that digital and physical design components met safety and usability requirements. Developed and presented a mobile-first navigation prototype and a comprehensive final report.
Product Design Lead at Capstone Design Project, Intuit (TurboTax) & University of Toronto
April 30, 2025 - October 1, 2025Led end-to-end development of a consolidated help solution that integrated deadlines, personalized checklists, tutorials, and a learning hub to boost engagement and filing confidence of first-time tax filers. Designed and executed 15+ moderated usability tests to analyze qualitative insights and quantitative metrics (error rates, task completion times, System Usability Scale), reducing friction at critical steps in the tax journey. Delivered production-ready assets, including interactive prototypes, design specifications, accessibility documentation, and implementation requirements, ensuring alignment with Intuit stakeholders, academic partners, and user needs.
Design Analyst at Human Factors Integration, University of Toronto
April 30, 2025 - October 1, 2025Benchmark gym facility safety and navigation through an Operational Experience Review (OER), synthesizing regulations, standards, guidelines, and comparable cases to inform design requirements. Performed functional and task analyses alongside a risk assessment, mapping user activities and brainstorming potential hazards to ensure safety and usability requirements. Developed and presented a mobile-first navigation prototype and complementary wayfinding tools, delivering a comprehensive final report that combined research, risk analysis, and design outputs for safer and more efficient facility use.
Product Design Lead | Capstone Design Project at Intuit (TurboTax) & University of Toronto
April 30, 2025 - October 1, 2025Led end-to-end development of a consolidated help solution that integrated deadlines, personalized checklists, tutorials, and a learning hub to boost engagement and filing confidence of first-time tax filers. Designed and executed 15+ moderated usability tests to analyze qualitative insights and quantitative metrics (error rates, task completion times, System Usability Scale). Delivered production-ready assets, including interactive prototypes, design specifications, accessibility documentation, and implementation requirements, ensuring alignment with Intuit stakeholders, academic partners, and user needs.
Design Analyst at Human Factors Integration, University of Toronto
April 1, 2025 - October 1, 2025Benchmarked gym facility safety and navigation practices through an Operational Experience Review, synthesizing regulations, standards, guidelines, and comparable cases to inform design requirements. Performed functional and task analyses alongside risk assessment, mapping user activities and brainstorming potential hazards to ensure safety and usability requirements. Developed and presented a mobile-first navigation prototype and wayfinding tools, delivering a comprehensive final report that combined research, risk analysis, and design outputs for safer and more efficient facility use.
Design Lead at Capstone Design Project, Intuit (TurboTax) & University of Toronto
April 1, 2025 - October 1, 2025Led end-to-end development of a consolidated help solution that integrated deadlines, personalized checklists, tutorials, and a learning hub to boost engagement and filing confidence of first-time tax filers. Designed and executed 15+ moderated usability tests to analyze qualitative insights and quantitative metrics (error rates, task completion times, System Usability Scale), reducing friction at critical steps in the tax journey. Delivered production-ready assets, including interactive prototypes, design specifications, accessibility documentation, and implementation requirements, ensuring alignment with Intuit stakeholders and academic partners.
Product Designer (Internship) at Intuit (TurboTax)
August 31, 2024 - October 1, 2025Led end-to-end redesign of the self-employment income experience, aligning business, user, and technical requirements to reduce filing complexity and friction, increasing completion rates by 11 points, facilitating 21% unit growth, and driving $23.4M in revenue impact. Owned the redesign of TurboTax’s key bookmark feature, transforming it into an intuitive, web-friendly experience that improved user organization and reduced engineering debugging time. Prioritized strategic opportunities for end-to-end personalized guidance, enabling leadership to focus on high-value opportunities and contributing to 51% year-over-year revenue growth. Expanded the design system by adapting icon libraries for French and Spanish markets, ensuring visual consistency across regions. Conducted multi-method research (22 interviews, 30+ usability tests, A/B tests) to uncover pain points and validate solutions, resulting in 16.5% feature adoption growth and 2.3% fewer user abandonments. Advised senior leaders
Product Designer (Internship) at Intuit (TurboTax)
August 31, 2024 - October 1, 2025Led end-to-end redesign of the self-employment income experience, aligning business, user, and technical requirements to reduce filing complexity and friction. Increased completion rate by 11 points, contributed to 21% unit growth, and delivered $23.4M revenue impact. Owned redesign of TurboTax's key bookmark feature, transforming it into an intuitive, web-friendly experience. Expanded design system with global counterparts for French and Spanish markets, ensuring visual consistency and cultural appropriateness. Conducted 22 interviews, 30+ usability tests, and A/B experiments to uncover pain points and validate solutions, driving 16.5% feature adoption growth and reducing user abandonment. Advised leadership with research-backed recommendations and proof-of-concept prototypes for AI-powered guidance and mobile-first journeys. Collaborated across product, engineering, tax, and marketing in an Agile context to support MVP prioritization, backlog refinement, and QA.
Product Designer ( Internship ) at Intuit (TurboTax)
August 1, 2024 - October 1, 2025Led end-to-end redesign of self-employment income experience, aligning business, user, and technical requirements to reduce filing complexity/friction, increasing completion rates by 11 points, facilitating 21% unit growth, and $23.4M in revenue impact. Owned the redesign of TurboTax’s key bookmark feature, transforming it into an intuitive, web-friendly experience that improved user organization and reduced engineering debugging time. Prioritized and evaluated opportunities for end-to-end personalized guidance, enabling leadership to focus on high-value opportunities and directly contributing to 51% year-over-year revenue growth. Expanded the design system by collaborating with global counterparts to adapt icon libraries for French and Spanish markets, ensuring visual consistency and cultural appropriateness. Facilitated multi-method research (22 interviews, 30+ usability tests, A/B experiments) to uncover pain points and validate solutions, resulting in 16.5% feature adoption growt
Research Assistant (Human Factors Design) at University of Toronto - Safety, Equity & Design Lab
March 31, 2023 - October 1, 2025Led the design of Medic, a mobile app for the International Human Factors Symposium Health Challenge, applying human factors design principles to address gaps in Ontario’s transitional healthcare system. Conducted user interviews, competitive analysis, and literature reviews to translate insights into UX strategies that improved medication tracking, patient independence, and continuity of care. Co-led literature review on clinical checklist design and developed an open-source database synthesizing practices across specialties to give healthcare practitioners access to tested tools, reducing medical errors and supporting safer, evidence-based care. Represented the team at the University of Toronto’s Undergraduate Research Conference and the International Symposium on Human Factors and Ergonomics in Healthcare.
Research Assistant (Human Factors Design) at University of Toronto - Safety, Equity & Design Lab
March 31, 2023 - October 1, 2025Led the design of Medic, a mobile app for the International Human Factors Symposium Health Challenge, applying human factors design to address gaps in Ontario’s transitional healthcare system. Conducted user interviews, competitive analysis, and literature reviews to translate insights into UX strategies that improved medication tracking, patient independence, and continuity of care. Co-led literature review on clinical checklist design and developed an open-source database synthesizing practices across specialties to provide healthcare practitioners with tested tools—reducing medical errors and supporting safer, evidence-based care. Represented the team at the university’s Undergraduate Research Conference and at the International Symposium on Human Factors and Ergonomics in Healthcare.
Research Assistant (Human Factors Design) at University of Toronto - Safety, Equity & Design Lab
March 1, 2023 - October 1, 2025Led the design of Medic, a mobile app for the International Human Factors Symposium Health Challenge, applying human factors design principles to address gaps in Ontario’s transitional healthcare system. Conducted user interviews, competitive analysis, and literature reviews to uncover pain points and translate insights into UX strategies that improved medication tracking, patient independence, and continuity of care. Co-led literature review on clinical checklist design and developed an open-source database synthesizing practices across specialties to provide healthcare practitioners with tested tools, reducing medical errors and supporting safer, evidence-based care. Represented the team at the University of Toronto’s Undergraduate Research Conference and at the International Symposium on Human Factors and Ergonomics in Healthcare, presenting findings that advanced cross-disciplinary dialogue on clinical safety practices.
Web Design Lead at ELM Tree Health Care Staffing Solutions (Non-profit)
August 31, 2022 - October 1, 2025Led team in redesigning a legacy website that hindered client usability, coordinating milestones to deliver six new core pages and strengthen the organization’s digital presence. Facilitated client meetings to align on progress, set project direction, and improve team efficiency. Adapted stakeholder requirements into user stories, backlog items, and sprint milestones, ensuring balanced delivery of business priorities with user-centered outcomes to improve scalability and user experience.
Web Design Lead at ELM Tree, Health care Staffing Solutions (Non-profit)
August 31, 2022 - October 1, 2025Led a team in redesigning a legacy website to improve client usability, delivering six core pages and strengthening the organization’s digital presence. Facilitated client meetings to align on progress, using design assets to set project direction, enabling clearer task division and improved team efficiency. Adapted stakeholder requirements into user stories, backlog items, and sprint milestones, ensuring balanced delivery of business priorities with user-centered design outcomes, improving scalability and user experience.
Web Design Lead at ELM Tree, Health care Staffing Solutions (Non-profit)
August 1, 2022 - October 1, 2025Led a team in redesigning a legacy website that hindered client usability, delivering six new core pages and strengthening the organization’s digital presence. Facilitated client meetings to align on progress, using design assets to set project direction, enabling clearer task division and improved team efficiency. Adapted stakeholder requirements into user stories, backlog items, and sprint milestones, ensuring balanced delivery of business priorities with user-centered design outcomes, improving scalability and user experience.
Education
Bachelor of Applied Science in Industrial Engineering (BASc) - Minor: Engineering Business at University of Toronto
September 1, 2020 - June 1, 2025Bachelor of Applied Science in Industrial Engineering (BASc) with Honours at University of Toronto
September 1, 2020 - June 1, 2025Bachelor of Applied Science in Industrial Engineering (BASc) with Honors at University of Toronto
September 1, 2020 - June 1, 2025Minor: Engineering Business at University of Toronto
September 1, 2020 - June 1, 2025Qualifications
Minor in Engineering Business
September 1, 2020 - June 1, 2025Dean’s Honour List
September 1, 2020 - June 1, 2025Dean's Honour List
January 11, 2030 - October 1, 2025Industry Experience
Healthcare, Education, Non-Profit Organization, Software & Internet, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Hire a Product Designer
We have the best product designer experts on Twine. Hire a product designer in Mississauga today.