Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
Uzbek
Fluent
Russian
Fluent
English
Advanced
Chinese
Advanced
German
Advanced
Work Experience
Customer Operations Intern at Tenge Bank, Uzbekistan
October 1, 2023 - October 1, 2025Handled pre- and post-sale inquiries via a contact center. Managed 20–30 international transactions daily using SWIFT. Used in-house and custom-built CRM platforms to manage client inquiries, support SWIFT/transaction workflows, ensuring high levels of customer satisfaction and compliance.
Co-Founder & Growth Manager at Infinite Roses (flower boutique)
December 31, 2022 - October 1, 2025Built a loyal client base through referrals and online platforms, generating CHF 15k/year in income. Managed supplier relationships, inventory, and import logistics; coordinated order fulfillment to ensure smooth delivery of high-end customized products.
Mandarin Tutor, Remote at Self-employed / Freelance
January 1, 2018 - PresentProvided personalized Mandarin instruction to 70+ students aged 5 to 50, including classes on communicating in Mandarin for business. Helped learners reach strong outcomes on the HSK exam, with over 50% achieving B2 proficiency. Built a loyal client base through referrals and online platforms, generating CHF 15k/year in income.
Education
Bachelor's in International IT Management at Luzern University of Applied Sciences and Arts
January 1, 2022 - January 1, 2025Master's student in Applied Information & Data Science at HSLU (Hochschule Luzern)
September 1, 2025 - October 1, 2025Bachelor's in Business Administration at Shanghai University of Applied Sciences and Law
January 11, 2030 - January 1, 2023Alibaba E-commerce Talent Program at Alibaba
January 11, 2030 - October 1, 2025Qualifications
Alibaba E-commerce Talent Program
January 11, 2030 - October 1, 2025Industry Experience
Education, Software & Internet, Professional Services, Retail, Computers & Electronics
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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