Available to hire
I am a customer support specialist with hands-on hospital experience dedicated to helping patients and families navigate care with empathy and clarity. I respond to inquiries, assist with appointments, resolve billing and insurance issues, and collaborate with clinicians and staff to ensure smooth, patient-centered service.
I am highly empathetic, detail-oriented, and a collaborative team player who communicates clearly and respectfully. I enjoy solving problems, learning hospital policies and procedures, and using CRM and digital tools to enhance the patient experience while maintaining confidentiality.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Customer Support Specialist at Owerri Federal Teaching Hospital
January 1, 2024 - PresentAssisted patients and families; answered questions about appointments, billing, insurance, and hospital services; helped patients navigate the hospital system (check-in, referrals, test results); managed communications (phone, email, in-person inquiries); coordinated between departments (labs, nursing units, billing offices); resolved complaints; escalated unresolved issues to the appropriate departments; maintained records (updated patient information, appointment schedules, feedback logs); improved patient experience by gathering feedback and ensuring compassionate and confidential interactions.
Customer Support Specialist at Owerri Federal Teaching Hospital
January 1, 2024 - PresentAssisted patients and families; answered questions about appointments, billing, insurance, and hospital services. Helped patients navigate the hospital system (check-in, referrals, test results). Managed communications; handled phone calls, emails, or in-person inquiries professionally. Coordinated between departments (labs, nursing units, billing offices). Resolved complaints; escalated unresolved issues to Patient Relations. Maintained records and updated patient information, appointment schedules, or feedback logs. Gathered feedback to improve services; ensured interactions were compassionate and confidential.
Customer Support Specialist at Owerri Federal Teaching Hospital
January 1, 2024 - PresentAssisting patients and families. Answering questions about appointments, billing, insurance, and hospital services. Helping patients navigate the hospital system (check-in, referrals, test results). Managing communication: handling phone calls, emails, or in-person inquiries professionally. Coordinating between departments (like labs, nursing units, or billing offices). Resolving complaints. Escalating unresolved issues to the appropriate departments (like Patient Relations). Maintaining records: updating patient information, appointment schedules, or feedback logs. Improving patient experience: gathering feedback to improve services. Ensuring all interactions are handled with compassion and confidentiality.
Customer Support Specialist at Ubiaja General Hospital
December 31, 2022 - October 2, 2025Responded to patient inquiries and concerns via phone, email, or in-person; resolved billing and insurance-related issues; provided information on hospital policies, procedures, and services; assisted with appointment scheduling and registration; handled complaints and feedback, escalating complex issues to relevant departments; collaborated with hospital staff to resolve patient concerns; maintained accurate records and reports; offered emotional support and empathy to patients and families; followed up on patient concerns to ensure resolution; continuously improved knowledge of hospital services and policies.
Customer Support Specialist at Ubiaja General Hospital
December 31, 2022 - October 2, 2025Responding to patient inquiries and concerns via phone, email, or in-person. Resolving billing and insurance-related issues. Providing information on hospital policies, procedures, and services. Assisting with appointment scheduling and registration. Handling complaints and feedback, escalating complex issues to relevant departments. Collaborating with hospital staff to resolve patient concerns. Maintaining accurate records and reports. Offering emotional support and empathy to patients and families. Following up on patient concerns to ensure resolution. Continuously improving knowledge of hospital services and policies.
Customer Support Specialist at Ubiaja General Hospital
January 1, 2022 - October 2, 2025Responded to patient inquiries and concerns via phone, email, or in-person. Resolved billing and insurance-related issues. Provided information on hospital policies, procedures, and services. Assisted with appointment scheduling and registration. Handled complaints and feedback, escalating complex issues to relevant departments. Collaborated with hospital staff to resolve patient concerns. Maintained accurate records and reports. Offered emotional support and empathy to patients and families. Followed up on patient concerns to ensure resolution. Continuously improved knowledge of hospital services and policies.
Education
Higher National Diploma (HND) at Federal Polytechnic Nekede Owerri
January 1, 2010 - January 1, 2022National Diploma (ND) at Federal Polytechnic Nekede Owerri
January 1, 2017 - January 1, 2019WASSCE (High School Diploma) at Mother Mary Colman Memorial Girls Secondary School Ogbor Nguru Mbaise
January 1, 2008 - January 1, 2014National Diploma (ND) in Pharmaceutical Technology at Federal Polytechnic Nekede, Owerri, Imo State, Nigeria
January 1, 2017 - December 31, 2019Higher National Diploma (HND) at Federal Polytechnic Nekede, Owerri, Imo State, Nigeria
January 1, 2010 - December 31, 2022WASSCE (High School Diploma) at Mother Mary Colman Memorial Girls Secondary School, Ogbor Nguru, Mbaise, Imo State, Nigeria
January 1, 2008 - January 1, 2014National Diploma (ND) in Pharmaceutical Technology at Federal Polytechnic Nekede Owerri
January 1, 2017 - December 31, 2019Higher National Diploma (HND) at Federal Polytechnic Nekede Owerri
January 1, 2010 - December 31, 2022WASSCE (West African Senior School Certificate Examination) at Mother Mary Colman Memorial Girls Secondary School, Ogbor Nguru, Mbaise
January 1, 2008 - December 31, 2014National Diploma (ND) in Pharmaceutical Technology at Federal Polytechnic Nekede, Owerri, Imo State, Nigeria
January 1, 2017 - January 1, 2019Higher National Diploma (HND) in Pharmaceutical Technology at Federal Polytechnic Nekede, Owerri, Imo State, Nigeria
January 1, 2010 - January 1, 2022West African Senior School Certificate Examination (WASSCE) at Mother Mary Colman Memorial Girls Secondary School, Ogbor-Nguru, Mbaise, Imo State
January 1, 2008 - January 1, 2014Higher National Diploma (HND) in Pharmaceutical Technology at Federal Polytechnic Nekede, Owerri, Imo State, Nigeria
January 1, 2010 - January 1, 2022National Diploma (ND) in Pharmaceutical Technology at Federal Polytechnic Nekede, Owerri, Imo State, Nigeria
January 1, 2017 - January 1, 2019WASSCE (Senior Secondary School Certificate) at Mother Mary Colman Memorial Girls Secondary School, Ogbor Nguru, Mbaise, Imo State
January 1, 2008 - January 1, 2014Qualifications
Lecturer's Prize for Best Student in Pharmacology
January 1, 2018 - January 1, 2019Lecturer's Prize for Best Student in Pharmaceutical Calculations
January 1, 2021 - January 1, 2022Industry Experience
Healthcare, Education, Professional Services, Government
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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