Available to hire
Hello, I’m Marco Lorenzo Antonio Zeta. I’m a meticulous, results-driven professional with a strong foundation in research and analytical skills. I excel at gathering and interpreting complex information to facilitate informed decision-making and can manage multiple priorities under tight deadlines in fast-paced environments.
I have extensive experience in virtual assistance, customer support, social media management, and remote office operations. I am proficient with Google Suite, MS Office, Shopify, Amazon Seller Central, Zendesk, Gorgias, Monday.com, AppFolio, PriceLabs, Breeze, and Zapier. I focus on delivering professional, seamless service across channels while optimizing workflows, improving customer satisfaction, and supporting business growth.
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Social Media Manager / Appointments Setter at Laser Medical Clinic
December 31, 2025 - October 2, 2025Developed transformative digital customer experience strategies in social media management, content creation, scheduling, engagement, and analytics; handled guest inquiries, appointment setting, and remote customer support; maintained operational efficiency through tools like Zendesk, Monday.com, AppFolio, PriceLabs, and Zapier; tracked performance and revenue impact to optimize patient acquisition and retention.
Social Media Manager / Appointments Setter at Laser Medical Clinic
January 1, 2025 - October 2, 2025Managed social media strategy and content, scheduled posts, engaged with audiences, and supported appointment setting and patient communications.
Social Media Manager / Appointments Setter at Laser Medical Clinic
January 1, 2025 - October 2, 2025Developed and implemented social media strategies to increase brand awareness, engagement, and lead generation. Identified potential clients via social media, industry databases, and events; monitored trends to keep content relevant. Managed bookings, inquiries, and check-in/out processes to support clinic operations.
Social Media Manager / Appointments Setter at Laser Medical Clinic
December 31, 2024 - October 2, 2025Developed and executed social media strategies, content creation, scheduling, engagement, and analytics; oversaw guest experiences on Airbnb, VRBO, Booking.com and related platforms; coordinated appointment setting; managed front-end operations; maintained relationships with tenants and vendors; tracked maintenance requests; generated financial reports; coordinated with tools like Monday.com, AppFolio, PriceLabs, Bree ze, and Zapier to optimize property management workflows and improve efficiency; ensured a seamless guest experience.
Customer Care Specialist at Amazon
January 1, 2021 - October 2, 2025Developed and implemented social media strategies to increase brand awareness, engagement, and lead generation. Identified and researched potential clients and leads through various channels, including social media, industry databases, and network events. Stayed up-to-date with social media trends, tools, and best practices to ensure brand relevance and competitiveness. Analyzed social media metrics and insights to optimize content performance and drive continuous improvement. Managed day-to-day activities on social media channels, including posting, monitoring, and responding to comments and messages.
Customer Care Specialist at Amazon
January 1, 2021 - October 2, 2025Provided customer care across channels; handled inquiries, orders, refunds, and escalations; maintained high levels of customer satisfaction and adherence to policies. Coordinated with internal teams to resolve issues and improve service.
Education
Business Administration in Human Resource Development Management at Mary the Queen International College
January 1, 2016 - January 1, 2020Business Administration in Human Resource Development Management at Institute of Creative Computer Technology
January 1, 2014 - January 1, 2016Business Administration in Human Resource Development Management at Mary the Queen International College
January 1, 2016 - January 1, 2020Business Administration in Human Resource Development Management at Institute of Creative Computer Technology
January 1, 2014 - January 1, 2016Bachelor's degree in Business Administration in Human Resource Development Management at Mary the Queen International College
January 1, 2016 - January 1, 2020Business Administration in Human Resource Development Management at Institute of Creative Computer Technology
January 1, 2014 - January 1, 2016Qualifications
Virtual Assistant Certified Training
January 1, 2021 - October 2, 2025Industry Experience
Healthcare, Real Estate & Construction, Professional Services, Media & Entertainment, Software & Internet, Retail
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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