Hi, I’m Devin Lyons. I am a motivated, empathetic, outcome-oriented professional with a diverse background spanning claims, customer service, and veterinary/medical care. I bring strong knowledge of claims processes, medical terminology, health insurance, and complex customer service handling. I thrive in fast-paced environments, take initiative, and communicate effectively to improve user experience and deliver outstanding support. I enjoy working independently in remote settings and collaborating with teammates to solve problems. I’m committed to continuous learning and applying my skills to help organizations enhance processes and outcomes for customers, patients, and coworkers.

Devin Lyons

Hi, I’m Devin Lyons. I am a motivated, empathetic, outcome-oriented professional with a diverse background spanning claims, customer service, and veterinary/medical care. I bring strong knowledge of claims processes, medical terminology, health insurance, and complex customer service handling. I thrive in fast-paced environments, take initiative, and communicate effectively to improve user experience and deliver outstanding support. I enjoy working independently in remote settings and collaborating with teammates to solve problems. I’m committed to continuous learning and applying my skills to help organizations enhance processes and outcomes for customers, patients, and coworkers.

Available to hire

Hi, I’m Devin Lyons. I am a motivated, empathetic, outcome-oriented professional with a diverse background spanning claims, customer service, and veterinary/medical care. I bring strong knowledge of claims processes, medical terminology, health insurance, and complex customer service handling. I thrive in fast-paced environments, take initiative, and communicate effectively to improve user experience and deliver outstanding support.

I enjoy working independently in remote settings and collaborating with teammates to solve problems. I’m committed to continuous learning and applying my skills to help organizations enhance processes and outcomes for customers, patients, and coworkers.

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Work Experience

Remote Customer Qualification Specialist at Apria Healthcare, LLC
March 1, 2023 - Present
Identify gaps in workflow and manage work queues to support patient intakes of different product lines; Verify insurance plans, obtain prior authorizations, and communicate with stakeholders or third party claims administrators; Familiar with end-to-end medical claims process; Actively engage and understand the needs of users, patients or coworkers; Familiar with communication via phone, email, text, chat and other platforms; Provide continuous education and guidance for users, customers, or patients; Take full ownership for reaching a complete and final resolution with care and attention; Maintain confidentiality when navigating hospital portals to retrieve medical records and documentation; Review and investigate claims, prescriptions, authorizations, clinical notes, and initiate necessary follow-ups; Monitor urgent patient queues and provide administrative support to team and management; Uphold regular communication with supervisors and managers, discussing order or claims status; C
Veterinary (ER) Technician at Civano VCA
December 1, 2022 - October 2, 2025
Provided emergency veterinary care support, including triage and assisting clinical team; managed patient records and client communications; supported day-to-day hospital operations and animal care in a fast-paced ER setting.
Veterinary Technician at Rosemont Pet Clinic
January 31, 2022 - October 2, 2025
Supported veterinary technicians and veterinarians with patient care, examinations, and treatments; performed animal care routines, health documentation, and client communication; contributed to smooth clinic operations.
Adoption Supervisor at PACC
July 1, 2020 - October 2, 2025
Supervised adoption staff and volunteers; trained and mentored new hires; provided adoption counseling to the public; planned and coordinated community adoption events and outreach (including social media advertising); managed animal care routines, behavioral assessments, and health documentation.
Animal Care Technician at PACC
September 1, 2018 - October 2, 2025
Managed animal care routines, behavioral assessments, and health documentation; supported team with daily operations at the shelter.

Education

Associate of General Studies at Eastern Arizona College
January 11, 2030 - October 2, 2025
Veterinary Assistant Certificate at Pima Medical Institute
January 11, 2030 - October 2, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Life Sciences, Professional Services