Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a dedicated, solutions-oriented professional with over 10 years of experience in customer service, problem solving, and team leadership. I am known for my ability to build strong relationships and drive results, and I am passionate about delivering an exceptional experience for both the customer and the company. As a mom of three, I understand the importance of time management, empathy, and balancing priorities. With a strong knack for creative problem-solving and a love for the arts, I bring a unique perspective to my professional work, consistently finding innovative ways to address challenges and enhance customer satisfaction.…I am a dedicated, solutions-oriented professional with over 10 years of experience in customer service, problem solving, and team leadership. I am known for my ability to build strong relationships and drive results, and I am passionate about delivering an exceptional experience for both the customer and the company. As a mom of three, I understand the importance of time management, empathy, and balancing priorities. With a strong knack for creative problem-solving and a love for the arts, I bring a unique perspective to my professional work, consistently finding innovative ways to address challenges and enhance customer satisfaction.

Gentry Winter

Project Manager, Content Creator, Copywriter, +5





I am a dedicated, solutions-oriented professional with over 10 years of experience in customer service, problem solving, and team leadership. I am known for my ability to build strong relationships and drive results, and I am passionate about delivering an exceptional experience for both the customer and the company. As a mom of three, I understand the importance of time management, empathy, and balancing priorities. With a strong knack for creative problem-solving and a love for the arts, I bring a unique perspective to my professional work, consistently finding innovative ways to address challenges and enhance customer satisfaction.…I am a dedicated, solutions-oriented professional with over 10 years of experience in customer service, problem solving, and team leadership. I am known for my ability to build strong relationships and drive results, and I am passionate about delivering an exceptional experience for both the customer and the company. As a mom of three, I understand the importance of time management, empathy, and balancing priorities. With a strong knack for creative problem-solving and a love for the arts, I bring a unique perspective to my professional work, consistently finding innovative ways to address challenges and enhance customer satisfaction.

Available to hire

I am a dedicated, solutions-oriented professional with over 10 years of experience in customer service, problem solving, and team leadership. I am known for my ability to build strong relationships and drive results, and I am passionate about delivering an exceptional experience for both the customer and the company.

As a mom of three, I understand the importance of time management, empathy, and balancing priorities. With a strong knack for creative problem-solving and a love for the arts, I bring a unique perspective to my professional work, consistently finding innovative ways to address challenges and enhance customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Customer Service and Claim Specialist at Pandion Pro

January 1, 2025 - October 2, 2025

Investigate and assess incoming claims for completeness before processing. Manage Zendesk tickets daily with SLA under 12 hours. Resolve time-sensitive escalations, balance multiple shipper portals, and collaborate with stakeholders to maintain high-quality service. Lead problem-solving and follow-up communication to ensure resolution of complex cases.

Assistant Manager at Zales

December 1, 2016 - October 2, 2025

Hired, trained, and developed a high-performing team; Oversaw jewelry repairs, cash handling, deposits, and branch records. Trained team on brand standards and consistently achieved sales goals while maintaining customer satisfaction. Delivered personalized service to build trust with customers.

Sales Associate at Kay Jewelers and Siebke Hoyt Jewelers

August 1, 2014 - October 2, 2025

Managed maintenance orders and communicated with clients both by phone and in person. Gained hands-on experience with watch repairs, jewelry design, and stone setting; assisted with rhodium plating and final polishing; collaborated with experienced jewelers to contribute to the business’s success.

Customer Service and Claim Specialist at Pandion Pro

January 1, 2025 - October 2, 2025

Investigated and assessed incoming claims for completeness before processing; resolved disputes promptly while maintaining excellent customer service. Analyzed claims to determine company liability and made informed approval or denial decisions based on policy provisions. Managed Zendesk tickets daily, maintaining a service level agreement of under 12 hours. Balanced multiple shipper portals, addressing customer concerns, inquiries, and claims. Resolved time-sensitive escalations to ensure timely and effective resolutions. Collaborated with internal and external stakeholders to maintain high-quality customer service. Led team efforts through active listening, problem-solving, and follow-up communication to ensure resolution of complex cases.

Assistant Manager at Zales

December 1, 2016 - October 2, 2025

Hired, trained, and developed a high-performing team focused on delivering exceptional customer service. Managed jewelry repairs, ensuring attention to detail and quality craftsmanship. Oversaw cash handling, deposits, and accurate branch record-keeping. Trained team members on brand standards, consistently achieving sales goals and maintaining a focus on customer satisfaction. Delivered high-quality service and support to customers, building trust through personalized care.

Sales Associate at Kay Jewelers and Siebke Hoyt Jewelers

August 1, 2014 - October 2, 2025

Managed maintenance orders and communicated with clients via phone and in person. Gained hands-on experience with watch repairs, jewelry design, and stone setting. Assisted with rhodium plating, final polishing, and the overall refinement of jewelry items. Worked alongside experienced jewelers, contributing to the business's success.