Natasia Vaz

Administrative Assistant (Fixed-term contract) at Ministry of the Public and Business Service Delivery, Infrastructure Technology Services - Telecommunications Branch

Managed calendar for branch leadership, coordinated meetings, and prepared documents including agendas, minutes, contracts, and correspondence. Processed and tracked invoices, expense claims, and procurement requests ensuring policy compliance. Maintained confidential project files and contract documentation with version control and audit readiness. Coordinated contract approval packages, RFI follow-ups, and project action items to support contract workflows. Drafted and proofread reports and communications in line with OPS standards and AODA requirements. Liaised with internal and external stakeholders to track deliverables and deadlines for seamless project coordination.

Administrative Assistant (Fixed-term contract) at Ministry of Children, Community and Social Services - Social Assistance Performance and Accountability Branch, Social Assistance Program Division

Coordinated project approval packages, tracked deliverables and supported workflows between branch, ADM, and senior stakeholders. Oversaw contract documentation and information flow across multiple levels of government for timely decision-making. Provided administrative and operational guidance to staff on financial tracking, HR, and contract management processes. Supported the Director’s Office by managing schedules, correspondence, and confidential records in high-pressure, fast-paced environments.

Administrative Assistant (Fixed-term contract covering a maternity leave) at Ministry of the Public and Business Service Delivery - Telecommunications Branch, Infrastructure Technology Services

Managed contract documentation, asset tracking, financial reconciliations, and audit preparation. Processed invoices, claims, and procurement requests ensuring compliance with financial policies and vendor agreements. Supported executive-level scheduling and handling of confidential records in high-pressure environments.

Project and Communications Assistant (Summer Student) at Tribunal Ontario, Ministry of Attorney General

Coordinated project rollouts, documented workflows, and supported internal and external stakeholders. Prepared and edited project documents, communications, and reports ensuring accuracy, accessibility, and brand compliance. Conducted research and analysis to support strategic project planning. Used project management tools, content management systems, and web publishing platforms to track deliverables and maintain updated project records.

Customer Service Representative at City of Brampton

Responded to public inquiries regarding city services and events. Processed payments, managed cash reconciliation, and tracked customer service metrics. Escalated sensitive or complex issues to department leads. Maintained accurate records, logs, and correspondence to support efficient service delivery and departmental operations.

Customer Service Representative at TD Bank Financial Group

Delivered high-quality client support in financial transactions and account management; processed deposits, withdrawals, and payments, ensuring policy compliance. Maintained accurate records, reports, and documentation to support audit requirements and operational efficiency. Managed high-volume telephone and in-person interactions while balancing multiple priorities in a fast-paced environment. Supported branch administration by scheduling appointments, coordinating documentation, and assisting with internal reporting requirements. Collaborated with colleagues and management to meet service targets and enhance branch performance.

Digital Marketing Associate (Co-op Placement) at Cambridge Global Payments

Supported project coordination, scheduling, and documentation for marketing campaigns. Drafted and proofread campaign materials, ensuring accuracy and brand compliance. Monitored project deliverables and timelines, ensuring deadlines were consistently met.

Administrative Assistant (Fixed-term Contract) at Drug Programs, Policy and Strategy Branch, Health Programs and Delivery Division, Ministry of Health

Supported branch leadership with calendar management, meeting coordination, and documentation preparation (agendas, minutes, contracts, correspondence). Processed and tracked invoices, expense claims, and procurement requests; ensured policy and contract compliance; maintained confidential records and version-controlled project files; coordinated approval packs, RFIs, and action items to support contract workflows. Drafted and proofread reports and communications; liaised with internal and external stakeholders to track deliverables and deadlines in line with OPS standards and AODA accessibility requirements.

Operations Assistant (Fixed-term) at Social Assistance Performance and Accountability Branch, Social Assistance Program Division, Ministry of Children, Community and Social Services

Coordinated project approvals, tracked deliverables, and supported workflows between branch, ADM, and senior stakeholders. Oversaw contract documentation and information flow across multiple levels of government for timely decision-making. Provided administrative and operational guidance on financial tracking, HR, and contract management processes. Supported the Director's office with scheduling, correspondence, and confidential records in high-pressure environments.

Administrative Assistant (Fixed-term Contract covering maternity leave) at Telecommunications Branch, Infrastructure Technology Services, Ministry of the Public and Business Service Delivery

Managed contract documentation, asset tracking, financial reconciliations, and audit preparation. Processed invoices, claims and procurement requests; supported executive-level scheduling and briefing preparation; managed sensitive documents and escalated urgent matters; liaised with corporate services and external vendors on HR, payroll, recruitment, procurement, and asset management matters.

Project and Communications Assistant (Summer Student) at Tribunal Ontario, Ministry of Attorney General

Coordinated project rollouts, documentation, and communications workflows for internal and external stakeholders. Prepared and edited project documents, communications, and reports; ensured accuracy, accessibility and brand compliance. Conducted research and analysis to support strategic project planning; utilized project management tools and CMS platforms to track deliverables and maintain updated project records.

Customer Service Representative at City of Brampton

Responded to public inquiries via multiple channels regarding city services and events. Processed payments, managed cash reconciliation and customer service metrics. Escalated sensitive or complex issues to department leads. Maintained accurate records, logs, and correspondence to support efficient service delivery and departmental operations.

Customer Service Representative at TD Bank Financial Group

Delivered high-quality client support in financial transactions, product inquiries, and account management; processed financial transactions including deposits, withdrawals, and payments; maintained accurate records and documentation to support audit requirements and operational efficiency; managed high-volume telephone and in-person interactions while balancing multiple priorities in a fast-paced environment.